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Can't access laptop cannot sign in to Microsoft account


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6 replies to this topic

#1 Katecas

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Posted 06 January 2017 - 01:58 PM

Hi,
Please forgive me if I waffle on as I am new to this.
Here goes.....

I bought my young daughter a new laptop for Xmas and set it up for her. All was fine until she came to me saying she cant logon all of a sudden. She had tried to setup a Microsoft acct and had entered an email address that actually isn't even valid. IT doesn't exist!!
I'm amazed that it even let her get that far without it being a valid email??!!
Anyway, now she cannot remember the info she put in and I've been round and round the houses trying to rectify this.
I have filled in a form and it asks for passwords we think she used, a different recovery email (I used mine). Now, once I've done all that it mails me saying it's not enough correct info and the only alternative is to fail in another form, I click the link to the 'other' form and it's EXACTLY the same one over n over.

Please somebody help me and let me know of a way to resolve this. She had this on Xmas day and has only been able to use it twice.
It's on Windows 10 also.

Thanks in advance
Kate

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#2 MoxieMomma

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Posted 06 January 2017 - 02:12 PM

Hello and welcome:

 

Bummer -- I'm sure you both must be frustrated.

Win10 does have a bit of a learning curve.

 

Disclaimer: I only use a local account on my Win10 box and I do not have a VM.  So, I cannot test this.

 

But perhaps this might work:

 

How to reset your password after you're locked out of your Windows 10 account

 

It was published in May, a few months before the Anniversary Update (v.1607), but I do not think that will matter.

 

Please let us know how it goes, so that we can all learn.

 

Thanks,

MM

 

{Edit: Typo}


Edited by MoxieMomma, 06 January 2017 - 02:13 PM.


#3 Katecas

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Posted 06 January 2017 - 02:29 PM

Hi Moxie

Thanks for reply, that's exactly what I've been through over n over.
It's not the password that's the issue here.
The problem is that my daughter entered an email address that doesn't even exist. So we have no way of accessing anything to reset a password

#4 saw101

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Posted 06 January 2017 - 10:08 PM

Do you have a MS Win 10 install disc for your version?

 

If YES then....

 

https://4sysops.com/archives/reset-a-windows-10-password/

 

If NO then.....

 

http://www.howtogeek.com/186775/how-to-download-windows-7-8-and-8.1-installation-media-legally/

 

A couple months ago an individual I know found their self in pretty much the same situation as you. Microsoft was typically unhelpful.

 

As I already had a Win 10 disc handy, I followed the instructions in the first link above, with success.

 

If you don't have a Win 10 disc follow the directions in the 2nd link. The article will provide a link to the Windows Media Creation Tool.

Direct access here: https://www.microsoft.com/en-us/software-download/windows10

 

You'll need to burn the downloaded Win 10 ISO to a disc, and then return to the first link.


I never make the same mistake twice....I always make it 5 or 6 times just to be sure!


#5 saw101

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Posted 07 January 2017 - 12:49 AM

She had tried to setup a Microsoft acct and had entered an email address that actually isn't even valid. IT doesn't exist!!
 
I have filled in a form and it asks for passwords we think she used, a different recovery email (I used mine). Now, once I've done all that it mails me saying it's not enough correct info and the only alternative is to fail in another form, I click the link to the 'other' form and it's EXACTLY the same one over n over.

 
Guess she could play the Microsoft Circle Game again. Sure it will come to same result as before.

 

 

Mod Edit

 

Edited to remove reference to deleted spam

NickAu


Edited by NickAu, 07 January 2017 - 02:53 AM.
Mod Edit

I never make the same mistake twice....I always make it 5 or 6 times just to be sure!


#6 Katecas

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Posted 07 January 2017 - 07:13 AM

Thanks to everybody who kindly replied trying to help.
Thankfully I have sorted it. I simply had to reset to factory settings and bingo!!

Thanks again.

#7 saw101

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Posted 07 January 2017 - 01:44 PM

Happy to hear it's resolved. Good job.


I never make the same mistake twice....I always make it 5 or 6 times just to be sure!





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