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Windows 10 BSOD/HANGS


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#1 xkoldrenx

xkoldrenx

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Posted 18 January 2017 - 11:44 AM

Randomly have BSOD's happen whether i'm checking my email or gaming and have HANGS/Freezes with an annoying sound usually while gaming.

Here are the two files.

 

Attached File  SysnativeFileCollectionApp.zip   1.56MB   3 downloads

 

Attached File  Perfmon.zip   180.89KB   1 downloads



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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 20 January 2017 - 05:03 PM

Your UEFI/BIOS (version 4.6.5) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 5 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

HotSpotShield is installed.  It was known to cause BSOD's and other problems in the past.
Please uninstall it while we're troubleshooting.

Feel free to download a fresh copy and  reinstall it once the BSOD"s have stopped.

 

These devices have problems in Device Manager:

 

Anchorfree HSS VPN Adapter    ROOT\NET\0001    This device is disabled.
TAP-VyprVPN Adapter V9    ROOT\NET\0002    This device is disabled.
Synaptics SMBus TouchPad    ACPI\SYN1214\3    This device is not present, is not working properly, or does not have all its drivers installed.
Insyde Airplane Mode HID Mini-Driver    ACPI\PNPC000\1    This device is disabled.

Did you disable the devices that are disabled?  If so, why did you disable them?

Please re-enable them and then update their drivers (the driver remains loaded in memory even though the device is "disabled")

Feel free to re-disable them AFTER they are updated.

 

As for the Synaptics TouchPad, please visit the PC manufacturer's website and download/install the latest compatible driver for the Synaptics TouchPad.

 

You have at least 2 antivirus programs installed.  Please uninstall one of them.

Please only install one antivirus and one firewall at a time.

**Please also uninstall ZoneAlarm (I suspect that there's at least one other firewall active on the system - and, there are ZoneAlarm drivers involved in all but one of the crashes)

If more are installed, they can conflict with each other, cause BSOD's, and even can let virus' onto the system.

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Wed Jan 18 10:27:04.417 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\011817-8203-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:1 days 22:45:25.128
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
Probably caused by :NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+9d98 )
BugCheck C2, {7, 0, 0, ffffd18e3c7d6e28}
BugCheck Info: BAD_POOL_CALLER (c2)
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 0000000000000000, Pool tag value from the pool header
Arg3: 0000000000000000, Contents of the first 4 bytes of the pool header
Arg4: ffffd18e3c7d6e28, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7_NDnd
PROCESS_NAME:  Agent.exe
FAILURE_BUCKET_ID: 0xc2_7_NDnd_NETIO!_??_::FNODOBFM::_string_
CPUID:        "Intel® Core™ i7-4710MQ CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
  BIOS Version                  4.6.5
  BIOS Release Date             06/12/2015
  Manufacturer                  Notebook                        
  Product Name                  P377SM-A                        
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jan 16 11:41:15.993 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\011617-6140-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:0 days 18:26:00.858
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
Probably caused by :NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+9d98 )
BugCheck C2, {7, 0, 1002, ffff8d0222772f28}
BugCheck Info: BAD_POOL_CALLER (c2)
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 0000000000000000, Pool tag value from the pool header
Arg3: 0000000000001002, Contents of the first 4 bytes of the pool header
Arg4: ffff8d0222772f28, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7_NDnd
PROCESS_NAME:  Agent.exe
FAILURE_BUCKET_ID: 0xc2_7_NDnd_NETIO!_??_::FNODOBFM::_string_
CPUID:        "Intel® Core™ i7-4710MQ CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
  BIOS Version                  4.6.5
  BIOS Release Date             06/12/2015
  Manufacturer                  Notebook                        
  Product Name                  P377SM-A                        
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 14 18:20:47.363 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\011417-6109-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:0 days 1:04:08.114
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
Probably caused by :NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+9d98 )
BugCheck C2, {7, 320036, 330041, ffff8e8d78380818}
BugCheck Info: BAD_POOL_CALLER (c2)
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 0000000000320036, Pool tag value from the pool header
Arg3: 0000000000330041, Contents of the first 4 bytes of the pool header
Arg4: ffff8e8d78380818, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7_NDnd
PROCESS_NAME:  Agent.exe
FAILURE_BUCKET_ID: 0xc2_7_NDnd_NETIO!_??_::FNODOBFM::_string_
CPUID:        "Intel® Core™ i7-4710MQ CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
  BIOS Version                  4.6.5
  BIOS Release Date             06/12/2015
  Manufacturer                  Notebook                        
  Product Name                  P377SM-A                        
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Jan 18 10:27:04.417 2017 (UTC - 5:00)**************************
MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
LGSHidFilt.Sys              Thu May 30 11:16:33 2013 (51A76D51)
XtuAcpiDriver.sys           Thu Feb 26 07:51:57 2015 (54EF16ED)
HWiNFO64A.SYS               Tue Mar 31 05:51:32 2015 (551A6E24)
RtsBaStor.sys               Tue Jun  2 21:45:01 2015 (556E5C1D)
lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
SynTP.sys                   Tue Aug  4 17:42:35 2015 (55C131CB)
Smb_driver_Intel.sys        Tue Aug 11 15:16:10 2015 (55CA49FA)
RTKVHD64.sys                Tue Oct  6 07:04:50 2015 (5613AAD2)
taphss6.sys                 Wed Jan 13 17:43:08 2016 (5696D2FC)
iaStorA.sys                 Tue Mar  8 09:00:24 2016 (56DEDAF8)
athw10x.sys                 Wed May 11 22:18:32 2016 (5733E7F8)
LGVirHid.sys                Mon Jun 13 14:47:03 2016 (575EFFA7)
LGJoyXlCore.sys             Mon Jun 13 14:47:06 2016 (575EFFAA)
LGBusEnum.sys               Mon Jun 13 14:47:08 2016 (575EFFAC)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
TrafMgr_1_1_64.sys          Sat Jul 30 05:48:39 2016 (579C77F7)
zam64.sys                   Wed Aug 17 13:06:53 2016 (57B499AD)
zamguard64.sys              Wed Aug 17 13:06:53 2016 (57B499AD)
btfilter.sys                Wed Aug 31 01:04:48 2016 (57C66570)
vsdatant.sys                Thu Sep  1 23:19:45 2016 (57C8EFD1)
TeeDriverW8x64.sys          Thu Sep 15 13:08:03 2016 (57DAD573)
nvhda64v.sys                Thu Sep 29 09:25:06 2016 (57ED1632)
rt640x64.sys                Fri Oct  7 05:24:19 2016 (57F769C3)
em000k_64.dll               Thu Oct 13 07:09:19 2016 (57FF6B5F)
em006_64.dll                Mon Oct 17 05:50:25 2016 (58049EE1)
MBAMChameleon.sys           Sat Nov 19 14:13:08 2016 (5830A444)
eamonm.sys                  Thu Dec  1 05:42:31 2016 (583FFE97)
ehdrv.sys                   Thu Dec  1 05:43:40 2016 (583FFEDC)
epfwwfpr.sys                Thu Dec  1 05:44:27 2016 (583FFF0B)
nvlddmkm.sys                Sun Dec 11 13:13:24 2016 (584D9744)
em018_64.dll                Tue Dec 13 07:44:43 2016 (584FED3B)
nvvhci.sys                  Thu Dec 15 04:29:03 2016 (5852625F)
nvvad64v.sys                Mon Dec 19 00:50:05 2016 (5857750D)
tap0901.sys                 Mon Jan  2 07:57:50 2017 (586A4E4E)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jan 16 11:41:15.993 2017 (UTC - 5:00)**************************
tap0901.sys                 Thu Apr 21 05:10:05 2016 (571898ED)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 14 18:20:47.363 2017 (UTC - 5:00)**************************
MpKsl4aa32969.sys           Tue May 19 21:50:37 2015 (555BE86D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jan 13 22:40:38.304 2017 (UTC - 5:00)**************************
cpuz140_x64.sys             Sun Aug 14 15:15:42 2016 (57B0C35E)
BEDaisy.sys                 Mon Dec 12 06:46:58 2016 (584E8E32)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jan 11 16:14:36.761 2017 (UTC - 5:00)**************************
mbae64.sys                  Fri Apr 29 06:10:09 2016 (57233301)
mbam.sys                    Wed Sep 28 11:45:44 2016 (57EBE5A8)
farflt.sys                  Wed Nov  2 10:29:12 2016 (5819F838)
MBAMSwissArmy.sys           Wed Nov  9 09:21:05 2016 (582330D1)
mwac.sys                    Thu Nov 17 20:02:05 2016 (582E530D)
isedrv.sys                  Mon Dec  5 20:15:36 2016 (58461138)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jan  6 13:55:30.926 2017 (UTC - 5:00)**************************
tap0901.sys                 Thu Nov 24 13:50:27 2011 (4ECE91F3)
ICCWDT.sys                  Sun Mar 13 07:44:25 2016 (56E55299)
XtuAcpiDriver.sys           Tue Jun 28 05:05:03 2016 (57723DBF)
cmderd.sys                  Tue Dec 13 20:32:31 2016 (5850A12F)
cmdhlp.sys                  Tue Dec 13 20:32:40 2016 (5850A138)
inspect.sys                 Tue Dec 13 20:32:47 2016 (5850A13F)
cmdguard.sys                Tue Dec 13 20:33:10 2016 (5850A156)


http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
http://www.carrona.org/drivers/driver.php?id=LGSHidFilt.Sys
http://www.carrona.org/drivers/driver.php?id=XtuAcpiDriver.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=taphss6.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=athw10x.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=LGJoyXlCore.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
TrafMgr_1_1_64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=zam64.sys
http://www.carrona.org/drivers/driver.php?id=zamguard64.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=vsdatant.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
em000k_64.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
em006_64.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=MBAMChameleon.sys
http://www.carrona.org/drivers/driver.php?id=eamonm.sys
http://www.carrona.org/drivers/driver.php?id=ehdrv.sys
http://www.carrona.org/drivers/driver.php?id=epfwwfpr.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
em018_64.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
nvvhci.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
MpKsl4aa32969.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
cpuz140_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=BEDaisy.sys
http://www.carrona.org/drivers/driver.php?id=mbae64.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
farflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
isedrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
http://www.carrona.org/drivers/driver.php?id=XtuAcpiDriver.sys
http://www.carrona.org/drivers/driver.php?id=cmderd.sys
http://www.carrona.org/drivers/driver.php?id=cmdhlp.sys
http://www.carrona.org/drivers/driver.php?id=inspect.sys
http://www.carrona.org/drivers/driver.php?id=cmdguard.sys

 
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