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#1 Rodzila


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  • Local time:02:26 AM

Posted 14 January 2017 - 04:31 PM

Hello. i had a bsod and i need help identifying the problem.


windows 10  on dell optiplex 3020.


dmp file attached bellow.


Attached Files

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#2 usasma


    Still visually handicapped (avatar is memory developed by my Dad

  • BSOD Kernel Dump Expert
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Posted 16 January 2017 - 07:25 AM

It's difficult to get a complete analysis from just one memory dump.

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

The dump shows epfwwfpr.sys in the stack just before the system crashes.
And, this driver dates from 2009 - have to wonder if it's compatible w/W10?

The driver belongs to an ESET firewall component - please uninstall it (ESET) from Control Panel...Programs and Features.

If this stops the BSOD's, download and install a fresh copy of the latest, W10 compatible version. of ESET


Beyond that, please update the drivers in the list below that date from before the release of W10 (29 July 2015).


The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sat Jan 14 14:39:08.848 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\011417-20875-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:1 days 6:37:09.823
*** WARNING: Unable to verify timestamp for epfwwfpr.sys
*** ERROR: Module load completed but symbols could not be loaded for epfwwfpr.sys
Probably caused by :NETIO.SYS ( NETIO!memcpy+af )
BugCheck D1, {9be000, 2, 1, fffff800ccd5532f}
Arg1: 00000000009be000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff800ccd5532f, address which referenced memory
PROCESS_NAME:  ekrn.exe
CPUID:        "Intel® Core™ i5-4590 CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3292
  BIOS Version                  A10
  BIOS Release Date             11/05/2015
  Manufacturer                  Dell Inc.
  Product Name                  OptiPlex 3020
  Baseboard Product             040DDP

3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Jan 14 14:39:08.848 2017 (UTC - 5:00)**************************
epfwwfpr.sys                Fri Feb  6 08:07:04 2009 (498C35F8)
eamon.sys                   Fri Feb  6 08:14:25 2009 (498C37B1)
ehdrv.sys                   Fri Feb  6 08:15:07 2009 (498C37DB)
ksaud.sys                   Tue Jul  5 22:10:41 2011 (4E13C421)
jaksta_va.sys               Wed Apr 11 05:29:19 2012 (4F854EEF)
npf.sys                     Thu Feb 28 20:31:24 2013 (513004EC)
debutfilterx64.sys          Mon Jul 14 19:13:58 2014 (53C46436)
tap0901.sys                 Thu Nov  6 03:36:53 2014 (545B3325)

**Windows 10 released on 29 July 2015**

b57nd60a.sys                Wed Aug 19 22:05:00 2015 (55D535CC)
RTDVHD64.sys                Tue Sep 22 08:53:09 2015 (56014F35)
rt640x64.sys                Thu Jan 21 03:17:40 2016 (56A09424)
LifeCamTrueColor.sys        Mon May 16 01:27:46 2016 (57395A52)
TeeDriverW8x64.sys          Thu Jul  7 17:27:40 2016 (577EC94C)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
AtihdWT6.sys                Tue Sep 20 19:17:24 2016 (57E1C384)
MBAMSwissArmy.sys           Wed Nov  9 09:21:05 2016 (582330D1)
atikmpag.sys                Sun Dec  4 11:07:30 2016 (58443F42)
atikmdag.sys                Sun Dec  4 11:30:19 2016 (5844449B)

jaksta_va.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
LifeCamTrueColor.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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