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Windows 10 laptop keeps restarting without any warning or for any reason


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#1 jlpelham

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Posted 09 January 2017 - 07:08 PM

I run my Dell e4300 75% of the time from a docking station in New York.  When I fly to Los Angeles for business, I'm here for normally a week at a time and work from the laptop without docking it.  The last trip I was here in December, I had this problem where the computer would just restart without any warning or any blue screens or anything.  It would come right back on and sometimes stays on for 10-30 minutes and then restarts again.  Sometimes it gets into nasty cycles turning on for 30-60 seconds and then restarting again.  It is torture.  I can't get ANYTHING done.  I've tried changing power adapters, running without the battery, even changing wall outlets.  Nothing makes it better.  I went into config and disabled all programs at start up and the first time I did that in December, the problem disappeared.  But my computer was still in that disabled configuration when I arrived this time and the problem is back, in full force.

 

Anybody have any ideas?

 

THANKS!



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#2 opera

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Posted 10 January 2017 - 01:33 AM

May well be worth looking in the Windows Event Viewer and clicking on Administrative Events on the left hand side. This will then have a little think and then show you any errors or warnings. You can double click on each one to see what it says about it.

 

See if any are around the time you get a restart.

 

Don't panic if there are lots !!!



#3 jlpelham

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Posted 10 January 2017 - 06:14 PM

Thanks for the reply.  I'm not sure what I'm supposed to do with your info.  There are 5K plus events.  And there are a ton of them in the last 2 days, since this problem has been occurring.  Some are listed as "critical."  I see some about power issues, but I think that is a red herring.  Any suggestions?



#4 opera

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Posted 11 January 2017 - 01:22 AM

What is the Event ID number listed for the critical events ?

 

What info does it show when you double click on one of the events?

 

Why do you think it's a red herring?

 

More info please if you can.

 

(it may be something as simple as too much fluff build up inside of the machine over heating it and so it shuts itself of. On the other hand it may be something more serious)



#5 jlpelham

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Posted 11 January 2017 - 01:20 PM

Here are some details of this mornings events:

Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          1/11/2017 1:00:47 PM
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (70368744177664),(2)
User:          SYSTEM
Computer:      Jonathan-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>4</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2017-01-11T18:00:47.800888200Z" />
    <EventRecordID>14374</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Jonathan-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">0</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">0</Data>
    <Data Name="CsEntryScenarioInstanceId">0</Data>
  </EventData>
</Event>


#6 jlpelham

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Posted 11 January 2017 - 01:24 PM

Here is a list of events where I've had this Kerniel-power issue;

 

There is a pattern here.  It is happening when I am in Los Angeles and running without my docking station,  I'm wondering if this is a bad power supply?   I have two, but maybe that's the problem.  They're cheap/Chinese Dell knock-offs.  Of course, the Dell versions are made in China too.

 

Critical 1/11/2017 1:00:47 PM Kernel-Power 41 (63)
Critical 1/11/2017 5:17:59 AM Kernel-Power 41 (63)
Critical 1/11/2017 2:49:08 AM Kernel-Power 41 (63)
Critical 1/10/2017 5:13:58 PM Kernel-Power 41 (63)
Critical 1/10/2017 1:34:07 PM Kernel-Power 41 (63)
Critical 1/10/2017 1:30:11 PM Kernel-Power 41 (63)
Critical 1/10/2017 1:26:30 PM Kernel-Power 41 (63)
Critical 1/10/2017 2:58:45 AM Kernel-Power 41 (63)
Critical 1/10/2017 2:26:06 AM Kernel-Power 41 (63)
Critical 1/10/2017 2:21:33 AM Kernel-Power 41 (63)
Critical 1/10/2017 2:18:11 AM Kernel-Power 41 (63)
Critical 1/10/2017 2:14:17 AM Kernel-Power 41 (63)
Critical 1/10/2017 1:55:28 AM Kernel-Power 41 (63)
Critical 1/10/2017 12:36:59 AM Kernel-Power 41 (63)
Critical 1/10/2017 12:06:11 AM Kernel-Power 41 (63)
Critical 1/9/2017 11:47:34 PM Kernel-Power 41 (63)
Critical 1/9/2017 11:29:24 PM Kernel-Power 41 (63)
Critical 1/9/2017 10:34:52 PM Kernel-Power 41 (63)
Critical 1/9/2017 10:24:32 PM Kernel-Power 41 (63)
Critical 1/9/2017 10:21:23 PM Kernel-Power 41 (63)
Critical 1/9/2017 10:19:32 PM Kernel-Power 41 (63)
Critical 1/9/2017 10:15:12 PM Kernel-Power 41 (63)
Critical 1/9/2017 10:11:41 PM Kernel-Power 41 (63)
Critical 1/9/2017 10:04:52 PM Kernel-Power 41 (63)
Critical 1/9/2017 10:03:11 PM Kernel-Power 41 (63)
Critical 1/9/2017 9:45:30 PM Kernel-Power 41 (63)
Critical 1/9/2017 9:42:13 PM Kernel-Power 41 (63)
Critical 1/9/2017 7:42:58 PM Kernel-Power 41 (63)
Critical 1/9/2017 7:38:32 PM Kernel-Power 41 (63)
Critical 1/9/2017 7:34:52 PM Kernel-Power 41 (63)
Critical 1/9/2017 7:30:53 PM Kernel-Power 41 (63)
Critical 1/9/2017 7:25:57 PM Kernel-Power 41 (63)
Critical 1/9/2017 6:52:48 PM Kernel-Power 41 (63)
Critical 1/9/2017 6:37:13 PM Kernel-Power 41 (63)
Critical 1/9/2017 5:37:31 PM Kernel-Power 41 (63)
Critical 1/9/2017 5:15:11 PM Kernel-Power 41 (63)
Critical 1/9/2017 5:08:25 PM Kernel-Power 41 (63)
Critical 1/9/2017 5:01:32 PM Kernel-Power 41 (63)
Critical 1/9/2017 4:57:48 PM Kernel-Power 41 (63)
Critical 1/9/2017 4:56:35 PM Kernel-Power 41 (63)
Critical 1/9/2017 4:50:08 PM Kernel-Power 41 (63)
Critical 1/9/2017 4:28:01 PM Kernel-Power 41 (63)
Critical 1/9/2017 2:45:30 PM Kernel-Power 41 (63)
Critical 1/9/2017 2:30:52 PM Kernel-Power 41 (63)
Critical 1/9/2017 2:27:22 PM Kernel-Power 41 (63)
Critical 1/9/2017 2:19:05 PM Kernel-Power 41 (63)
Critical 1/9/2017 2:01:47 PM Kernel-Power 41 (63)
Critical 1/9/2017 1:55:18 PM Kernel-Power 41 (63)
Critical 1/8/2017 11:20:36 AM Kernel-Power 41 (63)
Critical 12/19/2016 3:49:54 PM Kernel-Power 41 (63)
Critical 12/19/2016 3:47:15 PM Kernel-Power 41 (63)
Critical 12/15/2016 8:52:46 AM Kernel-Power 41 (63)
Critical 12/12/2016 6:59:44 PM Kernel-Power 41 (63)
Critical 12/12/2016 6:52:32 PM Kernel-Power 41 (63)
Critical 12/12/2016 6:50:25 PM Kernel-Power 41 (63)
Critical 12/12/2016 6:46:34 PM Kernel-Power 41 (63)
Critical 12/12/2016 6:42:53 PM Kernel-Power 41 (63)
Critical 12/12/2016 6:33:11 PM Kernel-Power 41 (63)
Critical 12/12/2016 6:22:03 PM Kernel-Power 41 (63)
Critical 12/12/2016 6:05:20 PM Kernel-Power 41 (63)
Critical 12/12/2016 5:31:49 PM Kernel-Power 41 (63)
Critical 12/12/2016 4:45:03 PM Kernel-Power 41 (63)
Critical 12/12/2016 4:15:35 PM Kernel-Power 41 (63)
Critical 12/12/2016 3:43:17 PM Kernel-Power 41 (63)
Critical 12/10/2016 1:19:45 AM Kernel-Power 41 (63)
Critical 12/9/2016 1:13:14 AM Kernel-Power 41 (63)
Critical 12/7/2016 7:51:30 PM Kernel-Power 41 (63)
Critical 12/7/2016 4:41:27 PM Kernel-Power 41 (63)
Critical 12/7/2016 3:58:04 PM Kernel-Power 41 (63)
Critical 12/5/2016 10:35:45 AM Kernel-Power 41 (63)
Critical 12/5/2016 10:30:55 AM Kernel-Power 41 (63)
Critical 12/5/2016 1:08:28 AM Kernel-Power 41 (63)
Critical 12/4/2016 11:12:25 PM Kernel-Power 41 (63)
Critical 11/13/2016 11:52:39 PM Kernel-Power 41 (63)
Critical 11/13/2016 10:24:13 PM Kernel-Power 41 (63)
Critical 11/13/2016 8:33:33 PM Kernel-Power 41 (63)
Critical 11/13/2016 8:03:44 PM Kernel-Power 41 (63)
Critical 11/13/2016 7:59:50 PM Kernel-Power 41 (63)
Critical 10/7/2016 12:02:15 PM Kernel-Power 41 (63)


#7 opera

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Posted 12 January 2017 - 01:23 AM

You seem to be on the way to troubleshooting your problem :)

 

Keep it up and let us know how it goes.

 

Some more info here

 

http://www.tomshardware.co.uk/faq/id-3128570/fix-windows-error-event-kernel-power.html






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