Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Driver Easy


  • Please log in to reply
38 replies to this topic

#1 flo_cat

flo_cat

  • Members
  • 52 posts
  • OFFLINE
  •  
  • Local time:01:21 AM

Posted 10 January 2017 - 07:49 PM

I've been having crashes and freezes and etc. on a laptop that I purchased as a refurb from NewEgg.  Windows 10 Acer, Intel Core i5, GeForce 940M w/ 2GB VRAM.  I have many applications disabled, like Cortana and their own antivirus/defender etc.  I really didn't want Windows 10, but I wanted this laptop for the other features and the price was right.

 

Now I'm trying to figure out why it is freezing and sometimes applications crash, especially when I'm online.  I watch the temperature and it is fine (someone suggested that). When I see the many possible things to do to stop all this, updating drivers is one of them.  I have no idea what is updated and what is not.  I saw Driver Easy suggested, so I tried it and it said I had 19 drivers that needed updating.  I did another scan from another website and showed they were all up to date.  Does anyone know if Driver Easy is reliable or is it just another fake trying to get people to pay for their service?

 

Thank you in advance.

 

FloCat



BC AdBot (Login to Remove)

 


#2 TsVk!

TsVk!

    penguin farmer


  • Members
  • 6,238 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Antipodes
  • Local time:03:21 PM

Posted 10 January 2017 - 09:05 PM

All driver updating applications are unwanted. Period.

 

Let's see if we can't figure out why your system is misbehaving though.

 

Please download MiniToolBox, save it to your desktop and run it.

 

Checkmark the following checkboxes:

 

  • Last 10 events
  • List Devices *only problems

 

Click Go and note the saved Result.txt on your desktop, to copy into your reply

 

John



#3 flo_cat

flo_cat
  • Topic Starter

  • Members
  • 52 posts
  • OFFLINE
  •  
  • Local time:01:21 AM

Posted 10 January 2017 - 11:43 PM

Here we go (and thank you so much, in advance, for your help.  I really appreciate it.):

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Florence Wright (administrator) on 10-01-2017 at 23:41:10
Running from "C:\Users\Florence Wright\Desktop"
Microsoft Windows 10 Home  (X64)
Model: Aspire E5-574G Manufacturer: Acer
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/10/2017 07:14:33 PM) (Source: Application Error) (User: )
Description: Faulting application name: NvStreamUserAgent.exe, version: 7.1.2084.9592, time stamp: 0x57605c64
Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f
Exception code: 0xc0000005
Fault offset: 0x0000000000030bdd
Faulting process id: 0x12e0
Faulting application start time: 0xNvStreamUserAgent.exe0
Faulting application path: NvStreamUserAgent.exe1
Faulting module path: NvStreamUserAgent.exe2
Report Id: NvStreamUserAgent.exe3
Faulting package full name: NvStreamUserAgent.exe4
Faulting package-relative application ID: NvStreamUserAgent.exe5

Error: (01/10/2017 07:14:06 PM) (Source: DbxSvc) (User: )
Description: Failed to connect to the driver: (-2147024894) The system cannot find the file specified.

Error: (01/10/2017 06:49:59 PM) (Source: Application Hang) (User: )
Description: The program DriverEasy.exe version 5.1.5.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 1a88

Start Time: 01d26af6d066c1d9

Termination Time: 4294967295

Application Path: C:\Program Files\Easeware\DriverEasy\DriverEasy.exe

Report Id: 78b5c74c-d78f-11e6-9c12-a8a7958c36a4

Faulting package full name:

Faulting package-relative application ID:

Error: (01/09/2017 10:38:46 PM) (Source: Application Hang) (User: )
Description: The program DriverEasy.exe version 5.1.5.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 2758

Start Time: 01d26ad11c1508f8

Termination Time: 4294967295

Application Path: C:\Program Files\Easeware\DriverEasy\DriverEasy.exe

Report Id: 46c755f5-d6e6-11e6-9c12-a8a7958c36a4

Faulting package full name:

Faulting package-relative application ID:

Error: (01/09/2017 07:07:41 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (01/09/2017 06:35:15 PM) (Source: Application Hang) (User: )
Description: The program DriverEasy.exe version 5.1.5.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 2530

Start Time: 01d26a23dc53a7e9

Termination Time: 4294967295

Application Path: C:\Program Files\Easeware\DriverEasy\DriverEasy.exe

Report Id: 41bb745d-d6c4-11e6-9c12-a8a7958c36a4

Faulting package full name:

Faulting package-relative application ID:

Error: (01/08/2017 08:42:10 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 50.1.0.6186, time stamp: 0x584a057c
Faulting module name: mozglue.dll, version: 50.1.0.6186, time stamp: 0x5849ff8b
Exception code: 0x80000003
Fault offset: 0x0000ec79
Faulting process id: 0x1d50
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3
Faulting package full name: plugin-container.exe4
Faulting package-relative application ID: plugin-container.exe5

Error: (01/08/2017 08:42:05 PM) (Source: Application Error) (User: )
Description: Faulting application name: firefox.exe, version: 50.1.0.6186, time stamp: 0x5849ff9c
Faulting module name: mozglue.dll, version: 50.1.0.6186, time stamp: 0x5849ff8b
Exception code: 0x80000003
Fault offset: 0x0000ec79
Faulting process id: 0x49c
Faulting application start time: 0xfirefox.exe0
Faulting application path: firefox.exe1
Faulting module path: firefox.exe2
Report Id: firefox.exe3
Faulting package full name: firefox.exe4
Faulting package-relative application ID: firefox.exe5

Error: (01/08/2017 09:15:59 AM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (01/08/2017 09:11:47 AM) (Source: Application Error) (User: )
Description: Faulting application name: NvStreamUserAgent.exe, version: 7.1.2084.9592, time stamp: 0x57605c64
Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f
Exception code: 0xc0000005
Fault offset: 0x0000000000030bdd
Faulting process id: 0x134c
Faulting application start time: 0xNvStreamUserAgent.exe0
Faulting application path: NvStreamUserAgent.exe1
Faulting module path: NvStreamUserAgent.exe2
Report Id: NvStreamUserAgent.exe3
Faulting package full name: NvStreamUserAgent.exe4
Faulting package-relative application ID: NvStreamUserAgent.exe5


System errors:
=============
Error: (01/10/2017 07:14:36 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/10/2017 07:14:36 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/10/2017 07:14:06 PM) (Source: Service Control Manager) (User: )
Description: The InstallerService service failed to start due to the following error:
%%2 = The system cannot find the file specified.


Error: (01/08/2017 08:11:50 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/08/2017 09:11:11 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/08/2017 09:11:11 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/08/2017 09:11:10 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/08/2017 09:09:39 AM) (Source: Service Control Manager) (User: )
Description: The InstallerService service failed to start due to the following error:
%%2 = The system cannot find the file specified.


Error: (01/06/2017 01:35:28 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/06/2017 01:35:28 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable


Microsoft Office Sessions:
=========================
Error: (01/10/2017 07:14:33 PM) (Source: Application Error)(User: )
Description: NvStreamUserAgent.exe7.1.2084.959257605c64ntdll.dll10.0.14393.4795825887fc00000050000000000030bdd12e001d26b9fae81dfc9C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamUserAgent.exeC:\WINDOWS\SYSTEM32\ntdll.dll6844f07e-8000-46eb-b0ed-254a611f35b6

Error: (01/10/2017 07:14:06 PM) (Source: DbxSvc)(User: )
Description: (-2147024894) The system cannot find the file specified.

Error: (01/10/2017 06:49:59 PM) (Source: Application Hang)(User: )
Description: DriverEasy.exe5.1.5.01a8801d26af6d066c1d94294967295C:\Program Files\Easeware\DriverEasy\DriverEasy.exe78b5c74c-d78f-11e6-9c12-a8a7958c36a4

Error: (01/09/2017 10:38:46 PM) (Source: Application Hang)(User: )
Description: DriverEasy.exe5.1.5.0275801d26ad11c1508f84294967295C:\Program Files\Easeware\DriverEasy\DriverEasy.exe46c755f5-d6e6-11e6-9c12-a8a7958c36a4

Error: (01/09/2017 07:07:41 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

Error: (01/09/2017 06:35:15 PM) (Source: Application Hang)(User: )
Description: DriverEasy.exe5.1.5.0253001d26a23dc53a7e94294967295C:\Program Files\Easeware\DriverEasy\DriverEasy.exe41bb745d-d6c4-11e6-9c12-a8a7958c36a4

Error: (01/08/2017 08:42:10 PM) (Source: Application Error)(User: )
Description: plugin-container.exe50.1.0.6186584a057cmozglue.dll50.1.0.61865849ff8b800000030000ec791d5001d26a1967ae4abeC:\Program Files (x86)\Mozilla Firefox\plugin-container.exeC:\Program Files (x86)\Mozilla Firefox\mozglue.dll34eb70d8-3715-4994-89c5-45a9e1c7c5e4

Error: (01/08/2017 08:42:05 PM) (Source: Application Error)(User: )
Description: firefox.exe50.1.0.61865849ff9cmozglue.dll50.1.0.61865849ff8b800000030000ec7949c01d269fd80230b1fC:\Program Files (x86)\Mozilla Firefox\firefox.exeC:\Program Files (x86)\Mozilla Firefox\mozglue.dllc38a9ae4-3f6b-4f3f-b590-55733752961a

Error: (01/08/2017 09:15:59 AM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (01/08/2017 09:11:47 AM) (Source: Application Error)(User: )
Description: NvStreamUserAgent.exe7.1.2084.959257605c64ntdll.dll10.0.14393.4795825887fc00000050000000000030bdd134c01d269b90f6c9464C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamUserAgent.exeC:\WINDOWS\SYSTEM32\ntdll.dll573f6512-5fe2-4c0b-8b8a-6d40ced8e8e3


========================= Devices: ================================


**** End of log ****
 



#4 TsVk!

TsVk!

    penguin farmer


  • Members
  • 6,238 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Antipodes
  • Local time:03:21 PM

Posted 10 January 2017 - 11:50 PM

There's some things there we can work on.

 

Firstly, install Revo Uninstaller and use it on it's highest settings to remove Driver Easy.

 

There looks like there's a problem with your NVidia software. What is your graphics card model number?



#5 flo_cat

flo_cat
  • Topic Starter

  • Members
  • 52 posts
  • OFFLINE
  •  
  • Local time:01:21 AM

Posted 11 January 2017 - 12:17 AM

NVidia GeForce 940M

I also see Intel HD Graphics 520 along with the above device in the device manager.  I'm not sure if that is normal or not.

OK I removed the Driver Easy program, but i can tell you for sure, it was not causing the problem - maybe it might do something later, but for sure I have been having a terrible time since about 3 months ago - mid-October.  I purchased this in August.  I can't put my finger on what programs I installed at the time.  BTW - I changed settings (can't remember what it was called, overtired and very late right now) but it makes it so I cannot have Windows updates forced into my system.



#6 TsVk!

TsVk!

    penguin farmer


  • Members
  • 6,238 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Antipodes
  • Local time:03:21 PM

Posted 11 January 2017 - 12:28 AM

You probably have a laptop that has dual graphics cards, it's very common.

 

Driver Easy was already starting to make errors, it's good to get it out now before there's a chance it can do damage.

 

Please go to this page and use the drop down boxes to select the correct installation package for your system. When installing it there will be a clean install option where it removes all previous drivers and software before installing the new, select that.

 

How did you go?



#7 flo_cat

flo_cat
  • Topic Starter

  • Members
  • 52 posts
  • OFFLINE
  •  
  • Local time:01:21 AM

Posted 11 January 2017 - 08:26 AM

Thank you.  I'll do the GeForce download tonight.  Gotta go to work.



#8 TsVk!

TsVk!

    penguin farmer


  • Members
  • 6,238 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Antipodes
  • Local time:03:21 PM

Posted 11 January 2017 - 04:28 PM

No problems, let us know how you go.



#9 flo_cat

flo_cat
  • Topic Starter

  • Members
  • 52 posts
  • OFFLINE
  •  
  • Local time:01:21 AM

Posted 11 January 2017 - 09:54 PM

I noticed tonight a message from Revo uninstaller regarding additional files to remove and requesting checking the files to remove.  Should I remove all of them or are some shared with other applications on my computer?  Should I just remove the last string specifically related to Driver Easy?



#10 TsVk!

TsVk!

    penguin farmer


  • Members
  • 6,238 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Antipodes
  • Local time:03:21 PM

Posted 11 January 2017 - 09:58 PM

The setting you have there look safe. You can remove them all.



#11 TsVk!

TsVk!

    penguin farmer


  • Members
  • 6,238 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Antipodes
  • Local time:03:21 PM

Posted 11 January 2017 - 10:00 PM

You may choose to uninstall Revo now or remove it's startup item from your system. It is a very good application, but you don't need it running all the time.

 

I believe the free version is now a trial also so it may start asking for money. I normally just install it when I need it and then remove it when I'm done.



#12 flo_cat

flo_cat
  • Topic Starter

  • Members
  • 52 posts
  • OFFLINE
  •  
  • Local time:01:21 AM

Posted 11 January 2017 - 10:25 PM

Unless I did it incorrectly (I found  NVidia GeForce in my Device Manager, right clicked, clicked update driver, browsed to where my downloaded file is, clicked to update and a message returned saying "The best driver software for our device is already installed.  Windows has determined the driver software for your device is up to date." 

Attached Files


Edited by flo_cat, 11 January 2017 - 10:31 PM.


#13 TsVk!

TsVk!

    penguin farmer


  • Members
  • 6,238 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Antipodes
  • Local time:03:21 PM

Posted 11 January 2017 - 11:30 PM

Windows is just guessing, it doesn't actually know.

 

You should have downloaded a 360mb (ish) executable from the NVidia site. Just run it, don't try and update through Windows.



#14 flo_cat

flo_cat
  • Topic Starter

  • Members
  • 52 posts
  • OFFLINE
  •  
  • Local time:01:21 AM

Posted 12 January 2017 - 10:36 PM

TsVk! ... so far so good  I've been online all evening and not a hitch.  But I have to wait until tomorrow when the laptop has been running for a while.  It always seemed to work better after I restarted.  I'll report back tomorrow.



#15 TsVk!

TsVk!

    penguin farmer


  • Members
  • 6,238 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Antipodes
  • Local time:03:21 PM

Posted 12 January 2017 - 11:07 PM

Thanks, let us know how you go.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users