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Unable to use Admin Access


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#1 FoxyGrandpa

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Posted 20 January 2017 - 04:34 PM

I've booted up my old Windows Vista Home Premium computer with an Acer Aspire CPU tower (2006? Maybe?) and the thing is a wreck. It's littered with all kinds of spyware and malware that I just can't seem to delete or uninstall! A kid was using it before, and it's just a mess. I want to do a factory reset, but it swears up and down that I don't have admin access. There's only a Standard User account I can use. I can't create a new one.

 

So, I can't delete anything, I can't create a new account, I can't restore factory settings. There aren't issues with my uninstall strings, i can't open the command prompt, and I'm at a loss of what to do. I just want to toss the darn thing out the window! Every time it prompts me for uninstalling ANYTHING, a window pops up that is like "put in an admin password" but there's no password input bar? I also can't open the Command Prompt as an admin for the same reason, so I can't even change permissions. 

 

The pop-up window, which I don't have a screenshot for, reads like this:

 

Windows needs your permission to continue

If you started this action, continue.

[Program Information]

To continue, type an administrator password, and then click OK.

[no password input bar?? anywhere??]

[greyed out OK button, unclickable] [Cancel button, perfectly clickable]

User Account Control helps stop unauthorized changes to your computer. 

 

If anyone has any ideas, please help. As far as I'm concerned, the next step is either a new hard drive, or the trash bin! 



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#2 JohnC_21

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Posted 20 January 2017 - 04:58 PM

Is there any data you need off the computer? Open Disk Management. Right click Computer > Manage > Disk Management. Do you see anything called a Recovery Partition or a Partition of approx 15GB?

 

Acer has the ability to do a factory reset inside of Windows. Start > All Programs > Acer Empowering Technology > Acer eRecovery Managment

 

If it asks for a password try eight zeros.

 

http://acer.custhelp.com/app/answers/detail/a_id/12869/~/how-do-i-restore-my-computer-using-the-erecovery-management-program%3F

 

If going through Windows does not work try before Windows starts

 

http://acer.custhelp.com/app/answers/detail/a_id/2631



#3 FoxyGrandpa

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Posted 24 January 2017 - 09:33 AM

Is there any data you need off the computer? Open Disk Management. Right click Computer > Manage > Disk Management. Do you see anything called a Recovery Partition or a Partition of approx 15GB?

 

Acer has the ability to do a factory reset inside of Windows. Start > All Programs > Acer Empowering Technology > Acer eRecovery Managment

 

If it asks for a password try eight zeros.

 

http://acer.custhelp.com/app/answers/detail/a_id/12869/~/how-do-i-restore-my-computer-using-the-erecovery-management-program%3F

 

If going through Windows does not work try before Windows starts

 

http://acer.custhelp.com/app/answers/detail/a_id/2631

 

No, there's no data I want to save. I'll give this a try and report back :)






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