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Ntdll.dll errors with specific games

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#1 TokyoNight


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Posted 05 January 2017 - 09:24 AM

Ntdll.dll errors with specific games

Few months ago i've started to encounter Ntdll.dll errors, it first appeared after i've tried to play The Crew from uPlay

I've tried re-installing the game, however it only worked when i downloaded the trial part (the thing you can play before the download is over) and full installed game would start, i get same problem. Ntdll.dll

Now i kinda didnt mind it that much, one game doesnt work ok, plenty of more fish in the sea.


It started appearing in other games and they wont start:

Need for Speed Most Wanted
Dirty Bomb
and one or two more which i cant remember right now

Need for Speed has worked for me before, but i've tried reinstalling it last week and i got Ntdll.dll error.
I've taken this from NFSMW error pop-up

Problem signature:
Problem Event Name: APPCRASH
Application Name: EAProxyInstaller.exe
Application Version:
Application Timestamp: 3b866bf0
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea8e7
Exception Code: c0000005
Exception Offset: 00034273
OS Version: 6.1.7601.
Locale ID: 5146
Additional Information 1: 4fe2
Additional Information 2: 4fe2c3931f1317719c8bd3bb337ebf33
Additional Information 3: 74ed
Additional Information 4: 74ed8eee9e57438a080c6335466ecf31

I would be really thankful if you can provide me help in solving the issue.


I could also use help with virus cleaning on my PC, and i will provide more information if needed for both issues.

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#2 Zenexer


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  • Local time:01:19 PM

Posted 05 January 2017 - 10:13 AM

There are a variety of reasons that can happen; unfortunately, it's not easy to determine why without a lot more information about your system.  It sounds like you're using Windows 7, so the first step should be to run a scan with sfc.


If that doesn't resolve the issue, consider these possibilities:

  • Do you have any antivirus software installed?  If EAProxyInstaller.exe uses rootkit-like behavior to prevent cheating and such, it may be conflicting with your antivirus software.
  • Have you pirated any software recently or visited any unusual websites?  Have you been getting a lot of popups?  You may have malware that's injecting itself into the Windows kernel.
  • Are all of your device drivers up-to-date?  Driver bugs are a common source of kernel-related errors.  If you're also seeing intermittent "blue screens of death", this is likely the culprit.
  • Is Windows up-to-date?  Do you have the latest service pack?

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