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Intermittent problem downloading MSE defs


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3 replies to this topic

#1 debodun

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Posted 04 January 2017 - 01:07 PM

Since the end of December, every few day when I try to manually download MSE defs, I get this notification:

mse_zpsjrig2cbg.jpg

 

 

When I click on "Help" it gives an error code 0x800704e8. The defs actually do download, but it's giving me this pop-up. Is this something I should be concerned about?



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#2 bwv848

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Posted 04 January 2017 - 01:11 PM

Did you try quietman7's solution from this thread?

This notification is a common issue reported by Microsoft Security Essentials users.

The first thing to check is to ensure your clock and calendar are correctly set.

  • Right-click the clock in the system tray and select Adjust Date and Time.
  • Verify and correct the month, day, year, hour, minutes and time zone.
  • If you have to make any changes, restart the computer afterwards.
Another recommended fix is to rename the Software Distribution folder...
Click the Start Orb and in the Search Box, type: cmd
Right-click on cmd.exe and select Run As Administrator
Alternatively, click the Start Orb > All Programs > Accessories, right-click Command Prompt and select Run As Administrator.

At the command prompt C:\>_, type the following, commands one at a time and press Enter after each command.
net stop wuauserv
ren c:\windows\SoftwareDistribution softwaredistribution.old
net start wuauserv



If the above does not resolve the problem, please refer to these support articles. Note: As a workaround, you can always manually download definitions for system (32-bit or 64-bit) - Manually update your Microsoft security software

 

 


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#3 MoxieMomma

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Posted 04 January 2017 - 01:12 PM

Hi:

 

EDIT:  OOPS! ^^ See above ^^. Sorry, I did not see that you had beat me to replying.  Good advice!

 

I don't use MSE, but it appears that you are not alone.

 

Perhaps something here might help:

 

https://answers.microsoft.com/en-us/protect/forum/protect_defender-protect_updating/error-code-0x800704e8/dffb31a6-70bd-4fbd-927e-4c1ed79ddbe3

https://answers.microsoft.com/en-us/protect/forum/mse-protect_updating/microsoft-security-essentials-virus-and-spyware/c211f549-15a6-40e5-affe-38c92ba73f37

 

MM


Edited by MoxieMomma, 04 January 2017 - 01:13 PM.


#4 quietman7

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Posted 04 January 2017 - 01:47 PM

Yes the 0x800704e8 error has also been a common issue reported with Windows Defender.
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