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Possible Virus... Neighbor in IT tried to fix but now worse

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2 replies to this topic

#1 delaroo


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  • 9 posts
  • Local time:12:47 PM

Posted 11 January 2017 - 05:24 PM

I've had an issue with lots of ads and underlined words on websites that open spam/ads. Internet is incredibly slow and would freeze with bottom half of page always becoming blank with the blue swirling icon. I tried on my own to scan and find the virus but didn't find anything.


I scanned my laptop with the following:

Glarys Utilies

Malware Hunter


Junkware Removal Tool



A neighbor in IT offered to help so I handed over my laptop.  I believe he did more intense scans and maybe changes on some settings. Not sure exactly what was done. He had to travel due to work so he returned my laptop. Problems still exist and internet explorer was worse. A couple of days ago I restarted my laptop and saw an error pop up and quickly close. Just caught a glimpse that it was referring to internet explorer.  When it completed restart I no longer had the internet explorer icon on my taskbar or in my quick start menu. I can't find the IE file anywhere, however I am able to open it through links in email.  Not sure if this is a virus or changes in settings.


I would appreciate your help.


Here's my info on laptop and per posting instruction, the results of Farbar scans:


Dell Inspiron 5555

x64 based PC

Windows 10 Home

IE 11




Attached Files

BC AdBot (Login to Remove)


#2 nasdaq


  • Malware Response Team
  • 40,213 posts
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:02:47 PM

Posted 13 January 2017 - 01:51 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.


HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
R2 ibtsiva; %SystemRoot%\system32\ibtsiva [X]


Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.

Temporarily disable your AV program so it does not interfere.
Info on how to disable your security applications How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides.

Download Zoek tool from here

When the download appears, save to the Desktop.
On the Desktop, right-click the Zoek.exe file and select: Run as Administrator
(Give it a few seconds to appear.)

Next, copy/paste the entire script inside the code box below to the input field of Zoek:
ipconfig /flushdns;b
Close any open Browsers.
Click the Run script button, and wait. It takes a few minutes to run all the script.

When the tool finishes, the zoek-results.log is opened in Notepad.
The log is also found on the systemdrive, normally C:\
If a reboot is needed, the log is opened after the reboot.

Please attach the zoek-results.log in your reply.

Also, please provide an update on how the computer is behaving after running the above script.

#3 nasdaq


  • Malware Response Team
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  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:02:47 PM

Posted 19 January 2017 - 11:04 AM

Due to the lack of feedback, this topic is now closed.

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