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Blue Screen of Death


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4 replies to this topic

#1 Lonewolf68

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Posted 15 January 2017 - 08:53 AM

I am getting the blue screen with the following:-

 

Your pc ran into a problem and needs to restart. We're just collecting some error info and then you can restart.

 

100% Complete

 

Windows.com/stopcode

 

if you need assistance call support person

 

stop code: SYSTEM THREAD EXEPTION NOT HANDLED

 

What failed: nmlddmkm.sys

 

The only way out of this is to switch power supply - and force a restart.

 

Any help would be appreciated.

 

Thank you

Tania

:)


Edited by hamluis, 15 January 2017 - 10:19 AM.
Moved from Crashes/BSODs to Am I Infected - Hamluis.


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#2 Lonewolf68

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Posted 16 January 2017 - 02:48 PM

Noticed this post has been moved to am I infected

 

Do I have a virus??

 

:(



#3 usasma

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Posted 17 January 2017 - 06:59 AM

If you'd like it to be moved back, please PM a moderator.

 

Once back, please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 boopme

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Posted 17 January 2017 - 08:56 PM

Moved back..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 usasma

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Posted 20 January 2017 - 10:37 AM

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

While waiting for a reply, try:

- updating your video drivers from the manufacturer's website.

- start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the video tests, bur please run ALL of the tests - and let us know the results.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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