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Windows 7 crashing/BSOD/assorted other problems. Driver issue likely


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#1 BradRHS08

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Posted 14 January 2017 - 11:15 PM

Hi everybody. Where do I begin?

 

This all started with something fairly simple. An audio problem caused by DPC latency (LatencyMon told me that). It then progressed to ever more worrying issues: freezing, then I couldn't get Windows updates (this happens off and on), then my antivirus kept turning itself off, now it has progressed to frequent crashing with BSOD. It took me ages to be able to log on normally (for a while, I could only go into Safe Mode, and even that took several tries). In most of the BSODs, it mentioned "faulty driver" and "kernel stack".

Oh, and I can't create restore points or backup my computer

 

Any ideas? I really don't want to have to take this in

Any help is greatly appreciated. Thanks


Edited by BradRHS08, 14 January 2017 - 11:22 PM.


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#2 usasma

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Posted 17 January 2017 - 06:42 AM

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 BradRHS08

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Posted 18 January 2017 - 11:31 AM

I ran the second tool since I was never able to get the first one to work.

 

How do I correctly post the ZIP file? I really have no idea



#4 BradRHS08

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Posted 19 January 2017 - 04:49 PM

I hope this worked

Attached Files



#5 usasma

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Posted 20 January 2017 - 10:03 AM

Sorry for the delay in responding :(

 

Only 260 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

This device is disabled in Device Manager:  Did you disable it deliberately?  If so, why did you disable it?

 

UMBus Enumerator    UMB\UMB\1&841921D&0&PRINTERBUSENUMERATOR    This device is disabled.

Please re-enable it and then make sure that Windows is fully up to date.
If it has problems, then post back here with details.

 

Please turn Driver Verifier off - it's purpose is to cause BSOD's

To do this, open up verifier.exe and select "Delete existing settings" then click on the "Finish" button.

Reboot the system for the changes to take effect.

 

All but 1 of the memory dumps involve epp.sys - a Emsisoft Protection Platform Driver

Please uninstall the Emsisoft software from your system and see if that stops the BSOD's

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sat Jan 14 13:05:12.757 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\011417-28376-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.23572.amd64fre.win7sp1_ldr.161011-0600
System Uptime:0 days 0:01:24.162
*** WARNING: Unable to verify timestamp for epp.sys
*** ERROR: Module load completed but symbols could not be loaded for epp.sys
Probably caused by :epp.sys ( epp+9e40 )
BugCheck C4, {0, 0, 0, 0}
BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 0000000000000000, caller is trying to allocate zero bytes
Arg2: 0000000000000000, current IRQL
Arg3: 0000000000000000, pool type
Arg4: 0000000000000000, number of bytes
BUGCHECK_STR:  0xc4_0
PROCESS_NAME:  BCMWLTRY.EXE
FAILURE_BUCKET_ID: X64_0xc4_0_VRFK_epp+9e40
  BIOS Version                  A08
  BIOS Release Date             09/16/2011
  Baseboard Manufacturer        Dell Inc.
  Baseboard Product             0DPRF9           
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron One 2305
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jan 13 19:40:47.638 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\011317-29562-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.23572.amd64fre.win7sp1_ldr.161011-0600
System Uptime:0 days 0:01:20.043
*** WARNING: Unable to verify timestamp for epp.sys
*** ERROR: Module load completed but symbols could not be loaded for epp.sys
Probably caused by :epp.sys ( epp+9cbe )
BugCheck C4, {0, 0, 0, 0}
BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 0000000000000000, caller is trying to allocate zero bytes
Arg2: 0000000000000000, current IRQL
Arg3: 0000000000000000, pool type
Arg4: 0000000000000000, number of bytes
BUGCHECK_STR:  0xc4_0
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0xc4_0_VRFK_epp+9cbe
  BIOS Version                  A08
  BIOS Release Date             09/16/2011
  Baseboard Manufacturer        Dell Inc.
  Baseboard Product             0DPRF9           
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron One 2305
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jan 13 19:37:28.297 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\011317-47907-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.23572.amd64fre.win7sp1_ldr.161011-0600
System Uptime:0 days 0:01:08.686
*** WARNING: Unable to verify timestamp for epp.sys
*** ERROR: Module load completed but symbols could not be loaded for epp.sys
Probably caused by :epp.sys ( epp+9e40 )
BugCheck C4, {0, 0, 0, 0}
BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 0000000000000000, caller is trying to allocate zero bytes
Arg2: 0000000000000000, current IRQL
Arg3: 0000000000000000, pool type
Arg4: 0000000000000000, number of bytes
BUGCHECK_STR:  0xc4_0
PROCESS_NAME:  taskeng.exe
FAILURE_BUCKET_ID: X64_0xc4_0_VRFK_epp+9e40
  BIOS Version                  A08
  BIOS Release Date             09/16/2011
  Baseboard Manufacturer        Dell Inc.
  Baseboard Product             0DPRF9           
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron One 2305
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Jan 14 13:05:12.757 2017 (UTC - 5:00)**************************
BCM42RLY.sys                Thu Jan 21 22:28:23 2010 (4B591B57)
bcmvwl64.sys                Thu Jan 21 22:28:30 2010 (4B591B5E)
bcmwl664.sys                Thu Jan 21 22:30:58 2010 (4B591BF2)
amdiox64.sys                Thu Feb 18 10:17:53 2010 (4B7D5A21)
AtiPcie64.sys               Wed Mar 10 09:33:45 2010 (4B97ADC9)
amdsata.sys                 Wed Apr  7 14:56:42 2010 (4BBCD56A)
amdxata.sys                 Wed Apr  7 14:56:44 2010 (4BBCD56C)
atikmpag.sys                Wed Mar  9 21:15:18 2011 (4D783436)
atikmdag.sys                Wed Mar  9 21:47:24 2011 (4D783BBC)
Rt64win7.sys                Fri Jun 10 02:33:15 2011 (4DF1BAAB)
nuviocir_x64.sys            Tue Jul 16 23:59:46 2013 (51E616B2)
epp.sys                     Fri Nov 18 14:31:52 2016 (582F5728)
RTKVHD64.sys                Tue Nov 29 08:12:39 2016 (583D7EC7)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jan 13 17:26:27.776 2017 (UTC - 5:00)**************************
MpFilter.sys                Mon Aug  8 19:01:17 2016 (57A90F3D)


http://www.carrona.org/drivers/driver.php?id=BCM42RLY.sys
http://www.carrona.org/drivers/driver.php?id=bcmvwl64.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl664.sys
http://www.carrona.org/drivers/driver.php?id=amdiox64.sys
http://www.carrona.org/drivers/driver.php?id=AtiPcie64.sys
http://www.carrona.org/drivers/driver.php?id=amdsata.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
nuviocir_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
epp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 BradRHS08

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Posted 20 January 2017 - 10:08 AM

Thank you very much. I will do all that






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