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hijackthis logs help


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16 replies to this topic

#1 rl30

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Posted 05 January 2017 - 12:19 PM

Hi folks 

 

If anyone can help me figure out if i have something on my computer it would be greatly appreciated 

 

Best Regards 

 

Internet stranger



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#2 nasdaq

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Posted 06 January 2017 - 11:38 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===


Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===


Please post the logs.

Let me know what problems persists.
==============================

#3 nasdaq

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Posted 06 January 2017 - 11:43 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

If unable to get the internet in Normal mode boot to Safe Mode with Networking.

If not possible, use a good computer to download the files.
Copy the downloaded file to the compromised computer and run the program as as Administrator.

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===

Please post the logs for my review.

.

#4 rl30

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Posted 07 January 2017 - 11:42 AM

ok thanks im doing the scan now 

do you not want the hijackthis logs aswell 


im more worried that ive been hacked 



#5 rl30

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Posted 07 January 2017 - 12:31 PM

.

Edited by rl30, 07 January 2017 - 02:33 PM.


#6 rl30

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Posted 07 January 2017 - 01:21 PM

guests feel free to talk



#7 nasdaq

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Posted 07 January 2017 - 01:28 PM

Please post the other logs and let me know what problem persist.

#8 rl30

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Posted 07 January 2017 - 01:32 PM

i sent the hijackthis logs via pm



#9 nasdaq

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Posted 07 January 2017 - 01:42 PM

I only saw your PM.

I want you to post here. I do not service from the PM.

Edit.

I do not want the HijackThis log.

Please run the Farbar tool and post the FRST and Addition.txt files for my review.

Edited by nasdaq, 07 January 2017 - 01:46 PM.


#10 rl30

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Posted 07 January 2017 - 01:45 PM

.


Edited by rl30, 07 January 2017 - 02:32 PM.


#11 rl30

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Posted 07 January 2017 - 01:48 PM

are you able to tell me from this if ive been hacked or not 

or do i need to do more scans 



#12 nasdaq

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Posted 07 January 2017 - 02:21 PM

No. I have Edited my previous post.

You possibly did not have time to see the Edit.

Please run the Farbar tool.

#13 rl30

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Posted 07 January 2017 - 02:27 PM

ok thanks its scanning ill post the logs when its done



#14 rl30

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Posted 07 January 2017 - 02:42 PM

.

Edited by rl30, 08 January 2017 - 10:36 AM.


#15 rl30

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Posted 07 January 2017 - 02:43 PM

.

Edited by rl30, 08 January 2017 - 10:36 AM.





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