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Windows "crashes" when PC is under stress.


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#1 Mallowpuff

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Posted 04 January 2017 - 08:00 PM

Sorry if this is the wrong section, first time here.

 

So I was recently given an older gaming computer. I had already built myself one(960+4460) so I gave it to my brother.

 

It wasn't working right when we got it so I re-seated everything and reapplied thermal paste to the CPU, then we got a new 1TB HDD for it and installed Windows 10. So far we haven't bought a key yet(You know how it lets you use it without a key) because it's no where near stable enough that I trust it.

 

While, then it started crashing whenever it got under load, but the thing is, only in a game. Furmark, GPUTest, none of them would make it crash. The GPU got up to 84C which I thought could have been part of it. So we "disassembled" the GPU cooler and reapplied thermal paste. The GPU temps lowered to peaking around 74C, but that crashes continued.

 

After a few weeks of mostly not using it, I decided to run the Windows Memory Diagnostic. It detected problems, so I downloaded MemTest86 and booted into it and it also said there was problems. We narrowed it down to one of 1GB sticks of RAM, we removed it and neither program showed problems.

 

It worked flawlessly, besides running games slightly lower then I was expecting but still much better than his current PC. Until 2 days later when it's crashing more than ever.

 

We ran MemTest86 and WMD again with no errors.

 

I did install WhoCrashed, but when the PC crashes it doesn't really crash. It loses connection to the monitor and has no response to the power button, but all the components stay on. It doesn't leave a dump file.

 

Specs:

 

Core 2 Quad 6600

 

EVGA 780i SLI

 

EVGA GTX 650 Ti Boost

 

Antec Truepower Trio 650

 

6GB(Now 5GB) DDR2 RAM

 

Windows 10.

 

Hopefully someone can figure it out.

 

Thanks!



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#2 usasma

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Posted 05 January 2017 - 11:30 AM

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Mallowpuff

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Posted 05 January 2017 - 06:34 PM

Sorry about not posting these to begin with, I didn't even look there because I didn't ever get a BSOD.

 

I hope these are what you need, if not, just tell me and I'll figure it out.

Attached Files



#4 usasma

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Posted 06 January 2017 - 06:49 AM

Not a problem - each situation is different, and I have different reports that I ask for for different situations.

 

Your UEFI/BIOS (version 6.00 PG dates from 2007.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).
I am seriously concerned that this system may not be fully compatible w/Windows 10 - and your best option may be to revert to W7 or Vista on this system.

 

Only 3 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Many Live Kernel Events in the WER section of the MSINFO32 report - this can be hardware, compatibility, or low-level driver issues

WER section also shows BSOD's which involve your nVidia nForce networking drivers - and there are no compatible updates available for W10.

 

An option here is to disable the nForce network controller in the BIOS, then uninstall the network drivers and see if that stops the BSOD's
Then hope that the USB wifi device doesn't give you any problems.  This isn't a 100% sure solution - as the memory dumps blame generic networking drivers - rather than the nForce drivers that were cited in the WER section of the MSINFO32 report.  Be sure to update the USB wifi drivers to the latest available, W10 compatible version.

 

Beyond this, you can try running these free hardware diagnostics to see if they reveal anything that the reports may not show:  http://www.carrona.org/hwdiag.html

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sat Dec 24 23:39:52.492 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\122516-19468-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.576.amd64fre.rs1_release_inmarket.161208-2252
System Uptime:0 days 9:05:28.334
Probably caused by :ndis.sys ( ndis!KWaitEventBase::Wait+22 )
BugCheck 9F, {3, ffff8088195ee060, fffff800ce19daa0, ffff80881c578530}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffff8088195ee060, Physical Device Object of the stack
Arg3: fffff800ce19daa0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffff80881c578530, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_ndis!KWaitEventBase::Wait
CPUID:        "Intel® Core™2 Quad CPU    Q6600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2400
  BIOS Version                  6.00 PG
  BIOS Release Date             12/21/2007
  Manufacturer                   EVGA
  Product Name                  132-CK-NF78
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov 20 23:56:36.960 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\112116-18484-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.0.amd64fre.rs1_release.160715-1616
System Uptime:0 days 3:47:36.805
Probably caused by :ndis.sys ( ndis!KWaitEventBase::Wait+22 )
BugCheck 9F, {3, ffffe002c1fea060, fffff80198d86aa0, ffffe002c7b98260}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe002c1fea060, Physical Device Object of the stack
Arg3: fffff80198d86aa0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe002c7b98260, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_ndis!KWaitEventBase::Wait
CPUID:        "Intel® Core™2 Quad CPU    Q6600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2400
  BIOS Version                  6.00 PG
  BIOS Release Date             12/21/2007
  Manufacturer                   EVGA
  Product Name                  132-CK-NF78
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Dec 24 23:39:52.492 2016 (UTC - 5:00)**************************
nvmf6264.sys                Wed Apr 20 18:49:36 2011 (4DAF6300)
hiber_nvstor.sys            Mon Apr 21 14:34:03 2014 (5355649B)
nvstor.sys                  Mon Apr 21 14:34:03 2014 (5355649B)
netr28ux.sys                Thu May 28 10:28:52 2015 (55672624)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
aswRvrt.sys                 Thu Aug 18 10:12:01 2016 (57B5C231)
aswKbd.sys                  Thu Aug 18 10:12:06 2016 (57B5C236)
aswRdr2.sys                 Thu Aug 18 10:12:58 2016 (57B5C26A)
aswMonFlt.sys               Thu Aug 18 10:30:14 2016 (57B5C676)
aswStm.sys                  Thu Aug 18 10:36:29 2016 (57B5C7ED)
aswSnx.sys                  Mon Sep 12 08:37:08 2016 (57D6A174)
aswSP.sys                   Mon Sep 12 08:59:01 2016 (57D6A695)
nvhda64v.sys                Thu Sep 29 09:25:06 2016 (57ED1632)
aswVmm.sys                  Thu Oct  6 05:26:20 2016 (57F618BC)
nvvad64v.sys                Fri Nov 25 10:43:56 2016 (58385C3C)
nvlddmkm.sys                Sun Dec 11 13:13:24 2016 (584D9744)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov 20 23:56:36.960 2016 (UTC - 5:00)**************************
nvvad64v.sys                Thu Sep 22 12:46:30 2016 (57E40AE6)
nvlddmkm.sys                Thu Nov 10 17:01:49 2016 (5824EE4D)

http://www.carrona.org/drivers/driver.php?id=nvmf6264.sys
hiber_nvstor.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvstor.sys
http://www.carrona.org/drivers/driver.php?id=netr28ux.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 


Edited by usasma, 06 January 2017 - 06:50 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Mallowpuff

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Posted 31 January 2017 - 12:34 PM

snip
 

 

Sorry for never getting back to you.

 

We ran into a snag. During the last severe thunderstorm, the computer now refuses to power on. After some research I've come to the conclusion that the mobo was fried.

 

He's just going to build a new PC, but thanks for all the info. I know where to go if I run into another problem. ;)



#6 usasma

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Posted 02 February 2017 - 09:16 AM

I'm glad that you figured it out - but sorry for the loss of the system (it has happened to me also).

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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