Your questions and the responses may help others here also.
We all have questions.
Its not easy to decide where to start.
Once you do it never stops, but it does become easier to ask the questions.
Are you familiar with reformating your PC?
In situations where time is of the essence, like in business, you should be
able to save your data to CD or DVD, be able to completely refresh your operating system by
reloading it & updating it, then adding your files back on to it and proceeding.
I'm not saying to do that for a slow computer, just that by being able to do that
a goal will have been met ... the tool you rely on will become one that you have control over
in ways that will give you confidence to face whatever might come up.
I mention this to you because I once knew next to nothing.
Solving problems was seemingly out of reach for me.
Malware nearly got the best of me.
BC advice and trial & error over a period of time has reversed that.
Hardware nor software use no longer makes me swim in a world full of fog.
Keep up the "good fight".
What do I know?
What is happening that I do not understand?
Exactly what am I working with? (PC model, peripherals, 3rd party software & what I do with it)
This information always helps when asking for help.
Welcome to BC