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Win 10 freezes or win10 does a controlled restart


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#1 Opply

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Posted 05 January 2017 - 05:36 PM

Hey!
 
So my win10 just freezes randomly while gaming (often with some loud sound coming out of the speakers and I got to hold the power button in for a few secs).
I have today updated all drivers for my motherboard (chipset drivers etc) and the first crash Windows went bluescreen and said it needed to restart.
 
Info from windows:
 
Source
Windows
 
Summary
Hardware error
 
Date
‎05.‎01.‎2017 16.22
 
Status
Not reported
 
Description
A problem with your hardware caused Windows to stop working correctly.
 
Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffac0a6c433010
Parameter 2: fffff8074d8bd8ac
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_14393
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.14393.2.0.0.768.101
Locale ID: 1044
 
---
 
Also included:
· OS - Windows 8.1, 8, 7, Vista ? Win 10
· x86 (32-bit) or x64 ? x64
· What was original installed OS on system? Win 10 x64
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM I think
· Age of system (hardware) Computer bought November 2015
· Age of OS installation - have you re-installed the OS? 3 months - have tried to reinstall (then downloaded win10 iso from microsofts downloader and installed with win10 key from my computer case)
 
· CPU Intel Core i7-6700 Skylake (Socket-LGA1151, Quad Core, 3.4GHz, 8MB, 65W, 14nm)
· Video Card MSI GeForce GTX 970 Gaming 4GB
· MotherBoard - (if NOT a laptop) MSI Z170A PC MATE, Socket-1151
· Power Supply - brand & wattage (skip if laptop) Corsair CX750, 750W PSU
 
· System Manufacturer Custom build computer from komplett.no
· Exact model number (if laptop, check label on bottom) N/A
 
· Laptop or Desktop? Desktop
 
---
perfmon /report gives an error
---
 
Any ideas? When I reboot right away and check CPU/GPU temps they are max at about 60 degrees celcius. And 750W PSU should be enough I think for my rig?
 
Hope someone has the time to look at my problem
 
Kind regards,
Eirik, Norway
 
 

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#2 TheGreenGamers

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Posted 05 January 2017 - 07:44 PM

I'm quite sure that no system should be 60C right after startup... So, the cpu and gpu are at max temps already, and when you play games, windows crashes due to a hardware error. To me, it sounds like your hardware is overheating.

 

When's the last time you cleaned out your computer case?

Is there any dust inside it?

Have you done any overclocking or overvolting to your hardware?

What are the temperatures like where you live?



#3 usasma

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Posted 06 January 2017 - 06:00 AM

The 60ºC temp was right after a reboot - not from a cold start.

Still, overheating is a possible issue here - so I agree with the advice from TheGreenGamers

 

I'm unable to locate the error that stated this was a hardware error.  Where did you get this from?

 

Your UEFI/BIOS (version A.50) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 5 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

As hardware problems are expected, the first thing to do is to try these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run ALL of the tests and let us know the results.

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Thu Jan  5 16:41:29.181 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\010517-7343-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.576.amd64fre.rs1_release_inmarket.161208-2252
System Uptime:0 days 2:27:25.839
Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
BugCheck 139, {3, fffff800a829d7d0, fffff800a829d728, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments:
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: fffff800a829d7d0, Address of the trap frame for the exception that caused the bugcheck
Arg3: fffff800a829d728, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
CPUID:        "Intel® Core™ i7-6700 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3408
  BIOS Version                  A.50
  BIOS Release Date             10/30/2015
  Manufacturer                  MSI
  Product Name                  MS-7971
  Baseboard Product             Z170A PC MATE (MS-7971)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct 18 10:32:43.731 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\101816-7562-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.321.amd64fre.rs1_release_inmarket.161004-2338
System Uptime:3 days 11:31:02.768
Probably caused by :memory_corruption
BugCheck 7F, {8, ffffa980b36a0b30, 3a9f0ec, 17de11e}
BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: ffffa980b36a0b30
Arg3: 0000000003a9f0ec
Arg4: 00000000017de11e
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  Wow.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-6700 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3408
  BIOS Version                  A.50
  BIOS Release Date             10/30/2015
  Manufacturer                  MSI
  Product Name                  MS-7971
  Baseboard Product             Z170A PC MATE (MS-7971)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep 19 15:18:33.597 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\091916-7390-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.0.amd64fre.rs1_release.160715-1616
System Uptime:0 days 5:36:19.252
Probably caused by :ntkrnlmp.exe ( nt!ExpAcquireSpinLockExclusiveAtDpcLevelInstrumented+53 )
BugCheck A, {ffffffffc945e8d0, 2, 0, fffff803b4ab5cc3}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: ffffffffc945e8d0, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff803b4ab5cc3, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  Wow-64.exe
FAILURE_BUCKET_ID: AV_nt!ExpAcquireSpinLockExclusiveAtDpcLevelInstrumented
CPUID:        "Intel® Core™ i7-6700 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3408
  BIOS Version                  A.50
  BIOS Release Date             10/30/2015
  Manufacturer                  MSI
  Product Name                  MS-7971
  Baseboard Product             Z170A PC MATE (MS-7971)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Thu Jan  5 16:41:29.181 2017 (UTC - 5:00)**************************
ndisrfl.sys                 Thu Jul  9 13:06:23 2015 (559EAA0F)
iaStorA.sys                 Wed Nov  4 05:27:49 2015 (5639DDA5)
rt640x64.sys                Thu Jan 21 03:17:40 2016 (56A09424)
iaLPSS2i_I2C.sys            Wed Mar  2 21:06:42 2016 (56D79C32)
iaLPSS2i_GPIO2.sys          Wed Mar  2 21:06:59 2016 (56D79C43)
iaLPSS2_UART2.sys           Tue May 10 12:54:03 2016 (5732122B)
asmtxhci.sys                Mon Jul 11 02:44:28 2016 (5783404C)
asmthub3.sys                Mon Jul 11 02:44:38 2016 (57834056)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
TeeDriverW8x64.sys          Thu Sep 15 13:08:03 2016 (57DAD573)
nvhda64v.sys                Thu Sep 29 09:25:06 2016 (57ED1632)
nvvad64v.sys                Tue Oct  4 03:20:09 2016 (57F35829)
nvlddmkm.sys                Thu Nov 24 14:04:44 2016 (583739CC)
RTKVHD64.sys                Tue Dec  6 06:23:15 2016 (58469FA3)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct 18 10:32:43.731 2016 (UTC - 5:00)**************************
TeeDriverW8x64.sys          Mon Aug 31 15:49:07 2015 (55E4AFB3)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
RTKVHD64.sys                Tue May  3 06:38:01 2016 (57287F89)
nvhda64v.sys                Tue May 10 04:59:01 2016 (5731A2D5)
NvStreamKms.sys             Fri Jun  3 07:28:21 2016 (575169D5)
MegaSas2i.sys               Fri Jul 22 17:36:46 2016 (579291EE)
nvlddmkm.sys                Thu Aug 25 16:31:18 2016 (57BF5596)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep 19 15:18:33.597 2016 (UTC - 5:00)**************************
OpenHardwareMonitor.sys     Sat Jul 26 09:29:37 2008 (488B26C1)


http://www.carrona.org/drivers/driver.php?id=ndisrfl.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSS2i_I2C.sys
iaLPSS2i_GPIO2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
iaLPSS2_UART2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
MegaSas2i.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=OpenHardwareMonitor.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 Opply

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Posted 06 January 2017 - 06:18 AM

Hey!

 

For TheGreenGamers:

 

Thanks for the reply! I was talking about 60 degrees if the computer freezes and I reboot right away. Normal idle temp is 35-40 degrees celsius.

I am running Open Hardware Monitor on my other monitor while gaming, and the temperature is never much above 65 degrees celsius.

 

Also the crashes are very random, sometimes I can game for many hours without incident, a few times the PC has crashed after 5 minutes since last crash.

 

I clean outside the case from time to time, inside I have not cleaned it since I got it. Would not want to void any warrenty I have on it.

The case has a window, can upload a pic thought the case window of the CPU Fan etc. There are some dust, but not a lot.

 

Have not done any overclocking or something like that.

 

I live in norway, outside temp now is about negative 14 degrees celsius, ofc I keep it a bit warmer inside :P

 

For usasma:

 

Thanks for the effort so far. The error with hardware issuses was from the latest windows report after it shut down my system. Normally not using win10 so much, so now I struggle finding it again.

 

I can bump my UEFI/BIOS and see if I can figure out how to run more windows update, thought it said I had all updates. Will also run hwdiag.

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#5 Opply

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Posted 06 January 2017 - 07:05 AM

Ran the Memtest86+ for hours, went to 12 passes, no errors.
 
Have bumped my BIOS with MSI Live Update 6, now it says MSI during boot in stead of the logo of those I bought the comp from.
 
Tried to use seatools DOS bootable, it was unable to find my SATA controller. 
 
Ran SSD life on my SSD disc, it said everything was good.
 
Ran Windows Update, added to update other microsoft applications, it installed some bleep. Says it is up to date.
 
Running Seatools for windows now, all the short tests passed, running the long generic now, looks like it will take a while on my 3TB disc.
 
...
 
Will do some more gaming tonight, will see if it crashes again. The new BIOS was probably smart when the company that built my comp has changed the original BIOS to show their own logo, will get back to you :)


#6 Opply

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Posted 08 January 2017 - 06:18 PM

Not had a crash for two days, so I think the upgraded BIOS did the trick! Thanks alot guys!






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