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Windows 10 Black Screen With Flashing Underscore


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#1 Jkoukal

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Posted 13 January 2017 - 10:29 PM

Hi, so I was going to let my computer do a routine update that required restart overnight and by the time I go to check on it in the morning I'm greeted with a black screen that has a flashing underscore in the upper left corner of the screen that's about 2 lines down. It will load the bios splash art and let me go into the bios (in my case I have an MSI motherboard). And I have tried putting a windows installation media (USB) and loading that and choosing repair instead of install and I don't get the option to boot into safe mode (tried f8 and tried going through the advanced settings but the startup options isn't even an option). Tried startup repair but it said that it couldn't fix my problem, then tried to restore to a previous build and it wouldn't let me. I was able to navigate to the command prompt and notepad to see if my hard drive was picked up and it was, looked through and all my documents appeared to be there. I was able to pull what I needed/wanted on a small USB stick but I would like to not have to wipe my HD clean and start over. Any help is much appreciated. This is the end of 2 consecutive days of looking stuff up and a worthless phone call with windows support center, so any ideas are much appreciated. Thanks.



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#2 opera

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Posted 14 January 2017 - 12:54 AM

Did you select the 'startup settings' in the Advanced Options?  (see here)

 

http://www.howtogeek.com/131916/how-to-use-the-advanced-startup-options-to-fix-your-windows-8-computer/



#3 Jkoukal

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Posted 14 January 2017 - 01:45 AM

I don't have startup settings as an option, so I can't boot into safe mode. Not even by turning on and off my computer several times or trying f8 or shift f8. The options I have are:

-System Restore - doesn't work because there is no other restore point to load
-System Image Recovery - haven't tried but I probably need a previous backup of my comp for this
-Sartup Repair - doesn't work because it can't fix the problem
-Command prompt
-UEFI Firmware settings - this option strikes me as odd considering I have never seen others with it on this screen
-Go back to previous build - doesn't work






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