Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Used computer, viruses & adware, need help.


  • Please log in to reply
6 replies to this topic

#1 caccigirl

caccigirl

  • Members
  • 213 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:07:05 PM

Posted 11 January 2017 - 08:38 PM

I recently got a used laptop from a family member, it is an ASUS laptop running Windows 7. I was hoping I'd be able to wipe and reinstall windows, but do not have access to the disc needed to reinstall windows. The computer is running so slowly, filled to the brim with adware and spam software, I've tried to remove as much of it as I can but am really struggling. I've run scans with AVG, Malwarebytes, SAS, but didn't get much removed with those.

 

If someone could please instruct me on how to post a log of all of the installed programs, I would greatly appreciate help with removing basically everything that is not required to run the system so I can start anew. 

 

Thank you in advance, and I greatly look forward to any help that can be offered.

 

Cassidy



BC AdBot (Login to Remove)

 


#2 buddy215

buddy215

  • Moderator
  • 13,261 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:08:05 PM

Posted 12 January 2017 - 06:46 AM

Has the hdd been replaced in this computer? If not, I'm sure it will have a recovery partition that contains the original Windows OS installed at the factory.

 

I suggest uninstalling SAS...it has long since lost its favor among security pros.

 

Use the programs below to clean, remove adware and remove malware.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

 


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 caccigirl

caccigirl
  • Topic Starter

  • Members
  • 213 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:07:05 PM

Posted 12 February 2017 - 01:47 PM

I do not know what the HDD is, but I'm doubtful it's been removed. Could you possibly walk me through finding said recovery partition to find...however it is I would wipe and start over with the original Windows OS?



#4 caccigirl

caccigirl
  • Topic Starter

  • Members
  • 213 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:07:05 PM

Posted 12 February 2017 - 02:09 PM

Also, here is my AdwCleaner log. I will continue to post my other logs as I get them.

 

# AdwCleaner v6.043 - Logfile created 12/02/2017 at 13:00:13
# Updated on 27/01/2017 by Malwarebytes
# Database : 2017-02-09.1 [Server]
# Operating System : Windows 7 Home Premium Service Pack 1 (X64)
# Username : Cash AmeRICA - OWNER-PC
# Running from : C:\Users\Cash AmeRICA\Desktop\AdwCleaner.exe
# Mode: Clean
 
 
 
***** [ Services ] *****
 
 
 
***** [ Folders ] *****
 
[-] Folder deleted: C:\Users\Public\Documents\Downloaded Installers\{B2B04F8B-6444-4364-89C8-F3088D4E8D02}
[-] Folder deleted: C:\Windows\Installer\{B2B04F8B-6444-4364-89C8-F3088D4E8D02}
[-] Folder deleted: C:\Users\Cash AmeRICA\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\obdbgibnhfcjmmpfijkpcihjieedpfah
[-] Folder deleted: C:\Users\Public\Documents\Downloaded Installers
[-] Folder deleted: C:\Users\Cash AmeRICA\AppData\Local\Google\Chrome\User Data\Default\Extensions\dlmebkoiahbppacaicbgncnjhbpdfkcc
 
 
***** [ Files ] *****
A
[-] File deleted: C:\Users\Cash AmeRICA\AppData\Local\Google\Chrome\User Data\Profile 1\Local Storage\hxxp_www.azlyrics.com_0.localstorage
[-] File deleted: C:\Users\Cash AmeRICA\AppData\Local\Google\Chrome\User Data\Profile 1\Local Storage\hxxp_www.azlyrics.com_0.localstorage-journal
 
 
***** [ DLL ] *****
 
 
 
***** [ WMI ] *****
 
 
 
***** [ Shortcuts ] *****
 
 
 
***** [ Scheduled Tasks ] *****
 
[-] Task deleted: LaunchApp
 
 
***** [ Registry ] *****
 
[-] Key deleted: HKLM\SOFTWARE\Classes\Applications\iLividSetup_B-r362-t-bi.exe
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B2B04F8B-6444-4364-89C8-F3088D4E8D02}
[#] Key deleted on reboot: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B2B04F8B-6444-4364-89C8-F3088D4E8D02}_is1
[-] Key deleted: HKLM\SOFTWARE\Classes\iLivid.torrent
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.ProtectorBho
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.ProtectorBho.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\iLivid.torrent
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\protector_dll.ProtectorBho
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\protector_dll.ProtectorBho.1
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{3070CF0C-F396-3DCA-87D6-9DBF3D77B610}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{4529EB14-6B38-3CC4-9504-6EAB6C9E1255}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{BEEA930F-CD8A-341E-B6B5-5BAF659685D5}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{EBC25CF6-9120-4283-B972-0E5520D00004}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{EBC25CF6-9120-4283-B972-0E5520D00005}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{EBC25CF6-9120-4283-B972-0E5520D00006}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{EBC25CF6-9120-4283-B972-0E5520D00007}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{EBC25CF6-9120-4283-B972-0E5520D00008}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{EBC25CF6-9120-4283-B972-0E5520D00009}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{EBC25CF6-9120-4283-B972-0E5520D0000A}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{EBC25CF6-9120-4283-B972-0E5520D0000B}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{EBC25CF6-9120-4283-B972-0E5520D0000C}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{EBC25CF6-9120-4283-B972-0E5520D0000D}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{EBC25CF6-9120-4283-B972-0E5520D0000E}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{EBC25CF6-9120-4283-B972-0E5520D0000F}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{F03955F1-309E-34E9-A021-1399C3532273}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{2097A1B6-E86A-4072-A32D-2249A3ECBC5A}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{92BC9DAD-8BC5-4B9A-BC65-2A2FF3302B8C}
[-] Value deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved [{2097A1B6-E86A-4072-A32D-2249A3ECBC5A}]
[-] Key deleted: HKLM\SOFTWARE\The weDownload Manager
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ilivid
[-] Key deleted: HKLM\SOFTWARE\Classes\Installer\UpgradeCodes\7AB5857A57A0687786597A857BFFFFFF
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8036C72171EF4ba46856BF57969F6A36
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\89BB7852687BDC34B9A81E01C7FF9173
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8CBC85D72B148084ABE8C2F072F781F4
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8CC5A38A64D6098468BC8395BA0EFF03
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8DF9A1AC557F56c49B56F6B83E293C15
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A97C590397DCC454AA8923563BAB10E4
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B08932C78B697C244BE7BA3E6FF09B62
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D14A7F65792054F418578C78367D13F7
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\DFE9F0BD163D827438CB6AD6B100EC48
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F739A19A8327dc64C9A8B641A9E89646
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\158D6D9E3FE81fa428925F22ACB3A965
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\15E6C514FEFC09f45BAFAAE1D7546ED4
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1DB42320A8525634AA089F0BEC86473B
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\22468B0D6050b2e46B9C4B67A8F59577
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2251BF05A2F606d43BB064BD63CBD87E
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\3255D95681398614190EDF0A4F3F77DB
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\3CDF313E9B28c944FBC7579CF4949414
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\71E54748EDD3dc1468548785DC856EDA
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\754590DD06DE8d249B526503432F99D4
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\98FD652EB4839214E97B69DD8EEA1D29
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\Installer\UpgradeCodes\7AB5857A57A0687786597A857BFFFFFF
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\7AB5857A57A0687786597A857BFFFFFF
[-] Value deleted: HKLM\SOFTWARE\Classes\.torrent [iLivid.torrent_backup]
 
 
***** [ Web browsers ] *****
 
[-] [C:\Users\Cash AmeRICA\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: aol.com
[-] [C:\Users\Cash AmeRICA\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: ask.com
[-] [C:\Users\Cash AmeRICA\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: dlmebkoiahbppacaicbgncnjhbpdfkcc
[-] [C:\Users\Cash AmeRICA\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: pljcgbedjplidkdjahbaalanadmjfgop
[-] [C:\Users\Cash AmeRICA\AppData\Local\Google\Chrome\User Data\Profile 1\Web data] [Search Provider] Deleted: ask.com
[-] [C:\Users\Cash AmeRICA\AppData\Local\Google\Chrome\User Data\Profile 1\Web data] [Search Provider] Deleted: mysearchresults.com
[-] [C:\Users\Cash AmeRICA\AppData\Local\Google\Chrome\User Data\Profile 1\Web data] [Search Provider] Deleted: aol.com
[-] [C:\Users\Cash AmeRICA\AppData\Local\Google\Chrome\User Data\Profile 1] [extension] Deleted: pljcgbedjplidkdjahbaalanadmjfgop
[-] [C:\Users\Cash AmeRICA\AppData\Local\Google\Chrome\User Data\Profile 2] [extension] Deleted: pljcgbedjplidkdjahbaalanadmjfgop
[-] [C:\Users\Jenn\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: aol.com
[-] [C:\Users\Jenn\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: ask.com
 
 
*************************
 
:: "Tracing" keys deleted
:: Winsock settings cleared
 
*************************
 
C:\AdwCleaner\AdwCleaner[C0].txt - [8701 Bytes] - [12/02/2017 13:00:13]
C:\AdwCleaner\AdwCleaner[S0].txt - [8668 Bytes] - [12/02/2017 12:57:31]
 
########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [8847 Bytes] ##########


#5 caccigirl

caccigirl
  • Topic Starter

  • Members
  • 213 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:07:05 PM

Posted 12 February 2017 - 02:23 PM

JRT log: 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.0 (12.05.2016)
Operating System: Windows 7 Home Premium x64 
Ran by Cash AmeRICA (Administrator) on Sun 02/12/2017 at 13:19:41.41
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 17 
 
Successfully deleted: C:\Windows\wininit.ini (File) 
Successfully deleted: C:\Users\Cash AmeRICA\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\01I3VZBT (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Cash AmeRICA\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Cash AmeRICA\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Cash AmeRICA\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\7MWZCP1G (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Cash AmeRICA\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Cash AmeRICA\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Cash AmeRICA\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LZ6915U2 (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Cash AmeRICA\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\U3XEI2KG (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\01I3VZBT (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\7MWZCP1G (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LZ6915U2 (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\U3XEI2KG (Temporary Internet Files Folder) 
 
 
 
Registry: 0 
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 02/12/2017 at 13:21:57.34
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#6 caccigirl

caccigirl
  • Topic Starter

  • Members
  • 213 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:07:05 PM

Posted 12 February 2017 - 04:19 PM

HERE IS MY FINAL LOG, FROM ESET:

 

C:\Program Files (x86)\The weDownload Manager\49074.crx JS/Toolbar.Crossrider.AM potentially unwanted application deleted
C:\Program Files (x86)\The weDownload Manager\49074.xpi JS/Toolbar.Crossrider.B potentially unwanted application deleted


#7 buddy215

buddy215

  • Moderator
  • 13,261 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:08:05 PM

Posted 13 February 2017 - 09:13 AM

Is the computer performing any better after the removal of what the scans found?

 

You can find a lot of info on that computer using Speccy. You can post the text of the log or give a link to the log for review.

Speccy - System Information - Free Download

 

To publish a Speccy profile to the Web:

  1. In Speccy, click File, and then click Publish Snapshot.
  2. In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
  3. Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

Note: The published profile will use the same language and temperature settings (Imperial or Metric) as your Speccy installation.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users