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Unstable Windows 10 System BSODs and Freezing


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#1 v024135

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Posted 15 January 2017 - 02:00 PM

Hi,

 

Cannot get my windows machine stable. Most of the components have been replaced and the problems still persist.

 

Seems to happen under gaming and I have replaced the graphic card only to get the same issue with a newer card. Sometimes BSOD and sometimes the system will just lock up.

 

Memtest86 has run for 10 passes with only the hammer warning, no errors.

 

Re-installed a few times and it's normally stable for 1-2 days after this.

 

Temperatures and voltages look fine. Nothing overclocked as I haven't got it stable enough to try.

 

Will run driver versifier as next step. After that I'll try with moving memory sticks, running with one at a time, etc

 

Any assistance would be greatly appreciated.

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#2 shadow_647

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Posted 15 January 2017 - 09:58 PM

Mind doing this so we can all help you better ?

 

https://www.bleepingcomputer.com/forums/t/323892/publish-a-snapshot-using-speccy/



#3 v024135

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Posted 16 January 2017 - 01:48 PM

http://speccy.piriform.com/results/3BCKWyHtV1v4gth2jDL386d



#4 shadow_647

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Posted 16 January 2017 - 02:13 PM

Temperatures and voltages look fine. Nothing overclocked as I haven't got it stable enough to try.

 

What temp you hit after a 20 min burn under full load and what was used for testing ?

Cooler & psu  is what for the record ?

As well speccy getting the temp wrong, no way your idle temps are 17c unless your ambient temps are like 10c

And your right dropping things down to 1 stick of ram would be wise for some tests and or losing ram timing and speed just to see if something changes, as well memtest dousen't all ways pick up on all problems but its a good sine when the system passes some tests on that topic.

 

Got some interesting port action in the network that might be worth looking in to as well from chrome.

 

Most of the components have been replaced and the problems still persist.

 

 

Like ?



#5 v024135

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Posted 16 January 2017 - 03:29 PM

CPU Cooler: noctua nh-d14
PSU EVGA Supernova 650 G2
 
Motherboard, CPU, memory, SSD and mouse are the items not changed since the issue started, everything else has been replaced since.
 
Agreed the temperatures do seem a bit too good to be true, pulling the same values out of CPUID HWMonitor. Room temperature is 18 degrees C down at floor level. 
Ran Prime95 Small FFTs: Temperatures jumps up to 45 degrees celcius within seconds of start, then they held at 48-52 for 20 minutes.
With the cooler I have, plus case and ventillation (case is a nzxt h440 with the three fans pulling and four pushing) I'm assuming those values must be the difference between ambient. The BIOS is reporting 26 degrees at idle now.
 
I had a number of tabs open in Chrome plus extensions (including RSS feeds) might be that, I'll check it out but it crashes irrespective of whether Chrome is opened. 
When I closed Chrome Speccy reports this:
Current TCP Connections:
C:\Program Files (x86)\Steam\Steam.exe (6700)
C:\Windows\explorer.exe (4052)
lsass.exe (692)
services.exe (648)
spoolsv.exe (1696)
svchost.exe (1000)
svchost.exe (5616)
svchost.exe (80)
svchost.exe (852)
System Process
System Process
wininit.exe (532)
 
I will experiment with the memory and get back to you.


#6 shadow_647

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Posted 16 January 2017 - 05:24 PM

ya noctua nh-d14 , over kill air cooler lol, guess no problems their.

 

Yay more win10 and probelms, you ever have that system setup with win7 ?



#7 usasma

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Posted 17 January 2017 - 07:33 AM

This is my analysis of the reports that you posted.
Please continue to follow shadow_647's advice.

 

Your UEFI/BIOS (version F20) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 4 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Please uninstall Gigabyte EasySaver.  It's driver, gdrv.sys, is known to cause BSOD's on some Windows systems.

If Gigabyte EasyTune is also installed, please uninstall it - it is also known to cause BSOD's on some Windows systems.

 

Please update your Logitech USB video drivers as they date from 2013.

You may want to first uninstall the software for this device and physically remove the device from the system in order to test it.

There was one instance of a USB related crash in the memory dumps.

 

Out of 8 memory dumps there were 6 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html
Please finish ALL of them and let us know the results

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sun Jan 15 13:02:21.362 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\011517-6125-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:0 days 9:08:16.004
Probably caused by :memory_corruption ( nt!MiFindEmptyAddressRangeDownTree+110 )
BugCheck 50, {fffff301c94e71f8, 0, fffff803e5ab0f7c, 2}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: fffff301c94e71f8, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff803e5ab0f7c, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  DOOMx64.exe
FAILURE_BUCKET_ID: AV_R_INVALID_nt!MiFindEmptyAddressRangeDownTree
CPUID:        "Intel® Core™ i5-6600K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3504
  BIOS Version                  F20
  BIOS Release Date             11/04/2016
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z170X-Gaming 3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jan 13 18:12:02.466 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\011417-5968-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:0 days 1:45:28.108
Probably caused by :memory_corruption
BugCheck A, {ffffe007204c91cc, 2, 1, fffff801c7ee9722}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: ffffe007204c91cc, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff801c7ee9722, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-6600K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3504
  BIOS Version                  F20
  BIOS Release Date             11/04/2016
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z170X-Gaming 3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jan 13 14:58:23.709 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\011317-5828-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:0 days 1:19:53.352
Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+25de6 )
BugCheck 1A, {41201, ffff970000000ee0, f430000278fbc847, ffffab0585067690}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000041201, The subtype of the bugcheck.
Arg2: ffff970000000ee0
Arg3: f430000278fbc847
Arg4: ffffab0585067690
BUGCHECK_STR:  0x1a_41201
PROCESS_NAME:  7DaysToDie.exe
FAILURE_BUCKET_ID: 0x1a_41201_nt!_??_::FNODOBFM::_string_
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler


3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Jan 15 13:02:21.362 2017 (UTC - 5:00)**************************
MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
RTKVHD64.sys                Fri Jan 22 10:09:21 2016 (56A24621)
e2xw10x64.sys               Tue Jan 26 18:58:16 2016 (56A80818)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
sshid.sys                   Mon Aug 22 14:24:21 2016 (57BB4355)
TeeDriverW8x64.sys          Wed Aug 31 18:45:52 2016 (57C75E20)
nvlddmkm.sys                Sun Dec 11 13:13:24 2016 (584D9744)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jan 13 18:12:02.466 2017 (UTC - 5:00)**************************
EasyAntiCheat.sys           Thu Jan 12 10:03:59 2017 (58779ADF)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jan  9 13:30:42.105 2017 (UTC - 5:00)**************************
TeeDriverW8x64.sys          Mon Aug 31 15:49:07 2015 (55E4AFB3)
EasyAntiCheat.sys           Mon Jan  9 10:03:18 2017 (5873A636)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jan  8 16:09:24.808 2017 (UTC - 5:00)**************************
EasyAntiCheat.sys           Sun Jan  8 10:03:16 2017 (587254B4)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jan  8 05:45:35.880 2017 (UTC - 5:00)**************************
gdrv.sys                    Thu Jul  4 00:27:55 2013 (51D4F9CB)
EasyAntiCheat.sys           Sun Jan  8 04:03:11 2017 (5872004F)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan  7 10:45:43.647 2017 (UTC - 5:00)**************************
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
EasyAntiCheat.sys           Sat Jan  7 08:03:18 2017 (5870E716)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jan  6 16:05:30.535 2017 (UTC - 5:00)**************************
intelide.sys                Fri Jul 15 22:29:13 2016 (57899BF9)
MegaSas2i.sys               Fri Jul 22 17:36:46 2016 (579291EE)
EasyAntiCheat.sys           Fri Jan  6 14:03:18 2017 (586FE9F6)


http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
e2xw10x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=sshid.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=EasyAntiCheat.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=EasyAntiCheat.sys
http://www.carrona.org/drivers/driver.php?id=EasyAntiCheat.sys
http://www.carrona.org/drivers/driver.php?id=gdrv.sys
http://www.carrona.org/drivers/driver.php?id=EasyAntiCheat.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=EasyAntiCheat.sys
http://www.carrona.org/drivers/driver.php?id=intelide.sys
MegaSas2i.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=EasyAntiCheat.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 v024135

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Posted 17 January 2017 - 03:10 PM

Hi,

 

BIOS is latest.
 
Windows update is set to automatic. I Get no further updates when forcing update check. I reinstalled (clean) Windows 10 about two weeks ago.
 
Uninstalled driver Web Camera driver. Camera has not been connected during the BSODs, if that makes any difference.

 

I didn't have those Gigabyte software installed, but a USB 3.1 flash updater. Removed this, but the gdrv.sys is still present. I checked the registry and find one reference to it that gives no clues. Hard to install it without just physically deleting it.

 

I'll run through the tests of the next few days and report back.



#9 usasma

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Posted 20 January 2017 - 10:32 AM

Set a System Restore point (this is in case the system becomes unbootable).
Then rename the gdrv.sys driver to gdrv.BAD

Then reboot and see what happens.......

 

If it doesn't boot, you can use the repair functions of W10 to:

- use the command prompt to rename gdrv.BAD back to the original name

- or you can use System Restore to set it back.

 

If it does boot, then we wait to see if the BSOD's continue.

If they do continue, please zip up the contents of the C:\Windows\Minidump folder and upload it with your next reply.
If unable to zip it up there, copy it to your Desktop and zip it there.

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 v024135

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Posted 26 January 2017 - 01:28 PM

Hi,

 

A quick update.

 

No viruses on computer, scanned with three different tools. 

I removed some extensions from Chrome and checked all the connections which are to google or trusted sources.

Got no problems rebooting after removing grdv.sys.

Memory stick scans have been clear so far, ran them for 9 hours.

Hard disks pass all tests.

 

Not had chance to run Graphics or CPU tests for more than an hour but temperatures are good and no errors or strange visuals.

 

Took PC apart and cleaned with compressed air can. I kept one stick of memory out for testing.

 

Not had a single freeze or crash since these steps, although I'm going to run a few more days on the one stick before testing with the other in the same slot.

 

I'll keep you posted.



#11 v024135

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Posted 22 March 2017 - 02:19 PM

Hi,

 

One stick of memory was dodgy. It passed both memory test programs with 10 hours of testing.

 

Thanks for the assistance.



#12 JohnC_21

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Posted 22 March 2017 - 02:26 PM

Just Wondering. How were you able to determine which stick was dodgy if it passed the memory test? Trial and Error?



#13 v024135

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Posted 22 March 2017 - 04:24 PM

System had two sticks.

 

I ran one at a time. Tested them in different slots. Being doing this for two months to be sure.

 

Computer has not frozen or crashed for a month in current configuration. Never got passed 24 hours before that.






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