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Driver update (?) causes my computer to overheat making games unusuable.


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#1 err_victim

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Posted 17 January 2017 - 01:59 AM

Hi. It all started when i played Overwatch. All of the sudden i got an error from the game "Rendering device has been lost", making the computer unuseable. Then i tried to restart my computer and then it said that there was an update it had to perform before starting the OS. Then it restarted, and said the same thing. and then again, letting me in. I looked at update history, and i saw an "AMD update" But now i was unable to play Overwatch and it sounded like the stationary kept spinning it's fan. After some research i came to the conclusion that i had to reinstall my AMD R7(?) driver. I did that via the HP support center feature, preinstalled on my pc that was able to "reinstall" drivers.

I did that BUT NOW the screen is flickering and i'm unable to do anything!

I tried going into safemode with no luck. Windows Settings wont open. Nothing will open

 

I remember that HP support assistant took a recovery before the update, but now i cant access it!

 

I will be back in 10 hours to look for answers actively on this thread. Thank you!

EDIT: I have now solved the problem. I was able to restore my system to BEFORE the update got installed. I'm positive the drivers caused the problem.

 


Edited by err_victim, 17 January 2017 - 11:26 AM.


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#2 Mishima

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Posted 17 January 2017 - 02:13 AM

Hello there,

 

It would help us to have a snapshot of your system please...

 

Publish a Snapshot using Speccy,  taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

     Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the Add Reply button. Right-click in the empty space of the Reply box and click Paste. Then, click Send below the Reply box.



#3 err_victim

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Posted 17 January 2017 - 02:17 AM

I'm not at my stationary computer right now, so i can't try this out. Are there any other details i can provide to you?


Edited by err_victim, 17 January 2017 - 02:21 AM.


#4 Mishima

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Posted 17 January 2017 - 02:37 AM

Well, we are looking for complete system specifications and temperatures of the board overall: CPU, GPU, MOBO, HD, etc.



#5 err_victim

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Posted 17 January 2017 - 03:22 AM

Hey! This is the computer which i use. I will try and use speccy but you can look at the specs of the pc here:

http://www.elgiganten.dk/product/pc-tablets/stationar-gamer-pc/HP550201NO/hp-pavilion-550

(Sorry for the Danish website, i hope you're able to translate it)






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