Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Dell takes 3-4 min. to become useable


  • Please log in to reply
53 replies to this topic

#1 Mrs.minmn

Mrs.minmn

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:USA
  • Local time:02:43 AM

Posted 04 January 2017 - 06:21 PM

I was helped in the Malware Forum and my computer is clean. I am still having extended boot time issues and some information related to that is posted near the end of the malware topic. As a result of that info, I was referred to the Windows 7 Forum.

A Diagnostics-Performance Operational Report is attached on page 2 towards the end.

https://www.bleepingcomputer.com/forums/t/636078/dell-takes-2-3-minto-start-up/page-2

 

Any ideas?  Thank you.



BC AdBot (Login to Remove)

 


#2 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 2,972 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:04:43 AM

Posted 04 January 2017 - 07:30 PM

Hi, Mrs.minmn,

 

Please do these:

:step1: Speccy by Piriform

• Download and save Speccy from here.
• Right-click on the downloaded ZIP file, click Extract all, taking note of where the files will be extracted, and then hit Extract.
• Open up the extracted folder, right-click on Speccy64.exe, and select Run as administrator. Please accept any User Account Control prompts.
• After waiting a while, click File, then Publish Snapshot.
• Hit Yes to the Publish Snapshot dialog, then click Copy to Clipboard. Paste the URL in your next reply.

:step2: Check Disk

WARNING: It is recommended that you backup ALL your files. If CHKDSK finds and repairs a corrupted sector, you may lose your data.

• This operation will take a few hours so do this when you don't need your PC.
• Open the Start Menu, and in the Search programs and files box, type cmd.
• Right-click on cmd, select Run as administrator, and accept any User Account Control prompts.
• In the Elevated Command Prompt type:

chkdsk /R

• You should see this message:

The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

• Type Y and hit Enter on your keyboard.
• Restart your computer and CHKDSK will run.
 
Once CHKDSK is compete, we need the log:
 
• Open the Start Menu, and in the Search programs and files box, type powershell.exe.
• Right-click on powershell.exe, select Run as administrator, and accept any User Account Control prompts.
• Copy this command:

Get-WinEvent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file $Env:UserProfile\Desktop\CHKDSKResults.txt

Right-click in Powershell to paste the command.
• You will find CHKDSKResults.txt on your Desktop. Copy/paste the log in your next reply.

 

:step3: System File Checker
 
• Open the Start Menu, and in the Search programs and files box, type cmd.
• Right-click on cmd.exe, select Run as administrator, and accept any User Account Control prompts.
• In the Elevated Command Prompt type:

sfc /SCANNOW

• You will see one of three things:

Windows Resource Protection did not find any integrity violations.

Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log.

Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log.

If you see the two latter messages, please immediately type the following command:

findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

You will discover a file called sfcdetails.txt . Upload the file to some file-sharing service, as it may be quite large.

:step4: Perform a Clean Boot from these instructions at Seven Forums. Does it make a difference?
 

Thank you.


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#3 opera

opera

  • Members
  • 950 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:09:43 AM

Posted 05 January 2017 - 01:41 AM

Stop Creative Cloud running at start up.



#4 Mrs.minmn

Mrs.minmn
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:USA
  • Local time:02:43 AM

Posted 05 January 2017 - 07:41 AM

To bwv848- thank you for your reply. After work I will tackle the project.  :)

 

To opera:  Thank you for the suggestion.  I'm low on computer knowledge, but can usually follow detailed directions.   I went into Services to click  Creative Cloud into manual, but could not figure out which listed item it was.  I tried looking for Creative Cloud, Adobe-something, but nothing looked correct. Can you suggest under what location to find it?  thx u :)



#5 opera

opera

  • Members
  • 950 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:09:43 AM

Posted 05 January 2017 - 09:54 AM

Have a look here

 

https://forums.adobe.com/thread/1303287



#6 RolandJS

RolandJS

  • Members
  • 4,482 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Austin TX metro area
  • Local time:03:43 AM

Posted 05 January 2017 - 10:16 AM

[dc3's got it; moot]


Edited by RolandJS, 05 January 2017 - 03:35 PM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)

"I heard Spock finally got colander!"  "I believe the word is Kolinahr."  "Oh."


#7 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,280 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:01:43 AM

Posted 05 January 2017 - 10:46 AM

In the Startup Menu type msconfig in the Search box.  This will appear above the Search box, right click on this and select Run as administrator.  This will open the System Configuration

 

When the System Configuration opens click on the Startup.  Either take a screenshot of the content or use the snipping tool to create an image and post this in your topic.  If you use the snipping tool use the instruction for posting a image in the instructions below.

 

How to make a screenshot
 
1. Download and run A Thousand Words .
 
2. Follow the wizard to capture a screenshot.
 
3. Use the built-in editor to resize, edit, or re-capture your screen shot. 
 
4. Your screen shot will be saved to your desktop when you finish the wizard.
 
You can post the screenshot in your next post as an attachment.  
 
Just below the area where you write text in a post there is the Post button, to the right of this is More Reply Options
 
Post2_zpsf05c0430.png
 
When you click on More Relpy Options  you will see Attach Files and Browse, click on Browse, this will open Pictures on your computer, click on the image you want to post, then click on Attach This File, then Add Reply.
 
attachment_zps9v6amtri.png

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 Mrs.minmn

Mrs.minmn
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:USA
  • Local time:02:43 AM

Posted 05 January 2017 - 10:49 PM

Good evening.  Creative Cloud no longer runs on start up.

bwv848: 

Check disk is still running. Will post tomorrow and finished the assignment.

url from Speccy:

http://speccy.piriform.com/results/sEcReGBRozRU22cDz4k41t2

 

dc3: screen shot requested is attached.

Attached Files



#9 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 2,972 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:04:43 AM

Posted 05 January 2017 - 11:12 PM

Thank you. Please do not perform a clean boot for now. Tomorrow, just run the System File Checker.

The System Configuration Utility show too many things in start-up, which is mostly likely the cause of your slow boot-up. Can you just run AutoRuns for us, so we can get a better look? Thank you again.

:step1: Autoruns by Sysinternals
 
• Download and save Autoruns from here.
• Right-click on Autoruns64.exe, select Run as administrator, and accept any User Account Control prompts.
• Wait for a minute or so, then go to File, Save..., and save the file to your Desktop. Use the default name and ensure that the file extension while saving is .arn.
• Attach the file that you saved in your next post.


Edited by bwv848, 05 January 2017 - 11:32 PM.

If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#10 opera

opera

  • Members
  • 950 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:09:43 AM

Posted 06 January 2017 - 01:41 AM

Also are you a client of NanoHeal?



#11 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,280 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:01:43 AM

Posted 06 January 2017 - 10:47 AM

Please take enough screen shots so that the entire list of startup applications can be seen.

 

There is an application called Should I Remove It which can be used to determine if you want or need an application running at startup or even installed.

 

There are applications being run at the startup that you don't need there.  You should remove the following from the startup.

 

Trusted Drive Manager

Adobe Update Manager

Nanoheal                        Personally, I would uninstall this.

Autodesk

Adobe Creative Cloud

*QuickTime  

Webshots                    

 

*  The following warning was posted by CNN Tech on April 15th 2016.  The U.S. Department of Homeland Security has sent out an urgent alert telling Windows customers to uninstall Apple's QuickTime. 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 Mrs.minmn

Mrs.minmn
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:USA
  • Local time:02:43 AM

Posted 06 January 2017 - 11:19 PM

Good Evening bwv848 and cd3, 

dc3:  The startup screen shot contains everything. I took 2 screen shots and used Photoshop to piece them together before posting.

 

Progress so far:

Using REVO these were removed: Nanoheal, QuickTime.
Creative Cloud no longer runs at startup.
Went into Services and Autodesk Application Mgr was already on disable.
     "      "         "         Switched tdmsesrvice to manual (& I hope that is Trusted Drive Manager).

 

As requested: not running clean boot, for now.
 

System File checker has a log (sfcdetails) on the desktop.  But, I do not know about file sharing. I tried a search engine to look it up, but it was paid programs and I was unsure of it. So, can I attach it as a word doc, or zip it and attach it?

 

In AutoRuns64 I noticed a bunch of HP things. The only HP item I have is HP Laser Jet 1022 printer.
 

The AutoRuns file: Precision T 3600, is on my desktop. But, I got this error when I tried to attach it to this post:  Error You aren't permitted to upload this kind of file.  Please advise.    Thank you. :)

......................................................................................................................

Check Disk results:  TimeCreated : 1/6/2017 7:26:48 PM
Message     :
              
              Checking file system on C:
              The type of the file system is NTFS.
              Volume label is OS.
              
              A disk check has been scheduled.
              Windows will now check the disk.                         
              
              CHKDSK is verifying files (stage 1 of 5)...
              Cleaning up instance tags for file 0x1acf2.
                584192 file records processed.                                 
                      
              File verification completed.
                2177 large file records processed.                             
                    
                0 bad file records processed.                                  
                 
                2 EA records processed.                                        
                 
                62 reparse records processed.                                  
                  
              CHKDSK is verifying indexes (stage 2 of 5)...
                656496 index entries processed.                                
                      
              Index verification completed.
                0 unindexed files scanned.                                     
                 
                0 unindexed files recovered.                                   
                 
              CHKDSK is verifying security descriptors (stage 3 of 5)...
                584192 file SDs/SIDs processed.                                
                      
              Cleaning up 2176 unused index entries from index $SII of file 0x9
              .
              Cleaning up 2176 unused index entries from index $SDH of file 0x9
              .
              Cleaning up 2176 unused security descriptors.
              Security descriptor verification completed.
                36153 data files processed.                                    
                     
              CHKDSK is verifying Usn Journal...
                37362712 USN bytes processed.                                  
                        
              Usn Journal verification completed.
              CHKDSK is verifying file data (stage 4 of 5)...
                584176 files processed.                                        
                      
              File data verification completed.
              CHKDSK is verifying free space (stage 5 of 5)...
                96656797 free clusters processed.                              
                        
              Free space verification is complete.
              CHKDSK discovered free space marked as allocated in the
              master file table (MFT) bitmap.
              CHKDSK discovered free space marked as allocated in the volume bi
              tmap.
              Windows has made corrections to the file system.
              
               487576575 KB total disk space.
               100093800 KB in 226171 files.
                  150964 KB in 36154 indexes.
                       0 KB in bad sectors.
                  704619 KB in use by the system.
                   65536 KB occupied by the log file.
               386627192 KB available on disk.
              
                    4096 bytes in each allocation unit.
               121894143 total allocation units on disk.
                96656798 allocation units available on disk.
              
              Internal Info:
              00 ea 08 00 c0 00 04 00 84 5d 07 00 00 00 00 00  .........]......
              09 c1 00 00 3e 00 00 00 00 00 00 00 00 00 00 00  ....>...........
              00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
              
              Windows has finished checking your disk.
              Please wait while your computer restarts.
 ..........................................................................................................................


Edited by Mrs.minmn, 06 January 2017 - 11:21 PM.


#13 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 2,972 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:04:43 AM

Posted 06 January 2017 - 11:27 PM

Sorry, Mrs.minmn; I should have asked you to zip up the Autoruns file and attach it. :) Also, please zip up sfcdetails.txt and try to upload it here. (Sometimes the file is very large —  that's why I asked you to use a file-sharing service such as Google Drive or OneDrive.)


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#14 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,280 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:01:43 AM

Posted 07 January 2017 - 08:59 AM

You can also use Dropbox to post the log.  You can start a free 30 day trial.  Once you have loaded the log at Dropbox post a link to the website.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 Mrs.minmn

Mrs.minmn
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:USA
  • Local time:02:43 AM

Posted 07 January 2017 - 10:02 AM

Here are the zipped copies of the previously requested files that were run. 
 

Attached Files


Edited by Mrs.minmn, 07 January 2017 - 10:26 AM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users