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Problems with newly built computer with programs

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#1 Superior_Sass


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Posted 14 January 2017 - 10:22 PM

Hi, I'm having and issue with my new desktop. It has an i7 processor, evga 1070 graphics card, 750w power supply, and Z170-A motherboard. I use windows 10 I am having a problem. When I boot up my computer, I see my homescreen and my taskbar and my cursor. I can move it around and click on items in the taskbar. However, the programs themselves do not show up in full. I can only see them on the taskbar. When I go to ctrl,alt,del, the screen goes black, but if I press escape then it goes back to the homescreen. I've tried restarting it and i don't know what to do. I'm not that great with computers.

Edited by Superior_Sass, 14 January 2017 - 10:23 PM.

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#2 ranchhand_


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Posted 15 January 2017 - 04:19 PM

If this is a retail unit purchased and still under warranty, I suggest you immediately contact the manufacturer or retailer and enter a warranty claim. Do not let the warranty period expire.  If this is a home build or it is out of warranty we can continue from there as best we can. Your problem may be a corruption in the operating system, or a component may be failing. But, if at all possible, have the retailer fix it.

Help Requests: If there is no reply after 3 days I remove the thread from my answer list. For further help PM me.

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