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Audio issues progressed to random freezing progressed to possible infection?


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#1 BradRHS08

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Posted 04 January 2017 - 06:55 PM

Hi there

I've used this site before and it's been very helpful

 

I now use a Dell Inspiron All-In-One with Windows 7

 

I've been having some rather strange problems that started out simple, but are now getting more complicated

It started out with weird audio issues: distortion/chopping. It then froze up randomly a few times and I had to shut the computer off manually. I tried downloading Malwarebytes, but the malware protection wouldn't turn on. I removed and re-downloaded it, and it wouldn't even turn on at first, and when it did, the same thing happened again. Now I've discovered I can't download Windows updates. Something must be wrong here

When I downloaded Malwarebytes, it removed five PUPs, but like I said, the malware protection could not be enabled

Microsoft Security Essentials has turned up nothing

 

Any ideas? Anything I should do?

Just let me know and I will do anything

 

Thanks

 

 

BTW: This is the error that comes up when I try and fail to get Windows Updates:

"WindowsUpdate_C8000643"


Edited by BradRHS08, 04 January 2017 - 06:58 PM.


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#2 BradRHS08

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Posted 04 January 2017 - 11:43 PM

I should also mention I foolishly tried to download ComboFix at one point and it immediately wreaked havoc, so I canceled the download.

Not sure if that made it worse. 



#3 BradRHS08

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Posted 05 January 2017 - 08:29 PM

Anyone? Please?



#4 BradRHS08

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Posted 05 January 2017 - 08:46 PM

OK I can't update anything, anti-virus included. Can I please get some help here?



#5 quietman7

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Posted 07 January 2017 - 04:23 PM

When you're having issues with Malwarebytes, one of the solutions generally suggested by the Help Desk to try first is to uninstall/reinstall using mbam-clean.exe as follows:.

-- If using the Premium version, you will need to reactivate Malwarebytes' using the license ID and key you were sent by email. Make sure you save that information so it is readily available when reinstalling.
-- Launch the program and set the Protection and Registration. Then go to the UPDATE tab and check for updates if not done during installation.
-- Restart the computer again and verify that Malwarebytes is showing in the task tray if using the Premium version. Then setup any file exclusions that may be required in your Anti-Virus/Internet-Security/Firewall applications.



Then try doing an online scan to see if it finds anything else that the other scans may have missed.

Perform a scan with Eset Online Anti-virus Scanner. <- This process may may take several hours, that is normal
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the icon on your desktop.

    esetsmartinstaller_enu.png

  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and Remove found threats.
  • Click Advanced settings and select the following:
    • Enable detection of potentially unwanted applications
    • Enable detection of potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • Please be patient as the scan can take some time to complete...close all programs and do NOT use the computer while the scan is running.
  • When the scan completes, click List Threats
  • Copy and paste the information in your next reply. If no malware was found you will not get a log.
  • Click the Back button.
  • Click the Finish button.

If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.

ESET Online Scanner FAQs #5

-- Note: If you recognize any of the detections as legitimate programs, it's possible they are "false positives" and you can ignore them or get a second opinion if you're not sure. ESET's detection rate is high and can include legitimate files which it considers suspicious, a Risk Tool, Hacking Tool, Potentially Unwanted Program, a possible threat or even Malware (virus/trojan) when that is not always the case. Be careful what you choose to remove.
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#6 quietman7

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Posted 07 January 2017 - 04:24 PM

Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8/10 users right-click and select Run As Administrator
  • The tool will start to update the database if one is required.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button.
  • A window will open which lists the logs of your scans.
  • Click on the Scan tab.
  • Double-click the most recent scan which will be at the top of the list....the log will appear.
  • Review the results...see note below
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[CX].txt) will open automatically (where the largest value of X represents the most recent report).
  • To open a Cleaning log, launch AdwareClearer, click on the Logfile button, click on the Cleaning tab and double-click the log at the top of the list.
  • Copy and paste the contents of AdwCleaner[CX].txt in your next reply.
  • A copy of all logfiles are saved to C:\AdwCleaner.


-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name or entry that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.
 


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#7 BradRHS08

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Posted 07 January 2017 - 04:34 PM

OK Thank you

I'll do all those things and report back



#8 quietman7

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Posted 07 January 2017 - 04:49 PM

Not a problem.


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#9 BradRHS08

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Posted 07 January 2017 - 07:42 PM

Okay, so, I accidentally cleaned up the files from ESET but forgot to get the log when I was finished. I ran the whole scan again just to see if I could get it again, but there were no more problems picked up. Hope this didn't mess anything up. If there's anything I can do for that, please let me know

 

Anyway, here's the AdwCleaner log:

 

# AdwCleaner v6.042 - Logfile created 07/01/2017 at 18:37:02
# Updated on 06/01/2017 by Malwarebytes
# Database : 2017-01-06.1 [Server]
# Operating System : Windows 7 Home Premium Service Pack 1 (X64)
# Username : Brad - MYPRIVATEWORLD
# Running from : C:\Users\Brad\Downloads\AdwCleaner.exe
# Mode: Clean
 
 
 
***** [ Services ] *****
 
 
 
***** [ Folders ] *****
 
[-] Folder deleted: C:\ProgramData\Auslogics
[#] Folder deleted on reboot: C:\ProgramData\Application Data\Auslogics
 
 
***** [ Files ] *****
 
 
 
***** [ DLL ] *****
 
 
 
***** [ WMI ] *****
 
 
 
***** [ Shortcuts ] *****
 
 
 
***** [ Scheduled Tasks ] *****
 
 
 
***** [ Registry ] *****
 
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{3CCC052E-BDEE-408A-BEA7-90914EF2964B}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{61F47056-E400-43D3-AF1E-AB7DFFD4C4AD}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{E2B98EEA-EE55-4E9B-A8C1-6E5288DF785A}
[-] Key deleted: HKLM\SOFTWARE\Auslogics
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B5BAE2ED018083A4C8DA86D6E3F4B024
 
 
***** [ Web browsers ] *****
 
 
 
*************************
 
:: "Tracing" keys deleted
:: Winsock settings cleared
 
*************************
 
C:\AdwCleaner\AdwCleaner[C0].txt - [1326 Bytes] - [07/01/2017 18:37:02]
C:\AdwCleaner\AdwCleaner[S0].txt - [1610 Bytes] - [07/01/2017 18:35:42]
 
########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [1472 Bytes] ##########


#10 quietman7

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Posted 07 January 2017 - 08:14 PM

Nothing of significant concern showing in your log(s)...and no obvious signs of a major malware infection. Lets try another scanning tool.

Please download Emsisoft Emergency Kit and perform a scan following these instructions.
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#11 BradRHS08

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Posted 07 January 2017 - 08:26 PM

OK so, right after I tried downloading Emsisoft, my computer crashed and shut down, and when I turned it back on, MSE had been disabled. Any thoughts?



#12 quietman7

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Posted 07 January 2017 - 08:54 PM

If you do a Google search you will find numerous reports (complaints) for Microsft Security Essentials keeps turning off and Microsft Security Essentials has been disabled.

Those issues plus it's weak performance are the primary reasons many folks replace it with an alternative anti-virus solution.
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#13 BradRHS08

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Posted 07 January 2017 - 08:56 PM

So should I try downloading Emsisoft once more?



#14 quietman7

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Posted 07 January 2017 - 09:04 PM

Yes...just don't go anywhere else while MSE is disabled. As a matter of fact, do this instead of EEK.

Please download Emsisoft Anti-Malware and perform a scan following these instructions.Note: By default Emsisoft Anti-Malware installs as a free fully functional 30-day trial version with real-time protection. After the trial period expires you can either choose to buy a full version license or continue to use it in limited freeware mode which still allows you to scan and clean infections. The freeware mode no longer provides any real-time protection to guard against new infections. However, at any time during the trial enabled period, you can easily turn off all real time protection and just use it as on-demand scanner only. Once the trial period expires nothing really changes except that the options to activate real-time protection are no longer available without purchasing the full version.
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#15 BradRHS08

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Posted 07 January 2017 - 09:27 PM

There's wasn't an option for a Full Scan, so I did a Malware Scan. Is that alright? 

 

Here's the report:

Emsisoft Anti-Malware - Version 12.2.0.7060
Last update: 1/7/2017 8:16:30 PM
Initiated by: myprivateworld\Brad
Computer name: MYPRIVATEWORLD
OS version: Windows 7x64 Service Pack 1
 
Scan settings:
 
Scan type: Malware Scan
Objects: Rootkits, Memory, Traces, Files
 
Detect PUPs: On
Scan archives: Off
ADS Scan: On
File extension filter: Off
Direct disk access: Off
 
Scan start: 1/7/2017 8:17:55 PM
 
Scanned 82833
Found 0
 
Scan end: 1/7/2017 8:26:41 PM
Scan time: 0:08:46





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