I have an isssue that happened power went out with my power strip...I have an ARRIS DG860 modem ...I can't get online with -- either via a wireless connection or Ethernet/wired connection -- I've tried doing a hard and soft reset (reset with the bottom)... still not able to get online...all the lights end up being solid green above the "online" light ...and the "online" light flashes green with no other lights below it coming on. I have been unsuccessful trying to find a manual online that helps with this. I've contacting the ISP Wow! and they said the soonest a technician could come out was a couple days ago. I work from home so I'm losing money every hour thanks in advanced for any helpful response/s.