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BSOD MSI 6362mvr


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#1 juanventure

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Posted 20 January 2017 - 12:37 PM

BSOD driving me insane any help is appreciated! Random will be working and all of a sudden i get a BSOD. Its never in the same program or time frame. 

 

Machine is actually MSI gp62mvr

Attached Files


Edited by juanventure, 20 January 2017 - 12:45 PM.


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#2 bwv848

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Posted 20 January 2017 - 05:14 PM

In the mean time while waiting for our resident BSOD expert, usasma, I suggest you uninstall your avast! anti-virus for testing purposes, as one of the dumps didn't like one of its drivers. Use Windows Defender temporarily for protection instead. In the meanwhile, try these hardware diagnostics, starting with the memory test and ensure Windows is updated.

Good luck and please be patient!


Edited by bwv848, 20 January 2017 - 05:22 PM.

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#3 usasma

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Posted 21 January 2017 - 06:14 AM

I agree with bwv848's advice.  Please uninstall Avast while we're testing and use Windows Defender.

 

Your UEFI/BIOS (version E16JBIMS.108) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 5 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

 

Please uninstall the MSI Dragon Center.  It's driver (NTIOLib_X64.sys) is known to cause BSOD's on some Windows systems.

 

You have a Rainbow Tech/SafeNet USB Security Device and it's driver ( ) dates from 2008.
It's likely not compatible w/W10.  I would suggest uninstalling it's software and physically removing the device from your system.

If you're able to get updated drivers that are W10 compatible - feel free to keep using it.  BUT the older driver MUST be removed!

I suspect a hardware issue, but there's not enough in the way of memory dumps to verify my suspicions (It usually takes 4 or 5 memory dumps to see the lack of a pattern in the BSOD error codes).

The 2 things that make me think this are:

- out of 3 memory dumps, there's 3 different BSOD error codes (if this pattern persists in the next couple of memory dumps, then I would firmly suspect hardware problems).

- the Fault Bucket of MEMORY_CORRUPTION_LARGE often is suggestive of a hardware problem

That being said, I'd think that there's enough here to suggest that you start these free hardware diagnostics:  http://www.carrona.org.

Please finish ALL of the tests, and let us know the results.

 

In the event that ALL of the hardware diagnostics pass, please run Driver Verifier according to these directions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
[**************************Fri Jan 20 11:57:57.571 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\012017-39828-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:1 days 21:03:42.284
*** WARNING: Unable to verify timestamp for win32kfull.sys
*** ERROR: Module load completed but symbols could not be loaded for win32kfull.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
*** WARNING: Unable to verify checksum for cdd.dll
*** ERROR: Module load completed but symbols could not be loaded for cdd.dll
Probably caused by :memory_corruption
BugCheck 3B, {c0000005, fffff803a0ec705d, ffff86008d088d10, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff803a0ec705d, Address of the instruction which caused the bugcheck
Arg3: ffff86008d088d10, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-6700HQ CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2592
  BIOS Version                  E16JBIMS.108
  BIOS Release Date             12/02/2016
  Manufacturer                  Micro-Star International Co., Ltd.
  Product Name                  GP62MVR 6RF
  Baseboard Product             MS-16JB
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jan 16 09:38:38.050 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\011617-28234-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:0 days 1:04:41.447
Probably caused by :memory_corruption
BugCheck EF, {ffff80048a1c4780, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffff80048a1c4780, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jan 16 08:09:02.575 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\011617-28109-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:2 days 22:14:43.290
*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
Probably caused by :memory_corruption
BugCheck A, {10000001f, 2, 0, fffff80387300104}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 000000010000001f, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80387300104, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  instup.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Jan 20 11:57:57.571 2017 (UTC - 5:00)**************************
Sentinel64.sys              Mon Jun  2 02:14:55 2008 (48438FDF)
winio64.sys                 Fri Jun  4 00:08:03 2010 (4C087C23)
iaStorA.sys                 Tue Sep 15 03:35:15 2015 (55F7CA33)
WtfEngineDrv.sys            Mon Sep 21 10:31:10 2015 (560014AE)
iwdbus.sys                  Thu Nov  5 18:10:07 2015 (563BE1CF)
e2xw10x64.sys               Tue Jan 26 18:58:16 2016 (56A80818)
TeeDriverW8x64.sys          Wed Feb  3 17:41:13 2016 (56B28209)
bwcW10x64.sys               Tue Feb  9 13:23:57 2016 (56BA2EBD)
Netwtw04.sys                Thu Feb 25 13:26:53 2016 (56CF476D)
asmtxhci.sys                Mon Apr 11 02:15:42 2016 (570B410E)
asmthub3.sys                Mon Apr 11 02:16:03 2016 (570B4123)
NTIOLib_X64.sys             Tue Apr 12 03:04:16 2016 (570C9DF0)
mbae64.sys                  Fri Apr 29 06:10:09 2016 (57233301)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
RTKVHD64.sys                Tue Jul 26 08:19:23 2016 (5797554B)
aswRvrt.sys                 Thu Aug 18 10:12:01 2016 (57B5C231)
aswRdr2.sys                 Thu Aug 18 10:12:58 2016 (57B5C26A)
aswMonFlt.sys               Thu Aug 18 10:30:14 2016 (57B5C676)
aswStm.sys                  Thu Aug 18 10:36:29 2016 (57B5C7ED)
ibtusb.sys                  Fri Sep  2 15:37:28 2016 (57C9D4F8)
aswSnx.sys                  Mon Sep 12 08:37:08 2016 (57D6A174)
aswSP.sys                   Mon Sep 12 08:59:01 2016 (57D6A695)
nvhda64v.sys                Thu Sep 29 09:25:06 2016 (57ED1632)
aswVmm.sys                  Thu Oct  6 05:26:20 2016 (57F618BC)
igdkmd64.sys                Fri Oct  7 17:58:09 2016 (57F81A71)
MBAMSwissArmy.sys           Wed Nov  9 09:21:05 2016 (582330D1)
MBAMChameleon.sys           Sat Nov 19 14:13:08 2016 (5830A444)
SynTP.sys                   Mon Nov 28 18:35:45 2016 (583CBF51)
Smb_driver_Intel.sys        Mon Nov 28 18:36:35 2016 (583CBF83)
nvlddmkm.sys                Sun Dec 11 13:13:24 2016 (584D9744)
nvvhci.sys                  Thu Dec 15 04:29:03 2016 (5852625F)
nvvad64v.sys                Mon Dec 19 00:50:05 2016 (5857750D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jan 16 09:38:38.050 2017 (UTC - 5:00)**************************
SNTUSB64.SYS                Mon Dec 10 04:10:28 2012 (50C5A704)
nvhda64v.sys                Tue May 10 04:59:01 2016 (5731A2D5)
nvlddmkm.sys                Mon Aug  1 08:00:42 2016 (579F39EA)
nvvad64v.sys                Fri Nov 25 10:43:56 2016 (58385C3C)


http://www.carrona.org/drivers/driver.php?id=Sentinel64.sys
http://www.carrona.org/drivers/driver.php?id=winio64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
WtfEngineDrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
e2xw10x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=bwcW10x64.sys
Netwtw04.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=mbae64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=MBAMChameleon.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
nvvhci.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=SNTUSB64.SYS
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 juanventure

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Posted 25 January 2017 - 11:42 AM

Bad ram thanks a ton! Sending for an RMA



#5 bwv848

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Posted 25 January 2017 - 07:36 PM

Glad you got the issue sorted out! Thanks for putting your trust in Bleeping Computer.

If I do not reply in three days, please message me.
 
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