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All documents encrypted with Ransomware

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2 replies to this topic

#1 claudiokass


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Posted 10 January 2017 - 08:24 AM

Goodmorning everyone,


somewhere before 30th december 2016 I was infected with a ransomware and all my documents of my laptop become encrypted and unaccesible.

Following days of 2017, I tried pretty much everything: system restore (restore system date available 30th december 2016), tried to find shadow image of documents (earliest date available was 30th december) and used tons of recovery data software without any luck.


I am writing this message and submitting you a malware sample at the following link:



Thank you in advance for your help.



Below the ransom message I got in .txt file:


" Support e-mail: sysgop01@india.com sysgop02@india.com

Your personal files encryption produced on this computer: photos, videos, documents, etc.
Encryption was produced using a unique public key RSA-2048 generated for this computer.

To decrypt files you need to obtain the private key.

The single copy of the private key, which will allow to decrypt the files,
located on a secret server on the Internet; the server will destroy the key after 120 hours.

After that nobody and never will be able to restore files.

To obtain the private key for this computer, you need pay 0.8 Bitcoin (~688 USD)


Your Bitcoin address:


You must send 0.8 Bitcoin to the specified address and report it to e-mail customer support.

In the letter must specify your Bitcoin address to which the payment was made.


The most convenient tool for buying Bitcoins in our opinion is the site:


There you can buy Bitcoins in your country in any way you like, including electronic payment systems,
credit and debit cards, money orders, and others.

Instructions for purchasing Bitcoins on account localbitcoins.com read here:


Video tutorial detailing on buying Bitcoins using the site localbitcoins.com here:

How to withdraw Bitcoins from account localbitcoins.com to our bitcoin wallet:


Also you can use to buy Bitcoins these sites:

https://www.bitstamp.net/ - Big BTC exchanger
https://www.coinbase.com/ - Other big BTC exchanger
https://www.moneypakforbitcoins.us/ - Buy BTC via Green Dot MoneyPak
https://btcdirect.eu/ - Best for Europe
https://coincafe.com/ - Recommended for fast, many payment methods
https://bittylicious.com/ - Good service for Europe and World
https://www.247exchange.com/ - Other exchanger"

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#2 Demonslay335


    Ransomware Hunter

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Posted 10 January 2017 - 09:06 AM

You were hit by the newest variant of PClock, which is not decryptable. You can only restore from backups if you had no luck with ShadowExplorer and Recuva.



logo-25.pngID Ransomware - Identify What Ransomware Encrypted Your Files [Support Topic]

ransomnotecleaner-25.png RansomNoteCleaner - Remove Ransom Notes Left Behind [Support Topic]

cryptosearch-25.pngCryptoSearch - Find Files Encrypted by Ransomware [Support Topic]

If I have helped you and you wish to support my ransomware fighting, you may support me here.

#3 quietman7


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Posted 10 January 2017 - 02:10 PM

There is ongoing discussion in this topic where you can post comments, ask questions and seek further assistance. Other victims have been directed there to share information, experiences and suggestions.When or if a solution is found, that information will be provided in the above support topic and you will receive notification if subscribed to it. In addition, a news article most likely will be posted on the BleepingComputer front page.

Rather than have everyone with individual topics, it would be best (and more manageable for staff) if you posted any more questions, comments or requests for assistance in the above support topic discussion...it includes experiences by experts, a variety of IT consultants, end users and company reps who have been affected by ransomware infections. To avoid unnecessary confusion, this topic is closed.

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