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Firefox keeps crashing


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#1 samuel3

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Posted 17 January 2017 - 06:41 AM

tpjXH.png

 

This is the error I keep getting in the picture above

How do I go about fixing this?

 

AdapterDeviceID: 0x06e0
AdapterDriverVersion: 21.21.13.4201
AdapterSubsysID: 00000000
AdapterVendorID: 0x10de
Add-ons: %7Ba0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7%7D:20151208,googledictionary%40toptip.ca:7.5,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:50.1.0,fbsidebardisabler%40vittgam.net:4.4.9,en-US%40dictionaries.addons.mozilla.org:8.1,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.8.2,e10srollout%40mozilla.org:1.5,firefox%40getpocket.com:1.0.5,webcompat%40mozilla.org:1.0,aushelper%40mozilla.org:1.0
AddonsShouldHaveBlockedE10s: 1
AsyncPluginInit: 0
AvailablePageFile: 2144456704
AvailablePhysicalMemory: 1029337088
AvailableVirtualMemory: 347488256
BIOS_Manufacturer: Award Software International, Inc.
BlockedDllList:
BreakpadReserveAddress: 44105728
BreakpadReserveSize: 67108864
BuildID: 20161208153507
ContentSandboxCapable: 1
ContentSandboxLevel: 1
CrashTime: 1484653037
E10SCohort: disqualified-test
EMCheckCompatibility: true
Email: sambradford@live.com
EventLoopNestingLevel: 1
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1481801754
JSOutOfMemory: Reported
Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x06e0, AdapterSubsysID: 00000000, AdapterDriverVersion: 21.21.13.4201
FP(D000-L10010-W00000000-T0000) D2D1.1? DWrite? DWrite+ D2D1.1+ D3D11 Layers? D3D11 Layers+ DXVA2D3D11? DXVA2D3D11+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 85221
StartupTime: 1484649356
SystemMemoryUsePercentage: 70
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20161208153507","version":"50.1.0","vendor":"Mozilla","platformVersion":"50.1.0","xpcomAbi":"x86-msvc","hotfixVersion":"20160826.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3326,"virtualMaxMB":2048,"cpu":{"count":4,"cores":4,"vendor":"AuthenticAMD","family":16,"model":2,"stepping":3,"l2cacheKB":512,"l3cacheKB":2048,"speedMHz":2210,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSE4A"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-GB","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":14393,"windowsUBR":693,"installYear":2016},"hdd":{"profile":{"model":"WDC WD5000AAVS-00ZTB0","revision":"01.01B01"},"binary":{"model":"WDC WD5000AAVS-00ZTB0","revision":"01.01B01"},"system":{"model":"WDC WD5000AAVS-00ZTB0","revision":"01.01B01"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"NVIDIA GeForce 9300 GE","vendorID":"0x10de","deviceID":"0x06e0","subsysID":"00000000","RAM":256,"driver":"nvd3dum nvwgf2um,nvwgf2um","driverVersion":"21.21.13.4201","driverDate":"11-14-2016","GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":1024,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"available","version":40960,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"disqualified-test","telemetryEnabled":false,"locale":"en-GB","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":false,"browser.startup.homepage":"<user-set>","dom.max_script_run_time":0,"privacy.donottrackheader.enabled":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":15077},"addons":{"activeAddons":{"{a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}":{"blocklisted":false,"description":"Web of trust.","name":"WOT","userDisabled":false,"appDisabled":false,"version":"20151208","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":15164,"updateDay":16779,"signedState":2,"isSystem":false},"fbsidebardisabler@vittgam.net":{"blocklisted":false,"description":"The way YOU want Facebook to be!","name":"SocialReviver","userDisabled":false,"appDisabled":false,"version":"4.4.9","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16405,"updateDay":16854,"signedState":1,"isSystem":false},"googledictionary@toptip.ca":{"blocklisted":false,"description":"(former Google Dictionary and Google Translate) The in-line dictionary for any word you point to or ","name":"Wiktionary and Google Translate","userDisabled":false,"appDisabled":false,"version":"7.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17088,"updateDay":17088,"signedState":2,"isSystem":false},"{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}":{"blocklisted":false,"description":"Ads were yesterday!","name":"Adblock Plus","userDisabled":false,"appDisabled":false,"version":"2.8.2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16495,"updateDay":17128,"signedState":2,"isSystem":false},"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16927,"updateDay":17150,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16927,"updateDay":17150,"isSystem":true},"webcompat@mozilla.org":{"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17068,"updateDay":17150,"isSystem":true},"aushelper@mozilla.org":{"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17121,"updateDay":17150,"isSystem":true}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"50.1.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":15851,"updateDay":17150},"activePlugins":[{"name":"AdobeAAMDetect","version":"1.0.0.0","description":"A plugin to detect whether the Adobe Application Manager is installed on this machine.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-adobeaamdetect"],"updateDay":16645},{"name":"Adobe Acrobat","version":"15.23.20053.15062","description":"Adobe PDF Plug-In For Firefox and Netscape 15.23.20053","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":17158},{"name":"Adobe Acrobat","version":"15.23.20053.15062","description":"Adobe PDF Plug-In For Firefox and Netscape 15.23.20053","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":17158},{"name":"NVIDIA 3D VISION","version":"7.17.13.4201","description":"NVIDIA 3D Vision Streaming plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/mozilla-3dv-streaming-plugin"],"updateDay":17119},{"name":"NVIDIA 3D Vision","version":"7.17.13.4201","description":"NVIDIA 3D Vision plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["image/jps","image/pns","image/mpo"],"updateDay":17119},{"name":"Silverlight Plug-In","version":"5.1.50901.0","description":"5.1.50901.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":17044},{"name":"Java™ Platform SE 8 U111","version":"11.111.2.14","description":"Next Generation Java Plug-in 11.111.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;version=1.8","application/x-java-bean;version=1.8","application/x-java-applet;jpi-version=1.8.0_111","application/x-java-bean;jpi-version=1.8.0_111","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.111.2","application/x-java-applet;javafx=8.0.111"],"updateDay":17121},{"name":"Shockwave Flash","version":"24.0.0.186","description":"Shockwave Flash 24.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17157},{"name":"Unity Player","version":"5.0.3.35960","description":"Unity Player 5.0.3f2","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/vnd.unity"],"updateDay":16594},{"name":"Roblox Launcher Plugin","version":"1.2.8.25","description":"Roblox Launcher Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-roblox-launcher"],"updateDay":15706}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.6","userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":"17","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"1.4.8.903","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}}
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 5791768576
TotalPhysicalMemory: 3488075776
TotalVirtualMemory: 2147352576
UptimeTS: 7947.629795272
Vendor: Mozilla
Version: 50.1.0
Winsock_LSP: MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 3972523d-2af1-11d1-b655-00805f3642cc
 Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
useragent_locale: en-GB

This report also contains technical information about the state of the application when it crashed.


Edited by samuel3, 17 January 2017 - 06:41 AM.


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#2 MoxieMomma

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Posted 17 January 2017 - 06:50 AM

Hi:

 

Until someone more adept at reading Fx crash reports comes along...

 

Most Fx performance issues originate in the user's profile, rather than in the program itself.

There can be many reasons (hardware acceleration issues, memory leak, wonky extensions, malware, etc., etc.)

 

For some helpful advice about how to diagnose and fix the issues, you might start here:

 

Standard diagnostic - Firefox

Firefox crashes

Mozilla Crash Reporter

 

And/or here:

 

Firefox Crashes

 

I hope this helps, for starters,

 

MM

 



#3 samuel3

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Posted 17 January 2017 - 02:55 PM

Here is a link to the crash recently - Can you see this?

 

https://crash-stats.mozilla.com/report/index/ed20ed20-c534-46ea-bbe6-d10802170117



#4 bwv848

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Posted 17 January 2017 - 03:59 PM

Your crash seems to be caused by nvwgf2um.dll, which I believe is related to your NVIDIA graphics drivers. Please get the latest, freshest copy from NVIDIA's website, then reinstall your drivers. FYI, there are a lot of reports on the web of crashes caused by these drivers.

 

P.S. Do this after reinstalling your drivers:

• Open Firefox, and in the Search or enter address bar, type in about:preferences#advanced.
• Uncheck Use hardware acceleration when available.
• Restart Firefox and check performance.


Edited by bwv848, 18 January 2017 - 09:58 AM.

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#5 samuel3

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Posted 18 January 2017 - 05:45 AM

Your crash is caused by nvwgf2um.dll, which I believe is related to your NVIDIA graphics drivers. Please get the latest, freshest copy from NVIDIA's website, then reinstall your drivers. FYI, there are a lot of reports on the web of crashes caused by these drivers.

 

P.S. Do this after reinstalling your drivers:

• Open Firefox, and in the Search or enter address bar, type in about:preferences#advanced.
• Uncheck Use hardware acceleration when available.
• Restart Firefox and check performance.

 

I'm not sure which one to download I have Nvida Geforce 9300

 

http://www.nvidia.co.uk/Download/index.aspx?lang=en-uk

 



#6 samuel3

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Posted 18 January 2017 - 05:46 AM

Your crash is caused by nvwgf2um.dll, which I believe is related to your NVIDIA graphics drivers. Please get the latest, freshest copy from NVIDIA's website, then reinstall your drivers. FYI, there are a lot of reports on the web of crashes caused by these drivers.

 

P.S. Do this after reinstalling your drivers:

• Open Firefox, and in the Search or enter address bar, type in about:preferences#advanced.
• Uncheck Use hardware acceleration when available.
• Restart Firefox and check performance.

 

I appear to have the latest graphics

 

"Product

  Current
Installed Driver Recommended
Update GeForce 9300 GE 342.01 Your PC currently has the latest driver installed for your GPU. No driver update is necessary at this time.

"



#7 MoxieMomma

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Posted 18 January 2017 - 08:53 AM

Hi:

 

Updating the NVidia drivers was certainly a good idea.

If that did not resolve the issue, did you try any of the other suggestions in the links I posted in my earlier reply?

 

Cheers,

 

MM



#8 bwv848

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Posted 18 January 2017 - 10:01 AM

There is an open bug report for your problem — nothing much you can do.

https://bugzilla.mozilla.org/show_bug.cgi?id=1292273

If I were you, I would be patient and wait for a fix from the Mozilla team.  As mentioned above, disabling hardware acceleration is very important.
 


Edited by bwv848, 18 January 2017 - 04:02 PM.

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#9 ranchhand_

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Posted 18 January 2017 - 10:06 AM

I assume that FF was running fine and then started crashing. Did you add a new piece of hardware? New software? Did this start after an OS update?

I suggest to delete Firefox and reinstall it from a fresh download. Don't forget to save your Bookmarks first, and note any add-ons you may have installed.


Help Requests: If there is no reply after 3 days I remove the thread from my answer list. For further help PM me.


#10 samuel3

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Posted 18 January 2017 - 10:39 AM

I assume that FF was running fine and then started crashing. Did you add a new piece of hardware? New software? Did this start after an OS update?

I suggest to delete Firefox and reinstall it from a fresh download. Don't forget to save your Bookmarks first, and note any add-ons you may have installed.

Already reinstalled x amount of times

and haven't added anything



#11 Trikein

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Posted 18 January 2017 - 03:30 PM

I am NOT a expert at reading crash reports, but have you tried disabling all plugin/ad-ons, AKA Safemode? See here for instructions. The one that catches my eye is the Facebook Toolbar blocker one:

 

fbsidebardisabler%40vittgam.net:4.4.9

 

https://www.socialreviver.net/en/


Edited by Trikein, 18 January 2017 - 03:31 PM.





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