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NvStreamUserAgent.exe error after power outage.


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#1 sew333

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Posted 07 January 2017 - 04:46 AM

Last time in my house was power outage , and after next boot i had this error in event viewer:

Faulting application name: NvStreamUserAgent.exe, version: 7.1.2071.1338, time stamp: 0x5726e1d3 Faulting module name: ntdll.dll, version: 10.0.10586.306, time stamp: 0x571af2eb Exception code: 0xc0000005 Fault offset: 0x000000000002e909 Faulting process ID: 0x2eb8 Faulting application start time: 0x01d1ab42563e84e5 Faulting application path: C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamUserAgent.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report ID: 60f4acee-7366-4535-b87a-6870b161075a Faulting package full name: Faulting package-relative application ID:





I seen this error only after power outage, after booting pc in event viewer. Never more.

But. I have found some topic when pc crash and op of topic , said about nvuseragenterror too. Link:

http://forum.worldofwarships.com/index.php?/topic/93228-computer-crash-since-05101/


".the computer completely shuts down and re-boots..." 
*

"I run an I-7 3770K on an Intel MoBo. 16GM RAM, Samsung Pro 512 SSD about 1/2 full, and an Invidia GTX 560ti with latest drivers.
The error recorded is: 


"Description Faulting Application Path: C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamUserAgent.exe Problem signature Problem Event Name: APPCRASH Application Name: NvStreamUserAgent.exe Application Version: 7.1.2084.9592 Application Timestamp: 57605c64 Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.23455 Fault Module Timestamp: 573a54b7 Exception Code: c0000005 Exception Offset: 000000000004d7f6 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: c148 Additional Information 2: c148689fe8ae907a16bb390e0ea5ab37 Additional Information 3: c07d Additional Information 4: c07dadcb60cb1bcece589760cb6a000e""




He's computer crashed due to hardware fault, and he get the same nvuseragenterror.exe in event logs. 

My computer restarted due to power outage and i get the same error .

Can you explain me this?
 
 


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#2 hamluis

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Posted 07 January 2017 - 07:21 AM

Power outages can cause file corruption routinely.

 

First thing I would do is run the chkdsk /r command.

 

Chkdsk Command, Windows 7, Aura - http://www.bleepingcomputer.com/forums/t/582646/cyclic-redundancy-error/?p=3759189

 

Then...I would run the sfc /scannow command.

 

Run sfc scannow command prompt, Aura - http://www.bleepingcomputer.com/forums/t/579699/missing-uxthemedll-file/?p=3736491

 

Then I would uninstall the nVidia drivers...reinstall same...and reboot.

 

The stated file seems to be a problem for Win 10 users.  You did not indicate what version of Windows you are running, so I won't consider that for now.

 

Louis



#3 sew333

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Posted 07 January 2017 - 09:08 AM

Link:

http://forum.worldofwarships.com/index.php?/topic/93228-computer-crash-since-05101/

 

He's computer crashed due to hardware fault, and he get the same nvuseragenterror.exe in event logs. 

 

My computer restarted due to power outage and i get the same error .

Can you explain me this? 

And yes i have Windows 10 AU



#4 hamluis

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Posted 07 January 2017 - 12:26 PM

There are only a few Windows error messages possible...when compared to number of complex system situations that result in a given error message.

 

You cannot assume that you and someone else have the same problem...just because the same error message has been reflected, at one time.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#5 sew333

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Posted 08 January 2017 - 07:20 AM

so nvstreamuseragent.exe error ntdll after power outage was expected?



#6 hamluis

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Posted 08 January 2017 - 12:23 PM

If you decide to post the data which I requested above...we might shed some light on what's going on with your system.

 

Did I say that anything was "expected"?

 

There's a difference between "expected" and "routine", with routine meaning not out of the ordinary.  If it rains tomorrow, that's a routine weather event...but that is not the same as saying the we "expect" rain tomorrow.

 

Louis


Edited by hamluis, 08 January 2017 - 12:30 PM.





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