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Windows7 update Problem


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#1 Murad_Alm

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Posted 10 January 2017 - 05:26 AM

Any solutions for windows update in Win7 pro sp1?

it's searching for updates since 2 days!

 

Thanks in advance!



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#2 MoxieMomma

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Posted 10 January 2017 - 05:31 AM

Hi:

 

EDIT: Sorry, I don't click externally hosted links in computer forums, so I don't know your Windows version in the other thread, but is THIS the same computer? :unsure:

 

If not, then....

 

You might want to try the method HERE to get WU client up and running.

 

If this is an existing Win7 install (versus a brand new install), you can skip 3125574 and you should already have IE11.

You just need KB3020369 andKB3172605.

Otherwise that full method *ought* to work, if you follow it exactly.

 

When you get to Step #3, if Windows complains when you try to stop the WU service after setting it to "manual", just reboot (step #4 and very important).

The reboot will stop the service.

You can then proceed with the other steps.

It looks more complicated than it is.

It will only take a few minutes and few reboots.

WU should work normally after that.

 

(Also, see MS's own official KB article on this, even though their bare bones instructions do not always work without the added steps to temporarily kill the WU service.  And this post lists some links to other topics here and at other forums, for more cases where this procedure worked to fix the issue.  Here and Here, too.)

 

Please let us know how it goes, so that we can all learn.

 

Thanks,

MM


Edited by MoxieMomma, 10 January 2017 - 05:34 AM.


#3 MoxieMomma

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Posted 10 January 2017 - 05:40 AM

OOPS!

Sorry, I found your speccy link.

It looks as if it might be the same Win7 box?

 

If so, you might want to sort the other issues first.

You can temporarily set WU to "manual" in services.msc and then change WU settings to "never check for updates - not recommended".

Then REBOOT (important).

That will stop the perpetual "checking for updates" until you get your (hardware?) issues sorted.

 

The tutorial I linked will help you to fix the WU client by installing the offline installers for two important patches (KB3020369 andKB3172605).

That will fix the WU client.

Then you will be able to use WU normally.

 

Let us know how it goes,

 

MM



#4 Murad_Alm

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Posted 10 January 2017 - 06:15 AM

OOPS!

Sorry, I found your speccy link.

It looks as if it might be the same Win7 box?

 

If so, you might want to sort the other issues first.

You can temporarily set WU to "manual" in services.msc and then change WU settings to "never check for updates - not recommended".

Then REBOOT (important).

That will stop the perpetual "checking for updates" until you get your (hardware?) issues sorted.

 

The tutorial I linked will help you to fix the WU client by installing the offline installers for two important patches (KB3020369 andKB3172605).

That will fix the WU client.

Then you will be able to use WU normally.

 

Let us know how it goes,

 

MM

Thanks for your reply!

 

I'll give it a shot and let you know what happens :)

 

Thanks again!



#5 Murad_Alm

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Posted 10 January 2017 - 06:17 AM

OOPS!

Sorry, I found your speccy link.

It looks as if it might be the same Win7 box?

 

If so, you might want to sort the other issues first.

I don't know if i understood that 100% :/

 

what do you mean by Win7 box ?

 

what do you mean exactly please?



#6 xtype

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Posted 10 January 2017 - 11:09 AM

I think MM is talking about your speccy link. from here , https://www.bleepingcomputer.com/forums/t/636712/please-help-ive-tried-everything/

 

If your problem is with the same machine then you are running Windows 7 Pro 64bit (Windows 7 Box) you need to clarify this is the same one..

 

xt..



#7 MoxieMomma

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Posted 10 January 2017 - 11:32 AM

Hi, @Murad_Alm:

 

 

OOPS!

Sorry, I found your speccy link.

It looks as if it might be the same Win7 box?

 

If so, you might want to sort the other issues first.

I don't know if i understood that 100% :/

 

what do you mean by Win7 box ?

 

what do you mean exactly please?

 

 

Yes, a "box" is a computer.  It's pretty common computer "lingo", but I apologize for the confusion.

 

It looks as if you are already working on a more serious performance/stability problem in your other thread >>HERE<<.

It can be confusing, inefficient and sometimes counter-productive to work on two different problems for the same computer at the same time.

 

That is why I suggested that you might first follow your other topic until the problem there has been fixed.

Then you might work on fixing the problem with Windows Updates (WU).

 

Sometimes, WU can make the computer almost unusable by using all the computer's resources when it is stuck "checking for updates".

So, I suggested >>HERE<< how to temporarily turn off the WU service.

That ought to free up the CPU for other computing tasks.

 

When you get the problems in your other forum topic fixed, you can come back here to work on getting WU back up and running, by following the the steps >>HERE<<.

NOTE: The tutorial I described works fine on a stable system.  I do not know if it will work on an unstable system or one with other, major problems.

 

I apologize for the confusion.

 

Please update us with your progress when you have a chance, so that we can all learn.

 

Thanks,

MM



#8 ITdog

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Posted 13 January 2017 - 05:13 PM

Our IT dept called Microsoft for help with this issue.  We paid their service fee.  I am providing this info so you don't have to. 

 

Problem:  Reimaged a system with Windows 7 sp1.  Windows Update never updates, even after 24 hours.

                 New computer from Dell out of a box does not update.

 

Solution:  We created a batch file to Start and Stop services

 

In notepad cut and paste the information below.

Save, then change the extension from .txt to .bat

 

@echo off
net stop bits
net stop trustedinstaller
net stop cryptsvc
net stop wuauserv
echo.
Echo Deleting C:\windows\system32\Catroot2\
rmdir /s /q C:\windows\system32\Catroot2\
echo.
Echo Deleting c:\windows\softwaredistribution\
rmdir /s /q c:\windows\softwaredistribution\
echo.
net start bits
net start trustedinstaller
net start cryptsvc
net start wuauserv
echo.
pause

 

 

Find the following KB articles and save them to your computer and run them in order:

https://support.microsoft.com/en-us/kb/949104    

https://support.microsoft.com/en-in/kb/3102810 

https://support.microsoft.com/en-us/kb/3020369

https://support.microsoft.com/en-us/kb/3135445

https://support.microsoft.com/en-us/kb/3138612 

https://support.microsoft.com/en-us/kb/3172605

https://support.microsoft.com/en-us/kb/3179573

https://support.microsoft.com/en-us/kb/3177467

 

After you start installing, one of the KB downloads fails to open within 10 seconds.  Run the Script again,

and run the KB that just failed.  You should be able to continue.

 

After you are done, reboot once.  Run Windows Update and within 10-15 min it will find the necessary updates.

This solution was created on Nov. 2016.  It has worked on 10 or more corporate laptops or desktops.

 



#9 MoxieMomma

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Posted 13 January 2017 - 06:45 PM

Hello and welcome:

Yes, it was a big problem for Windows 7 users for several months.
Your solution does appear to be much more complicated than the one I posted and than the one on the MS site (KB3200747).
And it seems to involve installing some additional offline patches that may not be strictly needed.
But perhaps it works just as well.

Thank you for taking the time to let us know.

Cheers,

MM




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