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I Need To Wipe My Computer Clean


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#1 RachelAmara

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Posted 29 August 2006 - 09:18 AM

Hello.. this is my first post. Im here because I need help with the steps I need to take in order to wipe my computer clean because of severe spyware/adware/and viruses. I have used every scanning program out there to remove these threats but nothing has worked, and a lot of them keep re-installing after I restart.

My computer runs very slow, sometimes freezes all together. Sometimes when I try to minimize a page, it does so, but the screen remains in vision (if that makes any sense). I get huge amounts of pop ups, usually porn and other "virus removing programs" that start doing fake scans of my computer. My home page has changed many time without me doing it, I find toolbars that I did not download, icons on my desktop for casinos, and porn and shopping stuff, my computer is one big mess.

Now to top it off, my screen background is gone and all I can see is "Your computer is in danger! Windows security center has detected spyware/adware infection! It is strongly recommended that you use special anti spyware tools to prevent data loss" :thumbsup:

Im freaking out, I dont even know if this is really a windows warning or not. I need this computer for school, and Im afraid the next time I shut it down it wont work.

Ive tried norton, mcafee, ad-aware, spybot search and destroy, spyware doctor, microsoft spyware, EVERYTHING!!! :flowers: :inlove:

Please if you can help me in any way...

Rachel :trumpet:

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#2 RachelAmara

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Posted 29 August 2006 - 09:20 AM

Also I forgot to ADD this.. I have tried to use system restore, but I have NO restore points. I used to have a few months worth.. grrr so I cant do that, no that it would help in the long run

#3 bandaid1968

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Posted 29 August 2006 - 09:39 AM

if you have the original installation dsic that came with your computer just simply put it the cd rom and restart it will then say "press any key to boot from cd" do waht it says and it will doo the rest go through setup to the screen to where it says do you want to format the hard drive it will have 2 choices do the "format disc using ntfs(full format )then the computer will continue doing its thing . it will continue setup and the screen will change to setup screen and it will continue.if you dont have the original disc you will have to purchase one at you local department store like wal-mart,office depot,staples,target,best buy and computer plus .

p.s.
make sure you have all of your hardware drivers before you begin if you bought it new it should be on a sepparate disc if not you can go online and download them from respective websights.

#4 RachelAmara

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Posted 29 August 2006 - 09:44 AM

I dont have the disks.. I bought it at a Best Buy.. and they installed everything for me there, the only disks I got were microsoft money and an AOL cd :thumbsup:

#5 RachelAmara

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Posted 29 August 2006 - 09:45 AM

Ok I will go buy the cds..

One question what are hardware drivers?

#6 Albert Frankenstein

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Posted 29 August 2006 - 11:16 AM

Can you tell us what make and model of computer you have?

Some computers do not come with disks. They have what is called a hidden partition that contains all the information they need to restore their computer without the use of disks. Perhaps this is true in your case. Do you see any instructions during the early stages of starting up your computer, such as Press F12 for Restoration?

What are drivers? Drivers are little programs that Windows needs to use in order to talk to the various hardware components of your computer. Each computer has different hardware, therefore each computer has it's own set of drivers.

Usually the way it works is you have to install Windows, and then you need to install the drivers so everything works right.
ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!


#7 RachelAmara

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Posted 29 August 2006 - 11:46 AM

I have a Compaq presario 2500 notebook.

I was in the control panel and was reading some stuff and there are directions for what I think you are talking about, but it needs the "recovery disks" which I done have.... this is what it says:


Reinstall the Operation System Using the Quick Restore CD
WARNING: After reinstalling the operating system, any personal data and software on the harddrive will be lost. Before starting this procedure copy any data you want to keep to a CD.

If your unit ships with the Quick Restore CD (QRCD)in place of the Operating System CD and Driver CD, perform the following to restore the system to factory defaults:

Connect the notebook to external power and turn on the notebook.
Immeditely insert the Quick Restore CD into the notebook.
Hold the power button for 5 second to turn off the notebook.
Press the power button again to start the notebook.
When prompted, press any key to boot from CD. After a few minutes, the Quick Restore Welcome screen is displayed.
Follow the Quick Restore instructions on the screen.


#8 Albert Frankenstein

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Posted 29 August 2006 - 12:31 PM

I have searched eBay for recovery disks and can find none.

I suggest speaking with HP about purchasing some disks. If they are still available, they usually only cost a nominal fee, such as $30 USD. With this you should get the drivers as well.

But for your information, HERE is where you can download the drivers for your computer.
ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!


#9 fleamailman

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Posted 29 August 2006 - 12:52 PM

Ok, if you haven't got the disks, we still have some options, but you will need a copy of XP same as yours home or pro that is, your license key and a two, possibly three programs, Norton ghost or similar, driver magician and everest.

First run a ghosting program in case this doesn't work to make a backup, but I have had few problems to date.

Run driver magician putting all the drivers into a folder to be put onto a cd or USB key, don't worry about registration of driver magician for now, also back up all the stuff you want to keep too.

Next, place the XP cd into the laptop and install making sure that it is the same type (ie home with home, pro with pro) etc., your license key will be under the laptop but if your can't read it, use magicjellybean program to retreve your key number before you install the new XP.

After reinstalling the system, we have those drivers to put back.
press; winkey + r
type; devmgmt.cpl
press; enter
look to see how many drivers are missing(yellow blobs on icons)
One at a time
right hand click; a yellow blob
choose: uninstall and click it.
top of winder "scan for new material"
direct browse to the folder made by driver magician
let it install,
allow the comp the reboot afterwards and repeat process until there are no more blobs.

Ah but, driver magician sometime doesn't find all the drivers for you, so you have two choices, best is just to go to the maker's site and look up the model and normally there one has the missing drivers. Or if it is something that you have added apart and don't have the driver cd that goes with it, you can install everest and it will show you which drivers are missing in blue, and clicking of the blue lines it gives it will take you to the maker'a site sometimes directly to the download page.

Alot of laptop makers put ghost images on your harddrive as a form of easy backup for you, which is good until either you lose the cd that triggers the backup into working, or simply the harddrive dies, period where you then have nothing. I suggest you make a backup image yourself of your system with something like Norton Ghost stored outside you computer. I myself don:t like reinstalling to factory state much because if it issomething like Dell, Sony or Toshiba there is a mountain of crapware that then has to be got ride of.

Forgot one last point, data you can back up, programs you will have to reinstall(stuff like office 2003), you will need to activate XP again, and put on those updates, SP2.

hope this helps, sorry about my english but at least your comp will be malware free for a day or two(perhaps AVG with ewido then)

Edited by fleamailman, 29 August 2006 - 12:58 PM.

everyday is a gift

#10 Eyesee

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Posted 29 August 2006 - 12:57 PM

Before you go this far get SmitFraud Fix
http://noahdfear.geekstogo.com/

and A-Squared
http://www.emsisoft.com/en/software/free/
Update A-Sqaured then disconnect your Internet cable from the PC

Boot SAFE MODE (tap F8 on system startup then select SAFE MODE) and run both. Do the deep scan in A-Squared.
A-Squared will find and remove things that others wont. The scan can take a while. Easily half an hour.
Clean everything then reboot

Only format as a last resort! If you have never done it before and dont know how to install the drivers you can actually be in a worse situation!
In the beginning there was the command line.




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