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Windows update question

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4 replies to this topic

#1 chalup


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Posted 05 January 2017 - 10:45 AM

Have a client's PC that went out of business, I'm cleaning it up to get ready for re-sale. It seems Windows 7 PRO has downloaded the windows 10 upgrade but never installed it. On the windows update page it says restart your PC to begin the upgrade process. When I do this nothing happens. I doubt I can still upgrade to 10 for free, and would be fine just getting this cleared for windows to update normally again.

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#2 hamluis



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Posted 05 January 2017 - 11:41 AM

The upgrade-for-free period is over.The downloaded install is maningless, at this point.


Even if the mechanism for such worked on your system...I suspect that all you would get would be an install of Win 10 that would not allow you to do anything beyond the initial screen.


I had downloaded/saved the free upgrade software before it expired...but had not installed Win 10 until after the free upgrade period ended.  The result was an install that required a valid key and activation.  In my situation, I had also already purchased a retail disk and key for Win 10...so I just used that key to activate Win 10 (as a test).  Once activated with valid key, smooth sailing.



Edited by hamluis, 05 January 2017 - 11:42 AM.

#3 chalup

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Posted 05 January 2017 - 11:47 AM

Right that's what I figured. My issue is on windows update page the only option is to click on the restart to begin upgrade process. If I click on check for updates it says this can't be done until a restart is done for prior updates. A restart doesn't initiate any updates though.

#4 Platypus


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Posted 05 January 2017 - 11:55 AM

I suspect GRC's Never10 could cancel the upgrade and it also checks if the upgrade files have been downloaded in the background and if they have, offers to remove them:


Keep in mind that for many people, the normal Windows 7 automatic updating has become broken anyway, and I've found it best in those cases to turn the automatic update off and manually update each month after the security update rollup is released.

Edited by Platypus, 05 January 2017 - 11:56 AM.

Top 5 things that never get done:


#5 SleepyDude


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Posted 05 January 2017 - 12:12 PM



...I doubt I can still upgrade to 10 for free, and would be fine just getting this cleared for windows to update normally again.


Search the PC for a file called GenuineTicket.xml if you find it then the machine is probably already registered on the Microsoft Servers and you can use this file to activate a fresh install of Windows 10.


Backup the file GenuineTicket.xml to some place then install Windows 10 and skip any key prompt, if it doesn't auto activate copy the file to C:\ProgramData\Microsoft\Windows\ClipSVC\GenuineTicket and restart the machine, let it connect to the Internet to see if it gets activated.


Make sure you install Windows 10 Pro or it will not activate.

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