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Windows 8.1 BSOD and occasional failure to POST


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#1 The_Waffle_Meister

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Posted 18 January 2017 - 06:50 PM

My laptop (Inspiron 15 R SE) has troubles waking from sleep and sometimes will not power on (power button flashes once, no sound, nothing happens).  Here is the most recent error in event viewer:

 

 The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ea (0xffffe001560c2740, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 011817-22187-01.

 

When the computer fails to start, I have tried turning off the computer, unplugging, removing the battery, and holding the power button down for 15 - 30 seconds, but nothing changes.  To get it to start, I either need to take it apart and put it back together or press on the area near the battery.

 

I have no idea why it is doing this.  Any help is appreciated.

 

 

Thank you



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#2 usasma

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Posted 20 January 2017 - 05:10 PM

?press on the area near the battery?  This isn't normal - has the laptop been dropped/hit?

 

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 The_Waffle_Meister

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Posted 21 January 2017 - 03:01 PM

I have already done temp monitoring and nothing went above 50 C.  My wife says she hasn't dropped the computer so it's doubtful that that is the cause. I have attached the log from sysnative. Perfmon errors out.  Attached File  SysnativeFileCollectionApp.zip   3.36MB   0 downloads



#4 The_Waffle_Meister

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Posted 21 January 2017 - 03:17 PM

Also just ran the driver verifier and got a BSOD almost immediately.

#5 usasma

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Posted 22 January 2017 - 09:59 AM

Please zip up and upload the contents of the C:\Windows\Minidump folder.

If unable to zip it there, copy it to your Desktop and zip it there.

We're looking for a minidump dated from when the Driver Verifier crash happened - that should contain info on what's wrong.

 

On my way out the door right now - will be back either this afternoon or early tomorrow AM (UTC-5, east coast of the US)


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 The_Waffle_Meister

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Posted 11 March 2017 - 07:55 PM

I may have fixed to failure to POST.  However, here is the crash dump.  Attached File  Minidump.zip   1.43MB   0 downloads






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