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How can I remove the Qtip.com browser hack?


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14 replies to this topic

#1 cvfrith

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Posted 10 January 2017 - 07:00 PM

My computer was hacked and I cannot seem to remove the malware.  I have run Avast virus protection, and Malwarebytes and they can't remove it.  I have tried closing all the services and processes that don't look normal.  I think the hack has installed something hidden on my computer. Does anyone have any suggestions on how to find and remove the infected files?

Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Animal

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#2 Broni

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Posted 10 January 2017 - 08:48 PM

Welcome aboard p22002758.gif

 

Which browser is affected?

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-1878.1878-3.4.5.2467.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
  • The Scan log is available throughout History ->Application logs. Please post it contents in your next reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 cvfrith

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Posted 11 January 2017 - 09:57 AM

Thanks BC Advisor!

Here is a copy of the Security Check Up:

 

 Results of screen317's Security Check version 1.014 --- 12/23/15  
 Windows 7 Service Pack 1 x64 (UAC is disabled!)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
avast! Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 Java 8 Update 111  
 Java 8 Update 77  
 Java version 32-bit out of Date! 
 Adobe Flash Player 10 Flash Player out of Date! 
````````Process Check: objlist.exe by Laurent````````  
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast afwServ.exe  
 AVAST Software Avast avastui.exe  
 AVAST Software SZBrowser 1.48.2066.44 SZBrowser.exe 
 AVAST Software SZBrowser 1.48.2066.44 SZBrowser_crashreporter.exe 
 AVAST Software SZBrowser 1.48.2066.44 SZBrowser.exe 
 AVAST Software Avast avastnm.exe  
 AVAST Software SZBrowser 1.48.2066.44 SZBrowser.exe 
 AVAST Software Avast avastnm.exe  
 AVAST Software SZBrowser 1.48.2066.44 SZBrowser.exe 
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 0% 
````````````````````End of Log`````````````````````` 


#4 cvfrith

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Posted 11 January 2017 - 10:06 AM

TO:  BC advisor

 

Here is the Farbar Service Scan

 

Farbar Service Scanner Version: 27-01-2016
Ran by Cindy Frith (administrator) on 11-01-2017 at 09:03:31
Running from "C:\Users\Cindy Frith\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****


#5 cvfrith

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Posted 11 January 2017 - 10:34 AM

To: BC advisor

Here is the MiniToolBox scan

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Cindy Frith (administrator) on 11-01-2017 at 09:24:43
Running from "C:\Users\Cindy Frith\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Model: 10130 Manufacturer: LENOVO
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
127.0.0.1 v1.ff.avast.com 
127.0.0.1 vlcproxy.ff.avast.com 
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [122128] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [133392] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/11/2017 02:12:01 AM) (Source: Application Error) (User: )
Description: Faulting application name: jusched.exe, version: 2.8.111.14, time stamp: 0x57e49ac8
Faulting module name: ntdll.dll, version: 6.1.7601.23418, time stamp: 0x5708a73e
Exception code: 0xc0000005
Fault offset: 0x00063291
Faulting process id: 0x984
Faulting application start time: 0xjusched.exe0
Faulting application path: jusched.exe1
Faulting module path: jusched.exe2
Report Id: jusched.exe3
 
Error: (01/10/2017 10:03:45 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/10/2017 09:22:27 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/10/2017 09:15:04 PM) (Source: Application Error) (User: )
Description: Faulting application name: mbam.exe, version: 2.3.173.0, time stamp: 0x56e065b4
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23418, time stamp: 0x5708a7e4
Exception code: 0xe06d7363
Fault offset: 0x0000c54f
Faulting process id: 0x1ae0
Faulting application start time: 0xmbam.exe0
Faulting application path: mbam.exe1
Faulting module path: mbam.exe2
Report Id: mbam.exe3
 
Error: (01/10/2017 08:21:49 PM) (Source: Application Error) (User: )
Description: Faulting application name: mbam.exe, version: 2.3.173.0, time stamp: 0x56e065b4
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23418, time stamp: 0x5708a7e4
Exception code: 0xe06d7363
Fault offset: 0x0000c54f
Faulting process id: 0xd58
Faulting application start time: 0xmbam.exe0
Faulting application path: mbam.exe1
Faulting module path: mbam.exe2
Report Id: mbam.exe3
 
Error: (01/10/2017 04:31:39 PM) (Source: Office Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2017-02-07T17:13:39Z. Error Code: 0x80041321.
 
Error: (01/10/2017 04:13:55 PM) (Source: Application Error) (User: )
Description: Faulting application name: mbam.exe, version: 2.3.173.0, time stamp: 0x56e065b4
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23418, time stamp: 0x5708a7e4
Exception code: 0xe06d7363
Fault offset: 0x0000c54f
Faulting process id: 0xda8
Faulting application start time: 0xmbam.exe0
Faulting application path: mbam.exe1
Faulting module path: mbam.exe2
Report Id: mbam.exe3
 
Error: (01/10/2017 03:44:00 PM) (Source: Office Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2017-02-07T17:14:00Z. Error Code: 0x80041321.
 
Error: (01/10/2017 03:17:35 PM) (Source: Application Error) (User: )
Description: Faulting application name: mbam.exe, version: 2.3.173.0, time stamp: 0x56e065b4
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23418, time stamp: 0x5708a7e4
Exception code: 0xe06d7363
Fault offset: 0x0000c54f
Faulting process id: 0x189c
Faulting application start time: 0xmbam.exe0
Faulting application path: mbam.exe1
Faulting module path: mbam.exe2
Report Id: mbam.exe3
 
Error: (01/10/2017 03:08:34 PM) (Source: Office Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2017-02-07T17:13:34Z. Error Code: 0x80041321.
 
 
System errors:
=============
Error: (01/10/2017 10:03:47 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
aswNetSec
 
Error: (01/10/2017 09:52:27 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
 
Error: (01/10/2017 09:37:27 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
 
Error: (01/10/2017 09:37:27 PM) (Source: DCOM) (User: )
Description: 1068netprofm{A47979D2-C419-11D9-A5B4-001185AD2B89}
 
Error: (01/10/2017 09:23:34 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
 
Error: (01/10/2017 09:21:09 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
 
Error: (01/10/2017 09:21:09 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
 
Error: (01/10/2017 09:21:09 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
 
Error: (01/10/2017 09:21:09 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
 
Error: (01/10/2017 09:21:09 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
 
 
Microsoft Office Sessions:
=========================
Error: (01/11/2017 02:12:01 AM) (Source: Application Error)(User: )
Description: jusched.exe2.8.111.1457e49ac8ntdll.dll6.1.7601.234185708a73ec00000050006329198401d26bbf99f8960eC:\Program Files (x86)\Common Files\Java\Java Update\jusched.exeC:\Windows\SysWOW64\ntdll.dlla0874b2c-d7d5-11e6-8aba-7427eaef9a38
 
Error: (01/10/2017 10:03:45 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/10/2017 09:22:27 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/10/2017 09:15:04 PM) (Source: Application Error)(User: )
Description: mbam.exe2.3.173.056e065b4KERNELBASE.dll6.1.7601.234185708a7e4e06d73630000c54f1ae001d26bb8e2a20913C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Windows\syswow64\KERNELBASE.dll252bfae8-d7ac-11e6-b4bf-7427eaef9a38
 
Error: (01/10/2017 08:21:49 PM) (Source: Application Error)(User: )
Description: mbam.exe2.3.173.056e065b4KERNELBASE.dll6.1.7601.234185708a7e4e06d73630000c54fd5801d26b966223c757C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Windows\syswow64\KERNELBASE.dllb449be58-d7a4-11e6-b4bf-7427eaef9a38
 
Error: (01/10/2017 04:31:39 PM) (Source: Office Software Protection Platform Service)(User: )
Description: 0x800413212017-02-07T17:13:39Z
 
Error: (01/10/2017 04:13:55 PM) (Source: Application Error)(User: )
Description: mbam.exe2.3.173.056e065b4KERNELBASE.dll6.1.7601.234185708a7e4e06d73630000c54fda801d26b8e68d60d01C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Windows\syswow64\KERNELBASE.dll12b3d34e-d782-11e6-b4bf-7427eaef9a38
 
Error: (01/10/2017 03:44:00 PM) (Source: Office Software Protection Platform Service)(User: )
Description: 0x800413212017-02-07T17:14:00Z
 
Error: (01/10/2017 03:17:35 PM) (Source: Application Error)(User: )
Description: mbam.exe2.3.173.056e065b4KERNELBASE.dll6.1.7601.234185708a7e4e06d73630000c54f189c01d26b86e1efc533C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Windows\syswow64\KERNELBASE.dll3498d1de-d77a-11e6-b4bf-7427eaef9a38
 
Error: (01/10/2017 03:08:34 PM) (Source: Office Software Protection Platform Service)(User: )
Description: 0x800413212017-02-07T17:13:34Z
 
 
CodeIntegrity Errors:
===================================
  Date: 2017-01-11 09:22:38.263
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\winhttp.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2017-01-11 09:22:38.209
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\api-ms-win-core-synch-l1-2-0.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2017-01-11 09:22:38.155
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\api-ms-win-core-synch-l1-2-0.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2017-01-11 09:22:38.098
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\winhttp.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2017-01-11 09:02:35.826
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\winhttp.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2017-01-11 09:02:35.770
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\api-ms-win-core-synch-l1-2-0.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2017-01-11 09:02:35.718
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\api-ms-win-core-synch-l1-2-0.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2017-01-11 09:02:35.646
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\winhttp.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2017-01-10 23:26:09.785
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\winhttp.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2017-01-10 23:26:09.733
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\api-ms-win-core-synch-l1-2-0.dll because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.020.20042 - Adobe Systems Incorporated)
Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 3.4.1.181 - Adobe Systems Incorporated)
Adobe Flash Player 10 ActiveX (HKLM-x32\...\{B7B3E9B3-FB14-4927-894B-E9124509AF5A}) (Version: 10.0.32.18 - Adobe Systems, Inc.)
Amazon Kindle (HKCU\...\Amazon Kindle) (Version: 1.16.0.44025 - Amazon)
Amigo Pos (HKLM-x32\...\{06ECDCA0-5AA5-41BA-A44D-01E4BDC381F3}_is1) (Version: 8.10.57 - Amigo Pos 8.10.57)
Apple Application Support (32-bit) (HKLM-x32\...\{D079CAAD-0C31-47A2-9AF5-A82F9CD9B221}) (Version: 5.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{64E6007B-1DA9-42CD-BBE4-D5FA67A7C71D}) (Version: 5.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{55BB2110-FB43-49B3-93F4-945A0CFB0A6C}) (Version: 10.0.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
Avast Premier (HKLM-x32\...\Avast) (Version: 11.1.2253 - AVAST Software)
Belarc Advisor 8.5c (HKLM-x32\...\Belarc Advisor) (Version: 8.5.3.0 - Belarc Inc.)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Business-in-a-Box 2016 (HKLM-x32\...\Business-in-a-Box 2016) (Version: 7.1.3 - Biztree Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.00 - Piriform)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
CRSetupX86 (HKLM-x32\...\{35209B21-DD2D-49C2-A37A-D19B55F02AEA}) (Version: 1.0.0 - Default Company Name)
Google Drive (HKLM-x32\...\{07A12123-B717-496B-B471-48AF6407B433}) (Version: 1.32.4066.7445 - Google, Inc.)
Google Earth (HKLM-x32\...\{A0C18B96-AB79-46BD-8321-6FA83E6D25B9}) (Version: 7.1.7.2606 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.32.7 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HP Deskjet 4640 series Basic Device Software (HKLM\...\{54EC1706-4A86-4677-9B50-3DFB11FF2C1D}) (Version: 32.0.1180.44630 - Hewlett-Packard Co.)
HP Deskjet 4640 series Help (HKLM-x32\...\{8DF1C066-BBD8-4B9F-A5BC-AC555C9A872F}) (Version: 31.0.0 - Hewlett Packard)
HP FWUpdateEDO2 (HKLM-x32\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Support Solutions Framework (HKLM-x32\...\{FC3C2B77-6800-48C6-A15D-9D1031130C16}) (Version: 11.51.0049 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (HKLM-x32\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.0.0.1310 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.18.10.3220 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 3.0.0.66956 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.3.34 - Intel Corporation)
iTunes (HKLM\...\{81C96689-EA5B-4B7D-A04F-16326EC51BC2}) (Version: 12.5.4.42 - Apple Inc.)
Java 8 Update 111 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180111F0}) (Version: 8.0.1110.14 - Oracle Corporation)
Java 8 Update 77 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218077F0}) (Version: 8.0.770.3 - Oracle Corporation)
MasterCook 14 (HKLM-x32\...\{F0094E41-E9BB-4B68-92AA-E2A940B56644}) (Version: 14.00.22 - Valusoft Cosmi)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.1229.0918 - Microsoft Corporation)
Microsoft SQL Server 2005 (HKLM-x32\...\Microsoft SQL Server 2005) (Version:  - Microsoft Corporation)
Microsoft SQL Server 2008 Setup Support Files  (HKLM\...\{B40EE88B-400A-4266-A17B-E3DE64E94431}) (Version: 10.1.2731.0 - Microsoft Corporation)
Microsoft SQL Server 2012 (64-bit) (HKLM\...\Microsoft SQL Server SQLServer2012) (Version:  - Microsoft Corporation)
Microsoft SQL Server 2012 Native Client  (HKLM\...\{49D665A2-4C2A-476E-9AB8-FCC425F526FC}) (Version: 11.0.2100.60 - Microsoft Corporation)
Microsoft SQL Server 2012 Setup (English) (HKLM\...\{5DDC2234-4B37-45BC-AD33-41F1469B4D83}) (Version: 11.0.2100.60 - Microsoft Corporation)
Microsoft SQL Server 2012 Transact-SQL ScriptDom  (HKLM\...\{0E8670B8-3965-4930-ADA6-570348B67153}) (Version: 11.0.2100.60 - Microsoft Corporation)
Microsoft SQL Server Native Client (HKLM\...\{6E740973-8E71-42F9-A910-C18452E60450}) (Version: 9.00.3042.00 - Microsoft Corporation)
Microsoft SQL Server Setup Support Files (English) (HKLM-x32\...\{53F5C3EE-05ED-4830-994B-50B2F0D50FCE}) (Version: 9.00.3042.00 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft VSS Writer for SQL Server 2012 (HKLM\...\{3E0DD83F-BE4C-4478-86A0-AD0D79D1353E}) (Version: 11.0.2100.60 - Microsoft Corporation)
MPC-HC 1.7.10 (64-bit) (HKLM\...\{2ACBF1FA-F5C3-4B19-A774-B22A31F231B9}_is1) (Version: 1.7.10 - MPC-HC Team)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
Nitro Pro 8 (HKLM\...\{522D6D76-B109-4C83-BA3C-D26D08391EBC}) (Version: 8.0.10.7 - Nitro)
QuickBooks (HKLM-x32\...\{1D70AABC-CB59-4700-A708-EA56D1CA07B0}) (Version: 21.0.4003.904 - Intuit Inc.) Hidden
QuickBooks Pro 2011 (HKLM-x32\...\{11E0AC7D-6822-4F67-865F-EE1C13D28C38}) (Version: 21.0.4003.904 - Intuit Inc.)
QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.67.1226.2012 - Realtek)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.8400.39029 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver (HKLM-x32\...\{9DAABC60-A5EF-41FF-B2B9-17329590CD5}) (Version: 1.00.0192 - REALTEK Semiconductor Corp.)
Revo Uninstaller Pro 3.1.2 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.2 - VS Revo Group, Ltd.)
SafeZone Stable 1.48.2066.44 (HKLM-x32\...\SafeZone 1.48.2066.44) (Version: 1.48.2066.44 - Avast Software) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
SolSuite 2014 v14.10 (HKLM-x32\...\SolSuite_is1) (Version: 14.10 - TreeCardGames)
SQL Server 2012 Common Files (HKLM\...\{1D411379-9CE0-4B13-A19B-72D3222DD620}) (Version: 11.0.2100.60 - Microsoft Corporation) Hidden
SQL Server 2012 Common Files (HKLM\...\{202AAF1F-69AA-442A-B59F-6B54B1AD07C6}) (Version: 11.0.2100.60 - Microsoft Corporation) Hidden
SQL Server 2012 Database Engine Services (HKLM\...\{18B2A97C-92C3-4AC7-BE72-F823E0BC895B}) (Version: 11.0.2100.60 - Microsoft Corporation) Hidden
SQL Server 2012 Database Engine Services (HKLM\...\{84FBCA4A-D650-4B0D-8094-EC0671FA9B91}) (Version: 11.0.2100.60 - Microsoft Corporation) Hidden
SQL Server 2012 Database Engine Shared (HKLM\...\{54FF8FAB-DE27-4187-82F1-EBAE6AEE869A}) (Version: 11.0.2100.60 - Microsoft Corporation) Hidden
SQL Server 2012 Database Engine Shared (HKLM\...\{6603C2CE-3C54-4F1D-92F9-8390CD4CCCA8}) (Version: 11.0.2100.60 - Microsoft Corporation) Hidden
SQL Server Browser for SQL Server 2012 (HKLM-x32\...\{4B9E6EB0-0EED-4E74-9479-F982C3254F71}) (Version: 11.0.2100.60 - Microsoft Corporation)
Sql Server Customer Experience Improvement Program (HKLM\...\{BED1EA3D-592D-4305-9D1F-20F03726EFC1}) (Version: 11.0.2100.60 - Microsoft Corporation) Hidden
Vuze (HKLM-x32\...\8461-7759-5462-8226) (Version: 5.7.4.0 - Azureus Software, Inc.)
Wondershare Dr.Fone for iOS(Build 6.2.0.15) (HKLM-x32\...\{A26F8BBD-EC10-4bdc-8AD8-F146825A8A63}_is1) (Version: 6.2.0.15 - Wondershare Software Co.,Ltd.)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 51%
Total physical RAM: 6058.35 MB
Available physical RAM: 2932.43 MB
Total Virtual: 12114.88 MB
Available Virtual: 7834.32 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:931.41 GB) (Free:166.97 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\CFRITH-H530
 
Administrator            Cindy Frith              Guest                    
 
========================= Restore Points ==================================
 
11-01-2017 06:21:25 Scheduled Checkpoint
 
**** End of log ****


#6 cvfrith

cvfrith
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  • Local time:11:39 AM

Posted 11 January 2017 - 10:53 AM

To BC advisor

Here is the Malwarebytes antivirus report

 

Malwarebytes

www.malwarebytes.com

 

-Log Details-

Scan Date: 1/11/17

Scan Time: 9:46 AM

Logfile:

Administrator: Yes

 

-Software Information-

Version: 3.0.5.1299

Components Version: 1.0.43

Update Package Version: 1.0.979

License: Trial

 

-System Information-

OS: Windows 7 Service Pack 1

CPU: x64

File System: NTFS

User: CFrith-H530\Cindy Frith

 

-Scan Summary-

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 374607

Time Elapsed: 3 min, 54 sec

 

-Scan Options-

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Disabled

Heuristics: Enabled

PUP: Enabled

PUM: Enabled

 

-Scan Details-

Process: 0

(No malicious items detected)

 

Module: 0

(No malicious items detected)

 

Registry Key: 0

(No malicious items detected)

 

Registry Value: 0

(No malicious items detected)

 

Data Stream: 0

(No malicious items detected)

 

Folder: 0

(No malicious items detected)

 

File: 0

(No malicious items detected)

 

Physical Sector: 0

(No malicious items detected)

 

 

(end)



#7 cvfrith

cvfrith
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  • Local time:11:39 AM

Posted 11 January 2017 - 11:12 AM

To BC advisor

Here is the Malwarebyte anti root report

 

Malwarebytes Anti-Rootkit BETA 1.9.3.1001
www.malwarebytes.org
 
Database version:
  main:    v2017.01.11.06
  rootkit: v2016.11.20.01
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.18376
Cindy Frith :: CFRITH-H530 [administrator]
 
1/11/2017 9:58:05 AM
mbar-log-2017-01-11 (09-58-05).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: 
Objects scanned: 311484
Time elapsed: 11 minute(s), 57 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)


#8 cvfrith

cvfrith
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Posted 11 January 2017 - 11:14 AM

To BC advisor

Here is the AntiRootKit System log report

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.09.3.1001
 
© Malwarebytes Corporation 2011-2012
 
OS version: 6.1.7601 Windows 7 Service Pack 1 x64
 
Account is Administrative
 
Internet Explorer version: 11.0.9600.18376
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 3.392000 GHz
Memory total: 6352637952, free: 2902765568
 
Downloaded database version: v2017.01.11.06
Downloaded database version: v2016.11.20.01
Downloaded database version: v2016.12.16.01
Initializing...
======================
------------ Kernel report ------------
     01/11/2017 09:57:58
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\system32\DRIVERS\iusb3hcs.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\msahci.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\DRIVERS\aswNdisFlt.sys
\SystemRoot\System32\Drivers\aswRvrt.sys
\SystemRoot\System32\Drivers\aswVmm.sys
\SystemRoot\system32\drivers\vmstorfl.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\drivers\disk.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\system32\drivers\aswSP.sys
\SystemRoot\system32\drivers\aswSnx.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\system32\drivers\aswKbd.sys
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\drivers\aswRdr2.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\??\C:\Program Files (x86)\UCBrowser\Security:ucdrv-x64.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\??\C:\Windows\SysWOW64\drivers\HWiNFO64A.SYS
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\system32\drivers\csc.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\iusb3xhc.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\HECIx64.sys
\SystemRoot\system32\drivers\usbehci.sys
\SystemRoot\system32\drivers\USBPORT.SYS
\SystemRoot\system32\DRIVERS\Rt64win7.sys
\SystemRoot\system32\DRIVERS\rtwlane.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\CompositeBus.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\rdpbus.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\drivers\serscan.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\DRIVERS\IntcDAud.sys
\SystemRoot\system32\DRIVERS\portcls.sys
\SystemRoot\system32\DRIVERS\drmk.sys
\SystemRoot\system32\DRIVERS\iusb3hub.sys
\SystemRoot\system32\drivers\HdAudio.sys
\SystemRoot\system32\DRIVERS\cdfs.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\DRIVERS\usbscan.sys
\SystemRoot\system32\DRIVERS\usbprint.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\kbdhid.sys
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_dumpata.sys
\SystemRoot\System32\Drivers\dump_msahci.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\Drivers\RtsUVStor.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\drivers\aswMonFlt.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\drivers\aswHwid.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\DRIVERS\asyncmac.sys
\SystemRoot\system32\drivers\WudfPf.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\??\C:\Windows\system32\drivers\mbam.sys
\??\C:\Windows\system32\drivers\mbae64.sys
\SystemRoot\system32\drivers\MBAMChameleon.sys
\??\C:\Windows\system32\drivers\farflt.sys
\??\C:\Windows\system32\drivers\mwac.sys
\Windows\System32\ntdll.dll
\Program Files (x86)\UCBrowser\Security
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
\Windows\System32\autochk.exe
\Windows\System32\iertutil.dll
\Windows\System32\advapi32.dll
\Windows\System32\normaliz.dll
\Windows\System32\kernel32.dll
\Windows\System32\usp10.dll
----------- End -----------
Done!
 
Scan started
Database versions:
  main:    v2017.01.11.06
  rootkit: v2016.11.20.01
 
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 4A3227ED
 
Partition information:
 
    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 2048  Numsec = 204800
    Partition is bootable
    Partition file system is NTFS
 
    Partition 1 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 206848  Numsec = 1953316272
    Partition is not bootable
    Partition file system is NTFS
 
    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable
 
Disk Size: 1000204886016 bytes
Sector size: 512 bytes
 
Done!
File "C:\ProgramData\AVAST Software\Avast\log\AvastSvc.log" is compressed (flags = 1)
File "C:\ProgramData\AVAST Software\Avast\log\AvastUI.log" is compressed (flags = 1)
File "C:\ProgramData\AVAST Software\Avast\log\Cleanup.log" is compressed (flags = 1)
File "C:\ProgramData\AVAST Software\Avast\log\CommChannel.Protocol.log" is compressed (flags = 1)
File "C:\ProgramData\AVAST Software\Avast\log\event_manager.log" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-4ADD9506CE89503D2E6D983F6922C1C9AF252529.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-4ADD9506CE89503D2E6D983F6922C1C9AF252529.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-4ADD9506CE89503D2E6D983F6922C1C9AF252529.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-4ADD9506CE89503D2E6D983F6922C1C9AF252529.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-4ADD9506CE89503D2E6D983F6922C1C9AF252529.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-4ADD9506CE89503D2E6D983F6922C1C9AF252529.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-4ADD9506CE89503D2E6D983F6922C1C9AF252529.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-4ADD9506CE89503D2E6D983F6922C1C9AF252529.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-4ADD9506CE89503D2E6D983F6922C1C9AF252529.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-4ADD9506CE89503D2E6D983F6922C1C9AF252529.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-4ADD9506CE89503D2E6D983F6922C1C9AF252529.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-4ADD9506CE89503D2E6D983F6922C1C9AF252529.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-4ADD9506CE89503D2E6D983F6922C1C9AF252529.bin.7C" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-4ADD9506CE89503D2E6D983F6922C1C9AF252529.bin.83" is compressed (flags = 1)
Scan finished
=======================================
 
 
Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-0-2048-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-1-206848-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished


#9 cvfrith

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Posted 11 January 2017 - 11:34 AM

To: BC advisor

Here is the Rkill log report

Rkill 2.8.4 by Lawrence Abrams (Grinler)
Copyright 2008-2017 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 01/11/2017 10:16:42 AM in x64 mode.
Windows Version: Windows 7 Ultimate Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * No issues found.
 
Checking Windows Service Integrity: 
 
 * TBS [Missing Service]
 * WMPNetworkSvc [Missing Service]
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * HOSTS file entries found: 
 
  127.0.0.1 v1.ff.avast.com 
  127.0.0.1 vlcproxy.ff.avast.com 
 
Program finished at: 01/11/2017 10:18:01 AM
Execution time: 0 hours(s), 1 minute(s), and 18 seconds(s)


#10 cvfrith

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Posted 11 January 2017 - 11:51 AM

To BC Advisor

 

That is all the information from all the different programs.  Before all the scans I had already removed Google Chrome and Internet Explorer.  When I tried to reinstall them the qtip browser hack reappeared.  I am using Avast Browser now but I really like Google Chrome.  However, if it is going to be hacked all the time I will continue using Avast.  Is the rest of my computer secure now?  Good Grief!  This is the first time I have ever been hacked or had a virus and now been able to resolve the problem myself.  I guess these hackers are getting really good at it.  Thanks for your help!!



#11 Broni

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Posted 11 January 2017 - 08:40 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database if one is required.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button.
  • A window will open which lists the logs of your scans.
  • Click on the Scan tab.
  • Double-click the most recent scan which will be at the top of the list....the log will appear.
  • Review the results...see note below
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[CX].txt) will open automatically (where the largest value of X represents the most recent report).
  • To open a Cleaning log, launch AdwareClearer, click on the Logfile button, click on the Cleaning tab and double-click the log at the top of the list.
  • Copy and paste the contents of AdwCleaner[CX].txt in your next reply.
  • A copy of all logfiles are saved to C:\AdwCleaner.


-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name or entry that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


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#12 cvfrith

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Posted 12 January 2017 - 10:01 AM

TO BC Advsor

Here is the scan from Adware cleaner

 

# AdwCleaner v6.042 - Logfile created 12/01/2017 at 08:55:57
# Updated on 06/01/2017 by Malwarebytes
# Database : 2017-01-11.1 [Local]
# Operating System : Windows 7 Ultimate Service Pack 1 (X64)
# Username : Cindy Frith - CFRITH-H530
# Running from : C:\Users\Cindy Frith\Downloads\AdwCleaner (1).exe
# Mode: Clean
 
 
 
***** [ Services ] *****
 
[-] Service deleted: ucdrv
 
 
***** [ Folders ] *****
 
[-] Folder deleted: C:\Users\Cindy Frith\AppData\Local\MalwareProtectionLive
[-] Folder deleted: C:\Users\Cindy Frith\AppData\Roaming\Softlink
[-] Folder deleted: C:\Users\Cindy Frith\AppData\Roaming\ReviverSoft
[-] Folder deleted: C:\ProgramData\WindowsMsg
[-] Folder deleted: C:\ProgramData\Thunder Network
[#] Folder deleted on reboot: C:\ProgramData\Application Data\WindowsMsg
[#] Folder deleted on reboot: C:\ProgramData\Application Data\Thunder Network
 
 
***** [ Files ] *****
 
 
 
***** [ DLL ] *****
 
 
 
***** [ WMI ] *****
 
 
 
***** [ Shortcuts ] *****
 
 
 
***** [ Scheduled Tasks ] *****
 
 
 
***** [ Registry ] *****
 
[-] Key deleted: HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\GoogleChromeUpService
[#] Key deleted on reboot: [x64] HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\GoogleChromeUpService
[-] Key deleted: HKLM\SOFTWARE\Classes\QZipShell.ContextMenuExt
[-] Key deleted: HKLM\SOFTWARE\Classes\QZipShell.ContextMenuExt.1
[-] Key deleted: HKLM\SOFTWARE\Classes\QZipShell.DragDropMenu
[-] Key deleted: HKLM\SOFTWARE\Classes\QZipShell.DragDropMenu.1
[-] Key deleted: HKLM\SOFTWARE\Classes\QZipShell.KYDropHandler
[-] Key deleted: HKLM\SOFTWARE\Classes\QZipShell.KYDropHandler.1
[-] Key deleted: HKLM\SOFTWARE\Classes\QZipShell.PropertyExt
[-] Key deleted: HKLM\SOFTWARE\Classes\QZipShell.PropertyExt.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\QZipShell.ContextMenuExt
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\QZipShell.ContextMenuExt.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\QZipShell.DragDropMenu
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\QZipShell.DragDropMenu.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\QZipShell.KYDropHandler
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\QZipShell.KYDropHandler.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\QZipShell.PropertyExt
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\QZipShell.PropertyExt.1
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\{9CC34070-3A38-4C7A-89CB-EF8177EF07A1}
[-] Key deleted: HKLM\SOFTWARE\Classes\TypeLib\{86C4C3BA-4EA4-4CF8-98B9-6B07B477B835}
[-] Key deleted: HKU\S-1-5-21-420999405-3775480432-3984007030-1000\Software\Installer
[-] Key deleted: HKU\S-1-5-21-420999405-3775480432-3984007030-1000\Software\UCBrowser
[-] Key deleted: HKU\S-1-5-21-420999405-3775480432-3984007030-1000\Software\UCBrowserPID
[-] Key deleted: HKU\S-1-5-21-420999405-3775480432-3984007030-1000\Software\AutoTime
[-] Key deleted: HKU\S-1-5-21-420999405-3775480432-3984007030-1000\Software\SNDA
[#] Key deleted on reboot: HKCU\Software\Installer
[#] Key deleted on reboot: HKCU\Software\UCBrowser
[#] Key deleted on reboot: HKCU\Software\UCBrowserPID
[#] Key deleted on reboot: HKCU\Software\AutoTime
[#] Key deleted on reboot: HKCU\Software\SNDA
[-] Key deleted: HKLM\SOFTWARE\UCBrowserPID
[#] Key deleted on reboot: [x64] HKCU\Software\Installer
[#] Key deleted on reboot: [x64] HKCU\Software\UCBrowser
[#] Key deleted on reboot: [x64] HKCU\Software\UCBrowserPID
[#] Key deleted on reboot: [x64] HKCU\Software\AutoTime
[#] Key deleted on reboot: [x64] HKCU\Software\SNDA
[-] Value deleted: HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost [kuaizipupdatesvc]
[-] Key deleted: HKLM\SOFTWARE\Classes\Drive\shellex\ContextMenuHandlers\KuaiZipShlExt
[-] Key deleted: HKLM\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\KuaiZipShlExt
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\QZipShell.DLL
[-] Key deleted: HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\KuaiZipShlExt
 
 
***** [ Web browsers ] *****
 
 
 
*************************
 
:: "Tracing" keys deleted
:: Winsock settings cleared
 
*************************
 
C:\AdwCleaner\AdwCleaner[C0].txt - [4215 Bytes] - [12/01/2017 08:55:57]
C:\AdwCleaner\AdwCleaner[S0].txt - [4150 Bytes] - [12/01/2017 08:44:40]
C:\AdwCleaner\AdwCleaner[S1].txt - [4226 Bytes] - [12/01/2017 08:52:50]
 
########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [4434 Bytes] ##########


#13 cvfrith

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Posted 12 January 2017 - 10:13 AM

to BC advisor

Here is the Junkware Remover log file

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.0 (12.05.2016)
Operating System: Windows 7 Ultimate x64 
Ran by Cindy Frith (Administrator) on Thu 01/12/2017 at  9:07:40.06
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 4 
 
Failed to delete: C:\ProgramData\registryreviver.exe (File) 
Successfully deleted: C:\ProgramData\productdata (Folder) 
Successfully deleted: C:\Users\Cindy Frith\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GMLTSN8Z (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GMLTSN8Z (Temporary Internet Files Folder) 
 
 
 
Registry: 0 
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 01/12/2017 at  9:10:38.06
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#14 cvfrith

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Posted 12 January 2017 - 11:06 AM

To BC Advisor

 

Sophos Virus Removal found no threats.



#15 Broni

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Posted 12 January 2017 - 09:09 PM

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

6. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

7. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

8. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

9. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

10. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

11. Please, let me know, how your computer is doing.


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