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Onedrive has stopped working...


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#1 six-h

six-h

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Posted 05 January 2017 - 07:26 PM

Lordy! am I having a really bad day!!

 

First the (I suspect) "easy one":

Just noticed that screenshots are no longer being saved to onedrive.

Attempted to open it and received the message "Onedrive has stopped working, windows will try and find a solution and let you know" ...or words to that effect, however "Windows" never comes back on the subject!

I have searched "This PC" for "onedrive" and the results show a "Non-critical WER report" and an "AppCrash WER report"

Apparently I'm not allowed to upload this type of file, so I've copied and pasted the two most recent shown above.

 

First the "Non Critical" one:-

Version=1
EventType=SkyDriveClientError
EventTime=131281341279354424
Consent=1
UploadTime=131281341282025714
ReportIdentifier=6e3f356e-d3a2-11e6-ba26-00c2c6c875cf
WOW64=1
AppSessionGuid=00003fac-0001-000c-b58c-5c2baf67d201
TargetAppId=W:0000da39a3ee5e6b4b0d3255bfef95601890afd80709!0000da39a3ee5e6b4b0d3255bfef95601890afd80709!OneDriveSetup.exe
TargetAppVer=2016//04//06:03:07:32!88604b!OneDriveSetup.exe
BootId=4294967295
Response.BucketId=62c60a5ba3c686dc326dc6a7c52da2c2
Response.BucketTable=5
Response.LegacyBucketId=125987989486
Response.type=4
Sig[0].Name=AppName
Sig[0].Value=OneDriveSetup.exe
Sig[1].Name=AppVer
Sig[1].Value=17.3.6381.0405
Sig[2].Name=ModName
Sig[2].Value=OneDriveSetup.exe
Sig[3].Name=ModVer
Sig[3].Value=17.3.6381.0405
Sig[4].Name=ErrorCode
Sig[4].Value=0x80040692
Sig[5].Name=ErrorCategory
Sig[5].Value=Installer
Sig[6].Name=ErrorFile
Sig[6].Value=application.cpp
Sig[7].Name=ErrorLine
Sig[7].Value=151
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.14393.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=OneDrive Client Error
ConsentKey=SkyDriveClientError
AppName=OneDriveSetup.exe
AppPath=C:\Windows\SysWOW64\OneDriveSetup.exe
ApplicationIdentity=00000000000000000000000000000000
MetadataHash=-803496804

 

----------------------------------------------------------------------------------

 

next the one listed as "AppCrash WER report":-

 

Version=1
EventType=APPCRASH
EventTime=131281337560157918
ReportType=2
Consent=1
UploadTime=131281337560997002
ReportIdentifier=908e5430-d3a1-11e6-ba26-00c2c6c875cf
IntegratorReportIdentifier=ea96f296-a4be-43f7-b2fd-03dfe6552487
WOW64=1
NsAppName=OneDrive.exe
AppSessionGuid=000011b0-0001-000c-378d-7550ae67d201
TargetAppId=W:0000da39a3ee5e6b4b0d3255bfef95601890afd80709!0000da39a3ee5e6b4b0d3255bfef95601890afd80709!OneDrive.exe
TargetAppVer=2016//12//08:08:29:25!17d11b!OneDrive.exe
BootId=4294967295
Response.BucketId=dd2339a2a68cba1ae53b847cb36a1959
Response.BucketTable=1
Response.LegacyBucketId=108613559288
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=OneDrive.exe
Sig[1].Name=Application Version
Sig[1].Value=17.3.6720.1207
Sig[2].Name=Application Timestamp
Sig[2].Value=584919e5
Sig[3].Name=Fault Module Name
Sig[3].Value=MSVCR120.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=12.0.21005.1
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=524f7ce6
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0000f4a4
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.14393.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=2beb
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=2beba6fb4680d73a8c78ca7c24ccdb46
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=1055
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=10551cc64bcfba7d2297b81a9c0092f2
UI[2]=C:\Users\Geoff\AppData\Local\Microsoft\OneDrive\OneDrive.exe
UI[3]=Microsoft OneDrive has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Users\Geoff\AppData\Local\Microsoft\OneDrive\OneDrive.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[5]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[6]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[7]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[8]=C:\WINDOWS\System32\combase.dll
LoadedModule[9]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[10]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[11]=C:\WINDOWS\System32\SspiCli.dll
LoadedModule[12]=C:\WINDOWS\System32\CRYPTBASE.dll
LoadedModule[13]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[14]=C:\WINDOWS\System32\sechost.dll
LoadedModule[15]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[16]=C:\WINDOWS\System32\advapi32.dll
LoadedModule[17]=C:\WINDOWS\System32\shlwapi.dll
LoadedModule[18]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[19]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[20]=C:\WINDOWS\System32\USER32.dll
LoadedModule[21]=C:\WINDOWS\System32\win32u.dll
LoadedModule[22]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[23]=C:\WINDOWS\System32\shcore.dll
LoadedModule[24]=C:\WINDOWS\System32\profapi.dll
LoadedModule[25]=C:\WINDOWS\System32\ole32.dll
LoadedModule[26]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[27]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[28]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[29]=C:\Users\Geoff\AppData\Local\Microsoft\OneDrive\17.3.6720.1207\LoggingPlatform.dll
LoadedModule[30]=C:\Users\Geoff\AppData\Local\Microsoft\OneDrive\17.3.6720.1207\ClientTelemetry.dll
LoadedModule[31]=C:\WINDOWS\SYSTEM32\WSOCK32.dll
LoadedModule[32]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[33]=C:\Users\Geoff\AppData\Local\Microsoft\OneDrive\17.3.6720.1207\MSVCP120.dll
LoadedModule[34]=C:\Users\Geoff\AppData\Local\Microsoft\OneDrive\17.3.6720.1207\MSVCR120.dll
LoadedModule[35]=C:\WINDOWS\SYSTEM32\WININET.dll
LoadedModule[36]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[37]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll
LoadedModule[38]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[39]=C:\WINDOWS\SYSTEM32\bcrypt.dll
LoadedModule[40]=C:\Users\Geoff\AppData\Local\Microsoft\OneDrive\17.3.6720.1207\FileSyncClient.dll
LoadedModule[41]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[42]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[43]=C:\WINDOWS\System32\PSAPI.DLL
LoadedModule[44]=C:\WINDOWS\System32\WINTRUST.dll
LoadedModule[45]=C:\Users\Geoff\AppData\Local\Microsoft\OneDrive\17.3.6720.1207\RemoteAccess.dll
LoadedModule[46]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9\COMCTL32.dll
LoadedModule[47]=C:\Users\Geoff\AppData\Local\Microsoft\OneDrive\17.3.6720.1207\sqmapi.dll
LoadedModule[48]=C:\Users\Geoff\AppData\Local\Microsoft\OneDrive\17.3.6720.1207\FileSyncSessions.dll
LoadedModule[49]=C:\Users\Geoff\AppData\Local\Microsoft\OneDrive\17.3.6720.1207\Telemetry.dll
LoadedModule[50]=C:\Users\Geoff\AppData\Local\Microsoft\OneDrive\17.3.6720.1207\SyncEngine.DLL
LoadedModule[51]=C:\WINDOWS\SYSTEM32\urlmon.dll
LoadedModule[52]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[53]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[54]=C:\WINDOWS\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.14393.321_none_baab3cb4359688b4\gdiplus.dll
LoadedModule[55]=C:\WINDOWS\SYSTEM32\UxTheme.dll
LoadedModule[56]=C:\WINDOWS\SYSTEM32\wer.dll
LoadedModule[57]=C:\WINDOWS\SYSTEM32\XmlLite.dll
LoadedModule[58]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
LoadedModule[59]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[60]=C:\Users\Geoff\AppData\Local\Microsoft\OneDrive\17.3.6720.1207\WnsClientApi.dll
LoadedModule[61]=C:\WINDOWS\SYSTEM32\MSWSOCK.dll
LoadedModule[62]=C:\WINDOWS\SYSTEM32\faultrep.dll
LoadedModule[63]=C:\Users\Geoff\AppData\Local\Microsoft\OneDrive\17.3.6720.1207\ADAL.dll
LoadedModule[64]=C:\WINDOWS\SYSTEM32\Secur32.dll
LoadedModule[65]=C:\WINDOWS\SYSTEM32\Cabinet.dll
LoadedModule[66]=C:\WINDOWS\SYSTEM32\loadperf.dll
LoadedModule[67]=C:\WINDOWS\SYSTEM32\pdh.dll
LoadedModule[68]=C:\WINDOWS\SYSTEM32\iertutil.dll
LoadedModule[69]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[70]=C:\WINDOWS\SYSTEM32\ncrypt.dll
LoadedModule[71]=C:\WINDOWS\SYSTEM32\NETAPI32.dll
LoadedModule[72]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[73]=C:\WINDOWS\SYSTEM32\NTASN1.dll
LoadedModule[74]=C:\WINDOWS\SYSTEM32\dbgcore.DLL
LoadedModule[75]=C:\WINDOWS\SYSTEM32\NETUTILS.DLL
LoadedModule[76]=C:\WINDOWS\SYSTEM32\WKSCLI.DLL
LoadedModule[77]=C:\Users\Geoff\AppData\Local\Microsoft\OneDrive\17.3.6720.1207\FileSync.Resources.dll
LoadedModule[78]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[79]=C:\WINDOWS\system32\mlang.dll
LoadedModule[80]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[81]=C:\Users\Geoff\AppData\Local\Microsoft\OneDrive\17.3.6720.1207\FileSyncViews.dll
LoadedModule[82]=C:\Users\Geoff\AppData\Local\Microsoft\OneDrive\17.3.6720.1207\Qt5Core.dll
LoadedModule[83]=C:\Users\Geoff\AppData\Local\Microsoft\OneDrive\17.3.6720.1207\Qt5Qml.dll
LoadedModule[84]=C:\Users\Geoff\AppData\Local\Microsoft\OneDrive\17.3.6720.1207\Qt5Quick.dll
LoadedModule[85]=C:\Users\Geoff\AppData\Local\Microsoft\OneDrive\17.3.6720.1207\Qt5Gui.dll
LoadedModule[86]=C:\Users\Geoff\AppData\Local\Microsoft\OneDrive\17.3.6720.1207\Qt5Widgets.dll
LoadedModule[87]=C:\Users\Geoff\AppData\Local\Microsoft\OneDrive\17.3.6720.1207\Qt5Network.dll
LoadedModule[88]=C:\WINDOWS\SYSTEM32\MPR.dll
LoadedModule[89]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[90]=C:\WINDOWS\System32\NSI.dll
LoadedModule[91]=C:\Users\Geoff\AppData\Local\Microsoft\OneDrive\17.3.6720.1207\platforms\qwindows.dll
LoadedModule[92]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[93]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
LoadedModule[94]=C:\Windows\System32\msxml6.dll
LoadedModule[95]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll
LoadedModule[96]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[97]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[98]=C:\WINDOWS\SYSTEM32\webio.dll
LoadedModule[99]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[100]=C:\Windows\System32\rasadhlp.dll
LoadedModule[101]=C:\WINDOWS\System32\fwpuclnt.dll
LoadedModule[102]=C:\Windows\System32\Windows.Networking.Connectivity.dll
LoadedModule[103]=C:\Windows\System32\taskschd.dll
LoadedModule[104]=C:\Windows\System32\ActXPrxy.dll
LoadedModule[105]=C:\WINDOWS\SYSTEM32\edputil.dll
LoadedModule[106]=C:\WINDOWS\SYSTEM32\apphelp.dll
LoadedModule[107]=C:\WINDOWS\System32\MicrosoftAccountTokenProvider.dll
LoadedModule[108]=C:\WINDOWS\SYSTEM32\sxs.dll
LoadedModule[109]=C:\Windows\System32\wpnapps.dll
LoadedModule[110]=C:\Windows\System32\RMCLIENT.dll
LoadedModule[111]=C:\Windows\System32\twinapi.appcore.dll
LoadedModule[112]=C:\WINDOWS\SYSTEM32\usermgrcli.dll
LoadedModule[113]=C:\WINDOWS\System32\schannel.dll
LoadedModule[114]=C:\WINDOWS\SYSTEM32\mskeyprotect.dll
LoadedModule[115]=C:\WINDOWS\system32\ncryptsslp.dll
LoadedModule[116]=C:\WINDOWS\SYSTEM32\DPAPI.DLL
LoadedModule[117]=C:\WINDOWS\SYSTEM32\ntmarta.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Microsoft OneDrive
AppPath=C:\Users\Geoff\AppData\Local\Microsoft\OneDrive\OneDrive.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=13517D763484F80AA97277281C664159
MetadataHash=878999332

 

Sorry for the size of the post, just hope that someone can help me get Onedrive working properly again.

 



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#2 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,029 posts
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  • Local time:07:28 AM

Posted 05 January 2017 - 10:34 PM

Can you run MiniToolBox for us please? Thanks much. :)

:step1: MiniToolBox by Farbar
 
• Download and save MiniToolBox from here.
• Right-click on MiniToolBox.exe, select Run as administrator, and accept any User Account Control Prompts.
• Hit Select All and click Go. (You may uncheck Reset IE Proxy/FF Proxy Settings if you have intentionally setup a proxy server.)
• Once MiniToolBox is complete, it will open a text file called MTB.txt, which is stored in the same directory you ran MiniToolBox from.
• Please copy and paste the contents of MTB.txt in your next reply.


If I do not reply in three days, please message me.
 
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