Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

I am trying to extend my desktop to a second monitor.


  • Please log in to reply
9 replies to this topic

#1 XARZU

XARZU

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Local time:01:38 PM

Posted 09 January 2017 - 06:31 PM

I am trying to extend my desktop to a second monitor.
It was working and suddenly it stopped.
Yes, I know how it is supposed to work with the display settings, but I can not get the operating system to recognize the existence of two monitors. Let me first explain some details because my situation is not like the others. First of all, it was working and suddenly it stopped. Also, according to the Windows 10 OS, my drivers are all updated.
I am also able to reboot and have the system work with either monitor and looked into either port on the video card.
Please advise.
The problem seems to be that the drive for the monitors does not work:
_devoceamager_zpszfy5koow.png
I first tried uninstalling the associated software for the driver from the Control Panel:
_n_zpsxc8m5nst.png
Armed with this information, I downloaded a software from NVIDIA that promised to update the drivers.  Then I uninstalled the software and tried to use the NVIDIA tool to install a new driver.  Then I was prompted to reboot (sometimes several times).  But nothing seemed to work.  I would open up the Device Manager and there was always this yellow yeld warning icon next to the Display adapter for NVIDIA GeForce 8800 GTS.
So, I am stuck.  Please advise.
Here is the details of my system.
From the CMD set command:
PROCESSOR_ARCHITECTURE=AMD64
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 60 Stepping 3, GenuineIntel
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=3c03
Basic information:
Windows edition
Windows 10 Pro
System
Processor: Intel® Core™ I=i5-4690K CPU @ 3.50GHz 3.50 GHz
Installed memory(RAM): 16.0 GB
System type: 64-bit Operating System, x64 bsed processor
Motherboard:
For the mother board, I typed from the command line:
wmic baseboard get product,Manufacturer,version,serialnumber
Manufacturer Product SerialNumber Version
MSI Z87M GAMING (MS-7866) To be filled by O.E.M. 1.0
From Pinform Speccy we have this information:
Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i5 4690K @ 3.50GHz 58 °C
Haswell 22nm Technology
RAM
16.0GB Dual-Channel DDR3 @ 933MHz (10-11-10-30)
Motherboard
MSI Z87M GAMING (MS-7866) (SOCKET 0) 31 °C
Graphics
Generic Non-PnP Monitor (1600x1200@64Hz)
NVIDIA GeForce 8800 GTS (NVIDIA)
Storage
238GB Crucial_CT256MX100SSD1 (SSD) 23 °C
698GB Seagate ST3750640AS (SATA) 23 °C
698GB Western Digital WDC WD7501AALS-00J7B0 (SATA) 29 °C
3GB JetFlash Transcend 4GB USB Device (USB)
Optical Drives
ASUS DRW-2014L1T
Audio
Realtek High Definition Audio
RAM
Memory slots
Total memory slots 4
Used memory slots 2
Free memory slots 2
Memory
Type DDR3
Size 16384 MBytes
Channels # Dual
DRAM Frequency 933.5 MHz
CAS# Latency (CL) 10 clocks
RAS# to CAS# Delay (tRCD) 11 clocks
RAS# Precharge (tRP) 10 clocks
Cycle Time (tRAS) 30 clocks
Command Rate (CR) 1T
Physical Memory
Memory Usage 51 %
Total Physical 16 GB
Available Physical 7.81 GB
Total Virtual 18 GB
Available Virtual 8.82 GB
SPD
Number Of SPD Modules 2
Slot #1
Slot #2
Graphics
Monitor
Name Generic Non-PnP Monitor on Microsoft Basic Display Driver
Current Resolution 1600x1200 pixels
Work Resolution 1600x1160 pixels
State Enabled, Primary
Monitor Width 1600
Monitor Height 1200
Monitor BPP 32 bits per pixel
Monitor Frequency 64 Hz
Device \\.\DISPLAY1\Monitor0
NVIDIA GeForce 8800 GTS
Manufacturer NVIDIA
Model GeForce 8800 GTS
GPU G80
Device ID 10DE-0193
Revision A3
Subvendor NVIDIA (10DE)
Series GeForce 8
Current Performance Level Level 0
Technology 90 nm
Die Size 484 mm²
Transistors 681 M
Release Date 2006
DirectX Support 10.0
DirectX Shader Model 4.0
OpenGL Support 3.0
Driver version 21.21.13.4201
ROPs 20
Shaders 96 unified
Memory Type GDDR3
Bus Width 64x5 (320 bit)
Anti Aliasing Modes -?-
Filtering Modes Bilinear, Trilinear, 2x Anisotropic, 4x Anisotropic, 8x Anisotropic, 16x Anisotropic
Noise Level Moderate
Max Power Draw 147 Watts
Count of performance levels : 1
Level 1 - "Perf Level 0"
Monitors:
20170103_101549_zpscnsud1aw.jpg
20170103_100454_030_zpsppvvjvmt.jpg
===================
I have done all the things you might expect I should do.  Yes, I went out and bought Endust at Target, opened the case, and gave it a good dusting.
So, yes, I pulled out the card and put it back.  This was part of the dusting effort.
The first thing I did was swap out the monitors.  I concluded that either monitor will work in either of the two ports on the graphics card, but only one will work at a time for some reason.

And, yes, I did a system restore.  Actaully, to be precise, I did a system recovery since my OS said that it was more than 10 days since I did a system recovery (or some such excuse).
No, I have not tried a system restore.  I guess that is the next ting for me to try.
This is the information I got after a system reset
001_zpsce74g5ye.png
So, it seemed to be saying that all I needed to do is reboot my system.
After a reboot, this is what my Device Manager looked like:
002%20after%20the%20reboot_zpsaa4cikfd.p
So I decided to follow the instructions on the NVIDA web site:
003%20decide%20not%20to%20waste%20my%20t
Here are the versions of the drivers I removed from my system
004%20the%20version%20I%20remove_zpsludb
This the actual name of the installer for the driver
034%20recommended_zpsn6ozi7tp.png
After the install process, this is the list of components that the installer finally installed on my system
041%20what%20I%20installed_zpsjjmzruug.p
But it still does not work.  My system still cannot recognize the other monitor.  Please advise.  It worked before and stopped suddenly and I am not sure what to do next.


BC AdBot (Login to Remove)

 


#2 JohnC_21

JohnC_21

  • Members
  • 24,418 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:38 PM

Posted 09 January 2017 - 06:53 PM

Click an empty spot on the desktop. Select Nvidia Control Panel. Click on it and try setting up Multiple Monitors. It should be under the Display section in the left pane.

 

http://nvidia.custhelp.com/app/answers/detail/a_id/3148/~/how-to-set-up-multiple-monitors

 

 



#3 Kilroy

Kilroy

  • BC Advisor
  • 3,442 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Launderdale, MN
  • Local time:12:38 PM

Posted 10 January 2017 - 05:14 PM

How about a picture of the back of your machine?  I'm guessing that you're trying to use the on board video and the video out from the nVidia card, odds are you'll never get it to work as the on board video is disabled when another video card is added.  If the nVidia card has multiple video outs you may be able to drive both monitors from the nVidia card.



#4 XARZU

XARZU
  • Topic Starter

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Local time:01:38 PM

Posted 11 January 2017 - 03:27 AM

Click an empty spot on the desktop. Select Nvidia Control Panel. Click on it and try setting up Multiple Monitors. It should be under the Display section in the left pane.

 

http://nvidia.custhelp.com/app/answers/detail/a_id/3148/~/how-to-set-up-multiple-monitors

 

 

 

The "Nvidia Control Panel" does not come up when I select to run it.  It might be because the Device Manager shows that my adapter has an error.  This is precisely what I have been trying to fix.  Capture_zpsrxuxqytv.jpg

 

The little yellow icon means there is a warning.  There is an error with the display adapter that I am trying to fix.

 

Before I go into what I tried and what failed, let me ask you this.  Is there a difference between the Display Drivers that I see in the Control Panel as software and the Display Adapter that is displayed in the Devise Manager.  One seems to be software and the other seems to be firmware.  It is the listing in the Device Manager that has the little yellow warning icon.  I think this is what I need to have replaced, not the display drivers.
I unplugged my system from the internet because it seemed there were updates being downloaded while I was testing drivers.  Then I first tried installing display drivers after I uninstalled the adapter from the device manager.  This threw an error with each install.  So I let my system install the "NVIDIA Gforce 8800 GTS" and then I used the NVIDIA web site,  http://www.nvidia.com/Download/Find.aspx?lang=en-us
 tell me what drivers I should pick for a WIndows 10 64 bit OS with this adapter.  I got several.  Each one I tried installed perfectly.  But none of them fixed the problem where the system did not recognize the second monitor.  I tried these:
341.74
341.81
341.92
341.95
341.96
341.98
342.00
342.01


#5 XARZU

XARZU
  • Topic Starter

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Local time:01:38 PM

Posted 11 January 2017 - 03:29 AM

How about a picture of the back of your machine?  I'm guessing that you're trying to use the on board video and the video out from the nVidia card, odds are you'll never get it to work as the on board video is disabled when another video card is added.  If the nVidia card has multiple video outs you may be able to drive both monitors from the nVidia card.

 

You are guessing wrong.  There is no on board video on the mother board.  Both video slots are on the card.  Both slots work individually if I use just one monitor and both monitors work but just one at a time.



#6 JohnC_21

JohnC_21

  • Members
  • 24,418 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:38 PM

Posted 11 January 2017 - 08:50 AM

The only difference between what is shown in Device Manager and Control Panel is the extra bundled software such as the Nvidia Control Panel. That error could be caused by a hardware or software problem.

 

Cause of the Code 43 Error
A Code 43 error is generated when Device Manager stops a hardware device because the hardware reported to Windows that it's having some kind of unspecified problem.
 
This extremely generic message could mean there's a true hardware issue or it could simply mean that there's a driver problem that Windows isn't seeing as such but that the hardware is being affected by.

 

https://www.lifewire.com/43-errors-explained-2619238

 

I would power down the computer and reseat the card. 

I would then uninstall all software and use this tool to clean any leftover Nvidia display driver files. Run it in SafeMode.

 

Finally install the 342.01 driver. See if you can access the Nvidia Control Panel. If not then do a clean boot and see if you still have an error in Device Manager and if Nvidia Control Panel opens.

 

 



#7 XARZU

XARZU
  • Topic Starter

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Local time:01:38 PM

Posted 13 January 2017 - 02:47 AM

This did not work and it seems I have been doing a clean boot.   I can not help but wonder if it is time to get a new video card.



#8 JohnC_21

JohnC_21

  • Members
  • 24,418 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:38 PM

Posted 13 January 2017 - 08:55 AM

Can you install the Nvidia card into a different computer to test it? 

 

Make sure you are running the latest .NET

 

This Nvidia thread may help.

 

https://forums.geforce.com/default/topic/782241/nvidia-control-panel-won-t-open/



#9 Kilroy

Kilroy

  • BC Advisor
  • 3,442 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Launderdale, MN
  • Local time:12:38 PM

Posted 16 January 2017 - 02:27 PM

Can you do it by using Windows+P?



#10 XARZU

XARZU
  • Topic Starter

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Local time:01:38 PM

Posted 08 February 2017 - 12:17 PM

I have given up and decided to go buy a new graphics card.  Even if there is a software solution or update conflict, the bad voodoo this has brought has lead me to throw in the towel and start over.  I will be making a new discussion thread for I have run into problems with the new graphics card.  What fun.
 






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users