Rebooted my computer yesterday to find that my mouse and keyboard will not work in windows.
The keyboard does work prior to windows loading, I can use it to use F8, etc but once I am on the windows loading screen neither works any longer.
Windows will completely load fine as is all is well, all of my stuff loads, I just cannot use my mouse or keyboard.
When I reboot with no keyboard or mouse plugged in, once windows is all up and running I still see a cursor frozen in the center of the screen as though there is a mousse plugged in - it even will have moments with the little spinning wheel on the cursor as though it is waiting for something to happen.
I've tried starting up in safe mode, but neither the mouse or keyboard will work in safe mode either.
I've also tried a different keyboard (sstill USB as it is all I have) but that did not help.
I let chkdsk run to no avail, I don't know what I can do to fix this at this point.
I also tried to remote access my computer from my boyfriend's but my computer does not have remote access allowed.
The mouse and keyboard are both USB
I have a Dell Studio XPS 8000
I have my little dell windows CD that came with the computer, but I know if i reinstall windows I will lose all of my data (should have backed up, I know). I am willing to do this if U have no other option, but I would really like to avoid losing everything if possible.
Edited by britta, 13 January 2017 - 06:52 PM.