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Windows 7 not responding after a while


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#1 nidzesi

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Posted 15 January 2017 - 05:34 AM

Hi,

 

I have windows 7 for a few years on my computer. Last two months I have a lot problems with it. I'm not sure if it's a software or hardware issue.

 

Computer works great and at some point it stops - I can move cursor, but I can't open anything. If Firefox is active when this happens I can't go online (no sites won't open, loading is infinitive). If it's not active you can't start it. Ctrl+Alt+Del won't work. Right click on taskbar works, I try to open task manager - but no luck, won't open either. Nothing from desktop won't open. Start opens but I can't execute any file. Shutdown button is unresponsive, too. If you go on arrow near shutdown to restart - it won't even show. The only solution is to hold power button and turn it off and then turn it on again.

 

I looked at Windows Event log, nothing there. I also ran Malwarebytes, found 48 malwares, quarantined them a few days ago. But, the issue is still there. 

 

Any ideas?

 

I'm experienced user, but now I'm out of solutions and tries.

 

Thank you in advance.

 

Best regards.


Edited by hamluis, 15 January 2017 - 07:38 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 buddy215

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Posted 15 January 2017 - 12:28 PM

Best that you start a new topic in the malware removal forum by following the instructions below. 

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


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