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Changing from Norton security suite to Eset


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#1 Ragtop69GS

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Posted 11 January 2017 - 10:27 PM

Currently I am using Norton Constant Guard provided to me with my comcast account. I will be leaving comcast and need to install new AV software, I have chosen Eset  for my new AV.   The two questions I have are these. I will need to do this on 4 PC's. each running a different OS. XP, Win7sp2, Win 8.1 and Win10

 

1) Can I retain the backup sets created by norton to use with Eset NOD32 or will I need to create a new backup with Eset? Do the Norton backup's use a unique file extention?

 

2) This question relates to the sequence of events to change.  Do I download eset, run installation , then uninstall norton? Or download, delete norton, then install eset? 

 

Thanks for any insight offered.


Edited by Ragtop69GS, 11 January 2017 - 11:12 PM.


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#2 Hareen

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Posted 11 January 2017 - 11:19 PM

Answer to question 2 would be uninstall the old AV first, then restart and then install the new AV. Safest way of practice by experience.



#3 quietman7

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Posted 12 January 2017 - 07:18 AM

In question one, what type of backups are you referring to?

Are referring to Norton Backup & Restore a product that is specific to them or the locaation of the backup using Secure Online Storage as explained here?

From what I understand, Norton automatically backups certain data into its own file categories. By default, Norton displays the backup location of the most recent backup and the original locations of the files. When Norton backs files up to CDs or DVDs, it sometimes has to split files between two discs as explained here so that is specific to Norton?
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#4 MoxieMomma

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Posted 12 January 2017 - 07:24 AM

Hi:

 


 

2) This question relates to the sequence of events to change.  Do I download eset, run installation , then uninstall norton? Or download, delete norton, then install eset? 

 

 

 

I suggest the following:

  1. {Best practice: create at least a Windows Restore Point, if not a system image to an external hard drive; backup one's data}
  2. Have available before you start your license information for both the NEW AV and for the OLD AV (just in case).
  3. Download and save (but do NOT run yet) the installer for the new AV.
  4. Download and save the vendor's removal tool for the old AV (most AV vendors publish such a tool).
  5. Uninstall the old AV from the Windows Control Panel, keeping "nothing", if given a choice.
  6. Reboot.
  7. Run the vendor's removal tool, if needed, to fully remove remnants and leftovers (leftover drivers, in particular can cause issues).
  8. Reboot.
  9. Run the installer for the new AV.
  10. Activate with your license, configure, and update the new AV...

This method will provide a bit of a safety net, in the unlikely event that something goes amiss with the new AV install.

And it will minimize the time spent "unprotected" with no AV.

(IOW, it would not be good to uninstall old AV before obtaining the installer for the new AV.  You would not want to access the internet, even to an AV vendor's web site, without an installed AV).

 

One other thing to check before you start: some AV vendors have dropped support for Windows XP.  Before you choose a new AV for the XP system, I would double-check to be sure it will run on that platform.

 

Cheers,

MM

 

P.S. Not sure what you mean by "Win7 SP2".  There was only one official SP for Win7.  I presume you are referring to some sort of unofficial "SP2"???



#5 Ragtop69GS

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Posted 12 January 2017 - 09:18 AM

Hi:

 


 

 

P.S. Not sure what you mean by "Win7 SP2".  There was only one official SP for Win7.  I presume you are referring to some sort of unofficial "SP2"???

 

Fat fingers strike again!  Thanks for your guidance.






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