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Windows 7 Freezes and MSE turned off after rebooting


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#1 Endeavour

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Posted 05 January 2017 - 02:43 PM

I am running Windows 7 Home Premium. I have to check every time pc starts up to check the status of Microsoft Security Essentials as it is often showing a red warning that it's not active. Today I was updating the virus definitions and part way through a separate window popped up saying Microsoft needed to check out some files from c:\ user apps data ( from what I can remember ) I foolishly clicked on it to allow the procedure.
For some time I have had problems with browser not responding - Firefox and IE .Often the system hags and I have to reset,then reboot in safe mode,and then shutdown. I have tried Malwarebytes and in the past Eset online scanner. Please could you advise on how to resolve these problems?

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#2 usasma

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Posted 05 January 2017 - 06:07 PM

I'd suggest posting over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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