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windows update issues


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#1 guitar13

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Posted 17 January 2017 - 11:24 AM

Hello

 

I am having issues with windows updates not downloading.  This has been for several weeks and I have just ignored it however now when I try to shut down It tries to istall updates but just gets stuck.  I did see a fix in another thread but the links to download whats needed dont work.

 

Any help appriciated

 

David



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#2 askey127

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Posted 17 January 2017 - 04:16 PM

Windows 7 Does Not Get Automatic Updates, esp w/ a New Installation

This Could Be a Serious Issue, and Microsoft Has Provided No Help.
The Latest Required Sequence is This:
--------------------------------------------------------
NOTE: Before running EACH of the installers below,
Stop the Windows Update Service as follows:
Go to Start and type Services.msc into the box. Click on Services.msc in the popup.
Scroll down to Windows Update Service. Right click it and choose Properties.
Under Service Status, if it reports Started, click Stop.
Wait for it to show Stopped, then click OK.

1. Stop the Windows Update Service per the above.
Install SP1, if not already installed
(You can check whether it's there or not using Start > Computer.
Right click on a blank area and choose properties.
Any Service Packs will show under "Windows Edition")
The Service Pack 1 download is here:
https://www.microsoft.com/en-us/download/details.aspx?id=5842

2.Stop the Windows Update Service per the above.
Install the April Servicing Stack Update (KB3020369):
https://support.microsoft.com/en-us/kb/3020369

3. Reboot

4. Stop the Windows Update Service per the above.
Install the Convenience Rollup (KB3125574):
http://www.catalog.update.microsoft.com/Search.aspx?q=KB3125574
This is a very large update. Be patient. Go to lunch.
(Might be 1-2 hours)

5. Reboot.

6. Stop the Windows Update Service per the above.
Install the July Update Rollup (KB3172605)
https://support.microsoft.com/en-us/kb/3172605

7. Reboot.

Windows Update should now be able to do its own installations.


MWR Teacher/Admin | MS MVP Consumer Security 2007-2012

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#3 guitar13

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Posted 17 January 2017 - 06:24 PM

Thanks! I will get onto this tomorrow and post the results



#4 MoxieMomma

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Posted 17 January 2017 - 07:28 PM

Hi:

 

^^ Nicely explained tutorial, @askey127! :thumbup2:  ^^

 

I am just a home user, not an expert.

But, unless this is a FRESH install of Win7, I think you can skip KB3125574.

Getting that particular patch installed has been a bit of trouble for some users, and it does not seem to be necessary to fix the WU client issue, at least on an existing Win7 SP1 system.

 

In my own personal experience (two Win7 boxes) and for many other users here, at sevenforums.com, at MS communities and in KB3200747, the two critical patches seem to be KB3020369 and KB3172605.

 

(If you search this section of the forum here at bleeping and elsewhere, you'll see many, many reports of favorable outcome with just those two patches.  On a FRESH Win7 install, yes, KB3125574 does seem to matter, at least for some users.)

 

Please let us know how it goes, so that we can all learn.

 

Cheers,

 

MM



#5 Br8ktime

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Posted 23 January 2017 - 07:14 PM

Hi @askey127,

Thanks for the comment. I have the same problem as the original poster, i.e. the windows update download is stuck at 0%. I made it through all your steps; unfortunately, the situation didn't improve. But I did notice something that I didn't notice before: the windows updater also gets stuck when checking for updates. I'm not sure if this is new, but I remember seeing other posts that talk about this exact thing so I'm going to look at those and see if any of them can help.



#6 guitar13

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Posted 25 January 2017 - 10:49 AM

Hello

Well these steps seem to have done the trick!

There was one step that didnt seem to want to install, however I started to be able to do windows updates.  There was one windows update that seemed to not want to install however It has now done it after several tries.

 

Thanks for the advice!






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