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Fell for Tech Support Scam


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#1 lauram13

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Posted 13 January 2017 - 02:47 PM

I got a fire stick yesterday and was trying to connect it to my non-smart Vizio TV. I couldnt get it to work, so I googled "Amazon Fire Stick Support number." Stupid me called the first number that popped up, and I reached a very nice, polite man who asked to remote access my computer to see what the problem was with the fire stick (this just goes to show you how technologically inept I am- obviously he couldn't connect to the fire stick through my computer. Hindsight!). He showed me that I had a Trojan horse and wanted to connect me to another company that could fix it. I said no and hung up, but not after spending 40 or so minutes on the phone and letting him access my tablet. I am wondering what to do now. I have Windows 10 on a Surface Pro and have run a full scan with Windows Defender (nothing showed up) after turning off the wifi and powering down and then back on. What other steps should I take? I am terrified to use any of my devices now! 

 

I apologize if I didn't follow protocol exactly. Please advise if I need to give more information. 



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#2 quietman7

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Posted 13 January 2017 - 04:45 PM

Please download Emsisoft Anti-Malware and perform a scan following these instructions.After the scan completes, open Emsisoft, click the Logs tab at the top
  • Click on the Surf Protection log by the most current date to highlight it.
  • Click the Export button on the bottom and save the log (i.e. SP_170113-164305.txt) to your Desktop.
  • Copy and paste the report results in your next reply.
Note: By default Emsisoft Anti-Malware installs as a free fully functional 30-day trial version with real-time protection. After the trial period expires you can either choose to buy a full version license or continue to use it in limited freeware mode which still allows you to scan and clean infections. The freeware mode no longer provides any real-time protection to guard against new infections. However, at any time during the trial enabled period, you can easily turn off all real time protection and just use it as on-demand scanner only. Once the trial period expires nothing really changes except that the options to activate real-time protection are no longer available without purchasing the full version.

Please download Kaspersky Virus Removal Tool and perform a scan following these instructions.After the scan completes, click the rectangular notepad icon > select Detected threats > click on to highlight and click the Save icon to save the results as a text file...name it avptool.txt).
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#3 lauram13

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Posted 13 January 2017 - 05:47 PM

There wasn't an option for "full scan" as shown in the how to. I did a custom scan and checked all boxes, and these were the results. I have no results under surf protection. 
 
Emsisoft Anti-Malware - Version 12.2
Scan log
 
Date Scan Method Objects Scanned Objects Detected Duration Type
1/13/2017 4:35:22 PM Custom 409475 2 0:03:58 Manual scan
 
The Kaspersky scan found no detected threats. 
 
 
So everything is good? Thanks for the reply!


#4 quietman7

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Posted 13 January 2017 - 06:17 PM

You're welcome.
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