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Win10 getting stuck shutting down


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#1 KZ88

KZ88

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Posted 10 January 2017 - 09:47 AM

Hello there and thank you for taking the time to read this! I've been having an issue with my laptop and windows 10 when I attempt to shut down or restart my computer. The computer hangs on the shutting down screen and after enabling verbose shutdown via the registry the computer states "Please wait for the SENS" and doesn't change. The laptop indicator LEDs show that the computer is running and my SSD's sound active, but nothing happens. I've tried letting the laptop sit there and see if it'll change anything and it doesn't - eventually ran out of power after a few hours.

 

I've reinstalled windows twice now and the problem is persisting after each install so I'm not sure if it's a driver error, application issue, or hardware problem.

 

I'm kind of a tard at this and the only thing I'm seeing in the event viewer is:

 

"A problem has occurred with one or more user-mode drivers and the hosting process has been terminated.  This may temporarily interrupt your ability to access the devices."

 

The above message occurred last night when shutting down.

 

Here's a list of my installed applications:

ASUS USB Charger Plus (Version 4.1.6)
ATK Package (Version 1.0.0039)
Adobe Creative Cloud (Version 3.9.5.353)
Adobe Photoshop CC 2017 (Version 18.0.1)
Apple Application Support (32-bit) (Version 5.2)
Apple Software Update (Version 2.2.0.150)
Avira Antivirus (Version 15.0.24.146)
Avira Connect (Version 1.2.77.41287)
Avira Connect (Version 1.2.77.41287)
Battle.net
EPSON Scan
Easy Photo Scan (Version 1.00.0009)
Epson Event Manager (Version 3.10.0061)
Epson Software Updater (Version 4.4.4)
Genesys USB Mass Storage Device (Version 4.5.0.6.1001)
Intel Collaborative Processor Performance Control (Version 1.0.0.1018)
Intel(R) Chipset Device Software (Version 10.1.1.9)
Intel(R) Management Engine Components (Version 9.6.0.1038)
Intel(R) Wireless Bluetooth(R) (Version 19.11.1639.0649)
Intel® PROSet/Wireless Software (Version 19.20.3)
Microsoft Visual C++ 2005 Redistributable (Version 8.0.56336)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version 9.0.30729)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (Version 11.0.61030.0)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (Version 11.0.61030.0)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (Version 11.0.61030)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (Version 11.0.61030)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (Version 12.0.30501.0)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (Version 12.0.30501.0)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (Version 12.0.21005)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (Version 12.0.21005)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23918 (Version 14.0.23918.0)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23918 (Version 14.0.23918.0)
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23918 (Version 14.0.23918)
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23918 (Version 14.0.23918)
Microsoft XNA Framework Redistributable 4.0 Refresh (Version 4.0.30901.0)
Mozilla Firefox 50.1.0 (x86 en-US) (Version 50.1.0)
Mozilla Maintenance Service (Version 45.6.0)
Mozilla Thunderbird 45.6.0 (x86 en-US) (Version 45.6.0)
NVIDIA Stereoscopic 3D Driver (Version 7.17.13.7500)
Office 16 Click-to-Run Extensibility Component (Version 16.0.7466.2038)
Office 16 Click-to-Run Localization Component (Version 16.0.7466.2038)
Open Broadcaster Software
Origin (Version 10.3.3.1921)
Overwatch Test
Rainmeter (Version 4.0 r2746)
Realtek Ethernet Controller Driver (Version 10.2.703.2015)
Realtek High Definition Audio Driver (Version 6.0.1.7576)
StartIsBack++ (Version 1.3.4)
Steam (Version 2.10.91.91)
The Sims™ 3 (Version 1.69.43.024017)
The Sims™ 3 Ambitions (Version 1.0.0.0)
The Sims™ 3 Late Night (Version 1.0.0.0)
The Sims™ 3 Master Suite Stuff (Version 1.0.0.0)
The Sims™ 3 Pets (Version 1.0.0.0)
The Sims™ 3 Seasons (Version 1.0.0.0)
The Sims™ 3 Supernatural (Version 1.0.0.0)
The Sims™ 3 World Adventures (Version 1.0.0.0)
The Sims™ 4 (Version 1.25.136.1020)
Thunderbolt(TM) Software (Version 15.2.32.250)
UxStyle (Version 0.2.4.2)

And a list of my drivers:

1394 OHCI Compliant Host Controller                                                        
3ware                                                                                      
Microsoft ACPI Driver                                                                      
ACPI Devices driver                                                                        
Microsoft ACPIEx Driver                                                                    
ACPI Processor Aggregator Driver                                                           
ACPI Power Meter Driver                                                                    
ACPI Wake Alarm Driver                                                                     
ADP80XX                                                                                    
Ancillary Function Driver for Winsock                                                      
Application Compatibility Cache                                                            
ASUS Charger Driver                                                                        
AMD K8 Processor Driver                                                                    
AMD Processor Driver                                                                       
amdsata                                                                                    
amdsbs                                                                                     
amdxata                                                                                    
AppID Driver                                                                               
Smartlocker Filter Driver                                                                  
Adaptec SAS/SATA-II RAID Storport's Miniport Driver                                        
ASMMAP64                                                                                   
RAS Asynchronous Media Driver                                                              
IDE Channel                                                                                
ATKWMIACPI Driver                                                                          
avgntflt                                                                                   
avipbb                                                                                     
avkmgr                                                                                     
avnetflt                                                                                   
avusbflt                                                                                   
QLogic Network Adapter VBD                                                                 
BasicDisplay                                                                               
BasicRender                                                                                
bcmfn Service                                                                              
bcmfn2 Service                                                                             
Beep                                                                                       
Browser Support Driver                                                                     
Bluetooth Audio/Video Remote Control HID                                                   
Bluetooth Enumerator Service                                                               
Bluetooth Hands-Free Audio and Call Control HID Enumerator                                 
Bluetooth Hands-Free Call Control HID                                                      
Bluetooth Low Energy Driver                                                                
Bluetooth Modem Communications Driver                                                      
Bluetooth Device (Personal Area Network)                                                   
Bluetooth Port Driver                                                                      
Bluetooth Radio USB Driver                                                                 
Service for Portable Device Control devices                                                
HID driver for CapImg touch screen                                                         
CD/DVD File System Reader                                                                  
CD-ROM Driver                                                                              
cht4iscsi                                                                                  
Chelsio Virtual Bus Driver                                                                 
Consumer IR Devices                                                                        
Common Log (CLFS)                                                                          
Virtual Registry for Containers                                                            
Microsoft ACPI Control Method Battery Driver                                               
CNG                                                                                        
CNG Hardware Assist algorithm provider                                                     
Composite Bus Enumerator Driver                                                            
Console Driver                                                                             
Desktop Activity Moderator Driver                                                          
DFS Namespace Client Driver                                                                
Disk Driver                                                                                
dmvsc                                                                                      
Microsoft Trusted Audio Drivers                                                            
LDDM Graphics Subsystem                                                                    
QLogic 10 Gigabit Ethernet Adapter VBD                                                     
Enhanced Storage Filter Driver                                                             
Microsoft driver for storage devices supporting IEEE 1667 and TCG protocols                
Microsoft Hardware Error Device Driver                                                     
ELAN Input Device                                                                          
exFAT File System Driver                                                                   
FAT12/16/32 File System Driver                                                             
Floppy Disk Controller Driver                                                              
FileCrypt                                                                                  
File Information FS MiniFilter                                                             
Filetrace                                                                                  
Floppy Disk Driver                                                                         
FltMgr                                                                                     
File System Dependency Minifilter                                                          
BitLocker Drive Encryption Filter Driver                                                   
Microsoft Hyper-V Generation Counter                                                       
Generic USB Function Class                                                                 
Microsoft GPIO Class Extension Driver                                                      
GPU Energy Driver                                                                          
Microsoft 1.1 UAA Function Driver for High Definition Audio Service                        
Microsoft UAA Bus Driver for High Definition Audio                                         
HID UPS Battery Driver                                                                     
Microsoft Bluetooth HID Miniport                                                           
Microsoft I2C HID Miniport Driver                                                          
Common Driver for HID Buttons implemented with interrupts                                  
Microsoft Infrared HID Driver                                                              
ASUS Wireless Radio Control                                                                
Microsoft HID Class Driver                                                                 
HpSAMD                                                                                     
HTTP Service                                                                               
Hypervisor/Virtual Machine Support Driver                                                  
HWiNFO32/64 Kernel Driver                                                                  
Hardware Policy Driver                                                                     
hyperkbd                                                                                   
PS/2 Keyboard and Mouse Port Driver                                                        
Intel Serial IO GPIO Controller Driver                                                     
Intel(R) Serial IO I2C Host Controller                                                     
Intel(R) Serial IO GPIO Driver v2                                                          
Intel(R) Serial IO I2C Driver v2                                                           
Intel(R) Serial IO GPIO Controller Driver                                                  
Intel(R) Serial IO I2C Controller Driver                                                   
iaStorA                                                                                    
Intel(R) SATA RAID Controller Windows                                                      
Intel RAID Controller Windows 7                                                            
Mellanox InfiniBand Bus/AL (Filter Driver)                                                 
Intel(R) Wireless Bluetooth(R)                                                             
Indirect Displays Kernel-Mode Driver                                                       
Service for Realtek HD Audio (WDM)                                                         
IntelHSWPcc                                                                                
intelide                                                                                   
Intel(R) Power Engine Plug-in Driver                                                       
Intel Processor Driver                                                                     
iorate                                                                                     
IP Traffic Filter Driver                                                                   
IPMIDRV                                                                                    
IP Network Address Translator                                                              
irda                                                                                       
IR Bus Enumerator                                                                          
isapnp                                                                                     
iScsiPort Driver                                                                           
Keyboard Class Driver                                                                      
Keyboard HID Driver                                                                        
Keyboard Filter                                                                            
Microsoft Kernel Debug Network Miniport (NDIS 6.20)                                        
KSecDD                                                                                     
KSecPkg                                                                                    
Kernel Streaming Thunks                                                                    
Link-Layer Topology Discovery Mapper I/O Driver                                            
LSI_SAS                                                                                    
LSI_SAS2i                                                                                  
LSI_SAS3i                                                                                  
LSI_SSS                                                                                    
UAC File Virtualization                                                                    
megasas                                                                                    
megasas2i                                                                                  
megasr                                                                                     
Intel(R) Management Engine Interface                                                       
Mellanox ConnectX Bus Enumerator                                                           
Multimedia Class Scheduler                                                                 
Modem                                                                                      
Microsoft Monitor Class Function Driver Service                                            
Mouse Class Driver                                                                         
Mouse HID Driver                                                                           
Mount Point Manager                                                                        
Windows Firewall Authorization Driver                                                      
WebDav Client Redirector Driver                                                            
SMB MiniRedirector Wrapper and Engine                                                      
SMB 1.x MiniRedirector                                                                     
SMB 2.0 MiniRedirector                                                                     
Microsoft MAC Bridge                                                                       
Msfs                                                                                       
Common Driver for Buttons, DockMode and Laptop/Slate Indicator                             
Pass-through HID to KMDF Filter Driver                                                     
Pass-through HID to UMDF Driver                                                            
msisadrv                                                                                   
Microsoft Streaming Service Proxy                                                          
Microsoft Streaming Clock Proxy                                                            
Microsoft Streaming Quality Manager Proxy                                                  
MsRPC                                                                                      
Microsoft System Management BIOS Driver                                                    
Microsoft Streaming Tee/Sink-to-Sink Converter                                             
Microsoft Input Configuration Driver                                                       
Mup                                                                                        
mvumis                                                                                     
NativeWiFi Filter                                                                          
NetworkDirect Service                                                                      
NDIS System Driver                                                                         
Microsoft NDIS Capture                                                                     
Microsoft Network Adapter Multiplexor Protocol                                             
Remote Access NDIS TAPI Driver                                                             
NDIS Usermode I/O Protocol                                                                 
Microsoft Virtual Network Adapter Enumerator                                               
Remote Access NDIS WAN Driver                                                              
Remote Access LEGACY NDIS WAN Driver                                                       
@%SystemRoot%\system32\drivers\todo.sys,-101;NDIS Proxy                                    
Windows Network Data Usage Monitoring Driver                                               
Network Adapter Wdf Class Extension Library                                                
NetBIOS Interface                                                                          
NetBT                                                                                      
___ Intel(R) Wireless Adapter Driver for Windows 8.1 - 64 Bit                              
___ Intel(R) Wireless Adapter Driver for Windows 10 - 64 Bit                               
Npfs                                                                                       
Named pipe service trigger provider                                                        
NSI Proxy Service Driver                                                                   
NTFS                                                                                       
Null                                                                                       
Service for NVIDIA High Definition Audio Driver                                            
nvlddmkm                                                                                   
nvraid                                                                                     
nvstor                                                                                     
Parallel port driver                                                                       
Partition driver                                                                           
PCI Bus Driver                                                                             
pciide                                                                                     
pcmcia                                                                                     
Performance Counters for Windows Driver                                                    
pdc                                                                                        
PEAUTH                                                                                     
percsas2i                                                                                  
percsas3i                                                                                  
WAN Miniport (PPTP)                                                                        
Processor Driver                                                                           
QoS Packet Scheduler                                                                       
QWAVE driver                                                                               
Remote Access Auto Connection Driver                                                       
WAN Miniport (IKEv2)                                                                       
WAN Miniport (L2TP)                                                                        
Remote Access PPPOE Driver                                                                 
WAN Miniport (SSTP)                                                                        
Redirected Buffering Sub System                                                            
Remote Desktop Device Redirector Bus Driver                                                
Remote Desktop Device Redirector Driver                                                    
Remote Desktop Video Miniport Driver                                                       
ReadyBoost                                                                                 
ReFSv1                                                                                     
Bluetooth Device (RFCOMM Protocol TDI)                                                     
Link-Layer Topology Discovery Responder                                                    
Realtek RT640 NT Driver                                                                    
s3cap                                                                                      
SBP-2 Transport/Protocol Bus Driver                                                        
Smart card PnP Class Filter Driver                                                         
Microsoft Storage Class Memory Bus Driver                                                  
Microsoft NVDIMM-N disk driver                                                             
sdbus                                                                                      
SD Storage Port Driver                                                                     
Serial UART Support Library                                                                
Serial UART Support Library                                                                
Serenum Filter Driver                                                                      
Serial port driver                                                                         
Serial Mouse Driver                                                                        
High-Capacity Floppy Disk Drive                                                            
SiSRaid2                                                                                   
SiSRaid4                                                                                   
Storage Spaces Driver                                                                      
Simple Peripheral Bus Support Library                                                      
Server SMB 1.xxx Driver                                                                    
Server SMB 2.xxx Driver                                                                    
srvnet                                                                                     
stexstor                                                                                   
Microsoft Standard SATA AHCI Driver                                                        
Microsoft Hyper-V Storage Accelerator                                                      
Microsoft Standard NVM Express Driver                                                      
Storage QoS Filter Driver                                                                  
Microsoft Universal Flash Storage (UFS) Driver                                             
storvsc                                                                                    
Software Bus Driver                                                                        
Synth3dVsc                                                                                 
TCP/IP Protocol Driver                                                                     
@todo.dll,-100;Microsoft IPv6 Protocol Driver                                              
TCP/IP Registry Compatibility                                                              
NetIO Legacy TDI Support Driver                                                            
Microsoft Remote Desktop Input Driver                                                      
TPM                                                                                        
Remote Desktop USB Hub Class Filter Driver                                                 
Remote Desktop Generic USB Device                                                          
Microsoft Tunnel Miniport Adapter Driver                                                   
USB Attached SCSI (UAS) Driver                                                             
USB Connector Manager KMDF Class Extension                                                 
UCM-TCPCI KMDF Class Extension                                                             
USB Connector Manager UCSI Client                                                          
USB Host Support Library                                                                   
USB Device Emulation Support Library                                                       
udfs                                                                                       
Microsoft UEFI Driver                                                                      
USB Function Class Extension                                                               
USB Chipidea Controller                                                                    
USB Synopsys Controller                                                                    
UMBus Enumerator Driver                                                                    
Microsoft UMPass Driver                                                                    
Chipidea USB Role-Switch Driver                                                            
USB Role-Switch Support Library                                                            
Synopsys USB Role-Switch Driver                                                            
Apple Mobile USB Driver                                                                    
USB Audio Driver (WDM)                                                                     
Microsoft USB Generic Parent Driver                                                        
eHome Infrared Receiver (USBCIR)                                                           
Microsoft USB 2.0 Enhanced Host Controller Miniport Driver                                 
Microsoft USB Standard Hub Driver                                                          
SuperSpeed Hub                                                                             
Microsoft USB Open Host Controller Miniport Driver                                         
Microsoft USB PRINTER Class                                                                
Microsoft USB Serial Driver                                                                
USB Mass Storage Driver                                                                    
Microsoft USB Universal Host Controller Miniport Driver                                    
USB Video Device (WDM)                                                                     
USB xHCI Compliant Host Controller                                                         
uxstyle                                                                                    
Microsoft Virtual Drive Enumerator                                                         
VerifierExt                                                                                
vhdmp                                                                                      
Virtual HID Framework (VHF) Driver                                                         
Virtual Machine Bus                                                                        
VMBusHID                                                                                   
Microsoft Hyper-V Guest Infrastructure Driver                                              
Volume Manager Driver                                                                      
Dynamic Volume Manager                                                                     
Volume Shadow Copy driver                                                                  
Volume driver                                                                              
Microsoft Hyper-V Virtual PCI Bus                                                          
vsmraid                                                                                    
VIA StorX Storage RAID Controller Windows Driver                                           
Virtual Wireless Bus Driver                                                                
Virtual WiFi Filter Driver                                                                 
Virtual WiFi Miniport Service                                                              
Wacom Serial Pen HID Driver                                                                
Remote Access IP ARP Driver                                                                
Remote Access IPv6 ARP Driver                                                              
Windows Container Isolation                                                                
Windows Container Name Virtualization                                                      
Windows Defender Boot Driver                                                               
WD SCSI Pass Thru driver                                                                   
Kernel Mode Driver Frameworks service                                                      
Windows Defender Mini-Filter Driver                                                        
WDI Driver Framework                                                                       
Windows Defender Network Inspection System Driver                                          
Microsoft Windows Filtering Platform                                                       
WIMMount                                                                                   
Windows Trusted Execution Environment Class Extension                                      
Microsoft Windows Trusted Runtime Secure Service                                           
WinMad Service                                                                             
WinUsb Driver                                                                              
WinVerbs Service                                                                           
Microsoft Windows Management Interface for ACPI                                            
Windows Overlay File System Filter Driver                                                  
WPD Upper Class Filter Driver                                                              
Winsock IFS Driver                                                                         
User Mode Driver Frameworks Platform Driver                                                
WUDFRd                                                                                     
WUDFWpdFs                                                                                  
WUDFWpdMtp                                                                                 
Xbox Game Input Protocol Driver                                                            
XINPUT HID Filter Driver                                                                   

Any help or guidance would be greatly appreciated. Thank you!



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#2 usasma

usasma

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Posted 11 January 2017 - 09:06 AM

Please post a link where you found the verbose shutdown option.

 

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 KZ88

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Posted 11 January 2017 - 12:42 PM

Hello there! The verbose shutdown option was referenced at http://www.howtogeek.com/howto/32477/use-verbose-boot-messages-to-troubleshoot-windows-startup-problems/ and I looked it up and seen it here https://support.microsoft.com/en-us/kb/325376

 

For Report #1 it errored out.


 There is a problem with the Environement variables on this system.
 Unable to determine the location of the Documents or Desktop folders.

   Copy and paste the following information to the
   forum where you are receiving assistance:
*********************************************************************

Microsoft Windows [Version 10.0.14393]

  HomeDrive	C:
  HomePath	\Users\BSTN
  Userprofile	C:\Users\BSTN
*********************************************************************

Report #2:

I've attached a copy of the admin.evtx zip to this post.

Attached Files



#4 usasma

usasma

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Posted 12 January 2017 - 05:47 AM

Please try this alternate program::  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

 

If that doesn't work, then do this (manual report generation):

 

Upload Dump Files:
NOTE:  If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder.  Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there.  If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP.  If you find it, zip it up and upload it to a free file hosting service.  Then post the link to it in your topic so that we can download it.

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp.  Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file):  http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the syteminfo.txt file.  If you have difficulties with making this work, please post back.  Then zip up the .txt file and upload/attach the .zip file with your next post.
NOTE:    Will not work with Windows XP

 

From the Admin logfile:

Please uninstall your Razer software/drivers - then download and install a fresh, compatible copy from the manufacturer's website.

Please uninstall Bonjour.  Apple Software Update will nag you to reinstall it.  Only reinstall it if you find that you need it.

Please update your BIOS/UEFI


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 KZ88

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Posted 12 January 2017 - 07:03 AM

Hello there again. I've attached a copy of the report from BSODInspector.

 

I do not have any razer software installed to remove or drivers listed in the device manager.

Bonjour was removed.

My BIOS is 211, which is the latest available from ASUS for this laptop.

Attached Files



#6 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 14 January 2017 - 08:50 AM

Razer errors were seen in the Admin logfile as late as 10 January 2017.

Did you used to have it installed and have removed it?

If so, install a fresh copy and then uninstall it - that should help to remove the Admin log file errors.

 

I have to wonder about your BIOS/UEFI.  There are lot's of errors in the Admin logfile related to the BIOS/UEFI and related functions.
Normally the "fix" is to update the BIOS/UEFI.  Yet, if there's no update available, there's not much that we can do on that front.

 

Only 3 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have 3 hard drive's installed.  I can't find anything that states that this is officially supported by Asus.

Do you have a link for this?  If it's not supported, it may be causing problems with the system (but that's just a guess on my part).

Then I have to wonder if this is related to the BIOS/UEFI and related functions from the first paragraph of this post.

Also found a couple of LiveKernelEvents in the WER section of the MSINFO32 report - again, it makes me wonder......

 

My final question is about the error you received when first trying to generate reports.

Is there something different about the environmental variables in your system?  Have you moved any of the user data folders (Documents, Desktop, Music, Pictures, Video, etc)?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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