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frequent BSOD bad pool header Windows 10 Dell Optiplex 990


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#1 aljaxon

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Posted 12 January 2017 - 07:39 AM

 Windows 10
 x64 ?
· original installed OS on system - windows 7 Pro OA
· pre installed
· 2011 -guess? sticker on box says electronics check pass 2014
· Age of OS installation - i didnt install os previous owner did

·  intel i5-2500 CPU @3.30 ghz  3.30ghz

· Video Card  Intel HD graphics - board manufacturer 0x1028 (0x047E) according to cpu-z

· MotherBoard - Dell Inc 0D6H9T
· Power Supply - brand & wattage i assume dell havent taken it apart yet it is a refurbished machine 

· Dell
· optiplex 990 SSF core i5  (think its the mini tower version case measures 95mm x 290mm x 300mm 

· Desktop

 

 

getting frequent bsod every time its bad pool header

just bought the machine refurbished

disabled the pci serial port as driver wasnt installed properly - yellow exclamation mark and error -requires further installing

 

windows update fails on KB3213986) every time, even  tried manual download emptying the update downloads folder etc

 

thanksAttached File  SysnativeFileCollectionApp.zip   846.87KB   1 downloadsAttached File  perfmon.zip   153.96KB   1 downloads


Edited by aljaxon, 12 January 2017 - 07:45 AM.


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#2 usasma

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Posted 15 January 2017 - 05:54 AM

Your UEFI/BIOS (version A05) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 2 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

If unable to fix it yourself, post over in the W10 forums with "Windows Update" as part of the title (to draw the attention of the Windows Update experts).

This device is disabled in Device Manager. 

 

PCI Serial Port    PCI\VEN_8086&DEV_1C3D&SUBSYS_047E1028&REV_04\3&11583659&0&B3    This device is disabled.

Please re-enable the device, then update you chipset drivers to the latest, W10 compatible version.

 

All of the memory dumps appear to blame networking functions.
As such, please be sure to update your networking drivers (wired, wireless, and bluetooth) to the latest, W10 compatble version.

 

If that doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Thu Jan 12 06:30:57.674 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\011217-17953-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.0.amd64fre.rs1_release.160715-1616
System Uptime:0 days 19:22:41.373
*** WARNING: Unable to verify timestamp for tcpip.sys
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
Probably caused by :tcpip.sys ( tcpip+10bb82 )
BugCheck 19, {20, ffffc300d09296d0, ffffc300d09296f0, 402001a}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: ffffc300d09296d0, The pool entry we were looking for within the page.
Arg3: ffffc300d09296f0, The next pool entry.
Arg4: 000000000402001a, (reserved)
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  MBAMService.exe
FAILURE_BUCKET_ID: 0x19_20_tcpip!unknown_function
CPUID:        "Intel® Core™ i5-2500 CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3293
  BIOS Version                  A05
  BIOS Release Date             05/28/2011
  Manufacturer                  Dell Inc.
  Product Name                  OptiPlex 990
  Baseboard Product             0D6H9T
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jan 11 11:06:55.682 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\011117-22421-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.0.amd64fre.rs1_release.160715-1616
System Uptime:0 days 0:35:18.363
*** WARNING: Unable to verify timestamp for tcpip.sys
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 19, {20, ffffc9832a836600, ffffc9832a836620, 4020012}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: ffffc9832a836600, The pool entry we were looking for within the page.
Arg3: ffffc9832a836620, The next pool entry.
Arg4: 0000000004020012, (reserved)
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  MBAMService.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BYTE
CPUID:        "Intel® Core™ i5-2500 CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3293
  BIOS Version                  A05
  BIOS Release Date             05/28/2011
  Manufacturer                  Dell Inc.
  Product Name                  OptiPlex 990
  Baseboard Product             0D6H9T
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jan 11 07:59:54.272 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\011117-19000-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.0.amd64fre.rs1_release.160715-1616
System Uptime:0 days 0:20:14.965
*** WARNING: Unable to verify timestamp for tcpip.sys
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
Probably caused by :tcpip.sys ( tcpip+10bb82 )
BugCheck 19, {20, ffffba0fdeae7540, ffffba0fdeae7560, 4020054}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: ffffba0fdeae7540, The pool entry we were looking for within the page.
Arg3: ffffba0fdeae7560, The next pool entry.
Arg4: 0000000004020054, (reserved)
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  MBAMService.exe
FAILURE_BUCKET_ID: 0x19_20_tcpip!unknown_function
CPUID:        "Intel® Core™ i5-2500 CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3293
  BIOS Version                  A05
  BIOS Release Date             05/28/2011
  Manufacturer                  Dell Inc.
  Product Name                  OptiPlex 990
  Baseboard Product             0D6H9T
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jan 11 07:36:42.778 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\011117-15171-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.0.amd64fre.rs1_release.160715-1616
System Uptime:0 days 0:14:09.459
*** WARNING: Unable to verify timestamp for tcpip.sys
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 19, {20, ffffd00765889560, ffffd00765889580, 4020019}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: ffffd00765889560, The pool entry we were looking for within the page.
Arg3: ffffd00765889580, The next pool entry.
Arg4: 0000000004020019, (reserved)
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  MBAMService.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-2500 CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3293
  BIOS Version                  A05
  BIOS Release Date             05/28/2011
  Manufacturer                  Dell Inc.
  Product Name                  OptiPlex 990
  Baseboard Product             0D6H9T
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jan 11 07:05:17.349 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\011117-14812-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.0.amd64fre.rs1_release.160715-1616
System Uptime:0 days 0:08:35.030
*** WARNING: Unable to verify timestamp for tcpip.sys
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :tcpip.sys ( tcpip+10bb82 )
BugCheck 19, {20, ffffc1801fdec780, ffffc1801fdec7a0, 402000c}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: ffffc1801fdec780, The pool entry we were looking for within the page.
Arg3: ffffc1801fdec7a0, The next pool entry.
Arg4: 000000000402000c, (reserved)
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  MBAMService.exe
FAILURE_BUCKET_ID: 0x19_20_tcpip!unknown_function
CPUID:        "Intel® Core™ i5-2500 CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3293
  BIOS Version                  A05
  BIOS Release Date             05/28/2011
  Manufacturer                  Dell Inc.
  Product Name                  OptiPlex 990
  Baseboard Product             0D6H9T
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jan 11 06:45:12.778 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\011117-24359-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.0.amd64fre.rs1_release.160715-1616
System Uptime:1 days 18:05:08.890
*** WARNING: Unable to verify timestamp for tcpip.sys
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
Probably caused by :tcpip.sys ( tcpip+10bb82 )
BugCheck 19, {20, ffff9e0045ad7a00, ffff9e0045ad7a20, 402000a}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: ffff9e0045ad7a00, The pool entry we were looking for within the page.
Arg3: ffff9e0045ad7a20, The next pool entry.
Arg4: 000000000402000a, (reserved)
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  MBAMService.exe
FAILURE_BUCKET_ID: 0x19_20_tcpip!unknown_function
CPUID:        "Intel® Core™ i5-2500 CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3293
  BIOS Version                  A05
  BIOS Release Date             05/28/2011
  Manufacturer                  Dell Inc.
  Product Name                  OptiPlex 990
  Baseboard Product             0D6H9T
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Thu Jan 12 06:30:57.674 2017 (UTC - 5:00)**************************
iaStorAV.sys                Thu Feb 19 07:08:39 2015 (54E5D247)
igdkmd64.sys                Tue May 26 23:53:18 2015 (55653FAE)
netr28ux.sys                Thu May 28 10:28:52 2015 (55672624)
TeeDriverW8x64.sys          Tue Jul  7 13:43:32 2015 (559C0FC4)
e1i63x64.sys                Fri Mar  4 16:46:29 2016 (56DA0235)
mbae64.sys                  Fri Apr 29 06:10:09 2016 (57233301)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
mbam.sys                    Wed Sep 28 11:45:44 2016 (57EBE5A8)
farflt.sys                  Wed Nov  2 10:29:12 2016 (5819F838)
MBAMSwissArmy.sys           Wed Nov  9 09:21:05 2016 (582330D1)
mwac.sys                    Thu Nov 17 20:02:05 2016 (582E530D)
MBAMChameleon.sys           Sat Nov 19 14:13:08 2016 (5830A444)

http://www.carrona.org/drivers/driver.php?id=iaStorAV.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=netr28ux.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=mbae64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
farflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=MBAMChameleon.sys

 


Edited by usasma, 15 January 2017 - 05:57 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#3 aljaxon

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Posted 16 January 2017 - 08:52 AM

thanks for the reply, the seller has replaced the machine with an identical one and this one works flawlessly

its updated windows and all drivers installed

(apart from the pci serial port which must have been uninstalled or disabled as I think its nigh on impossible to find windows 10 drivers for it)

thanks for your help

I will bookmark this page should the replacement show up errors

cheers

alan






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