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BSOD on start-up with error messages and UEFI options


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#1 Des_Kahn

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Posted 14 January 2017 - 07:46 PM

My wife's HP 15 wouldn't start, shortly after second Tuesday (one or two days later). We did a hard reset, and then the blue screen appeared with the following message:

 

"RECOVERY

Your PC needs to be repaired.

The Boot COnfig Data file is missing required info.

File: \BCD

Error Code : 0xc000000d at first, but afgter I ran some Chkdsk stuff, it is now 0xc00000098

 

You'll need to use recovery tools. IF you don't have any installation media, contact your PC/Device manufacturer.

 

Press Escape for UEFI Firmware settings."

 

However, our computer is out of warranty.HP told her to call a company Smart Friend or some such.

 

I did try the UEFI firmware and ran the recovery options, but am not sure what to do here. Any advice?



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#2 shadow_647

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Posted 14 January 2017 - 09:42 PM

0xc00000098  seems to play arond with this topic.

https://neosmart.net/wiki/0xc0000098/

 

By the way are you a gamer ? just asking cus if thier no fix for windows you could get setup with linux for free.



#3 usasma

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Posted 17 January 2017 - 06:32 AM

For Windows 10:

0xc000000d is:

/ MessageId: STATUS_INVALID_PARAMETER
//
// MessageText:
//
// An invalid parameter was passed to a service or function.
//
#define STATUS_INVALID_PARAMETER         ((NTSTATUS)0xC000000DL)    // winnt

 

0xc0000098 is

// MessageId: STATUS_FILE_INVALID
//
// MessageText:
//
// The volume for a file has been externally altered such that the opened file is no longer valid.
//
#define STATUS_FILE_INVALID              ((NTSTATUS)0xC0000098L)

 

In short, the file it needs isn't available for some reason.

Running CHKDSK did something to make it invalid (rather than just the parameter being invalid).

 

I would look at BCD repair options (using Shadow_647's suggestion) along with diagnostics (some free one's listed here:  http://www.carrona.org/hwdiag.html )

The diagnostics are because CHKDSK changed things (and CHKDSK works on the file system on the hard drive - not directly on the BCD.


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#4 Des_Kahn

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Posted 21 January 2017 - 05:50 PM

Replying to Shadow_647, I have been following your suggestion and purchased EasyRE  from Neosmart. To date, following all their instructions, the problem computer has not read that program in the boot sequence, although my other computer will. Still pursuing this with them. To usasma, your acronym BCD is unfamiliar to me, so no comprende. What does it stand for? I looked at the website you recommended, but for now, I am pursuing the EasyRE. What diagnostics could I run if all I get is the blue screen?



#5 Des_Kahn

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Posted 23 January 2017 - 02:22 PM

Following shadow_647's suggestion, I did purchase a program, EasyRE from Neosmart. I had difficulty getting the HP to read it, but finally, for whatever reason, with continued support from Neosmart, I got it to read the program in from a USB thumb drive. The program then succeeded in repairing the problem. Thanks for your help, shadow (the Shadow knows).






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