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integrated webcam, sound and mic disappears

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#1 purge11


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Posted 12 January 2017 - 05:03 AM

Wondering if anyone can give me any suggestions.  As the title says, I have a computer that has an integrated webcam, but twice now the webcam simply disappears, it cannot be detect and then I get no sound either.  I then asked a friend to remote in and have a look, but he could hear the sound perfectly, but could not detect the webcam.
I does not sound like a driver problem and we are wondering if it is a loose cable from the monitor to the computer.  The webcam is integrated on the monitor.  Anyone have any ideas?
We have a windows 10 Operating system

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#2 bludgard


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Posted 12 January 2017 - 08:30 PM

What make and model of PC.

One needs to remove all drivers and software for installed webcam and sound devices.

Download the appropriate drivers (cam and audio) from the website of PC manufacturer.

Install the software that one has downloaded.

Any other third party (non-OEM) webcam software used on this machine?


Edited by bludgard, 12 January 2017 - 08:31 PM.

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