Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Internet connection


  • Please log in to reply
10 replies to this topic

#1 Kirsti78

Kirsti78

  • Members
  • 1 posts
  • OFFLINE
  •  

Posted 04 January 2017 - 04:10 AM

I am trying to get on the internet on my laptop via wifi but it keeps coming up no connection yet it works on my phone. How can i get it to connect

BC AdBot (Login to Remove)

 


#2 InadequateInfirmity

InadequateInfirmity

    I Gots Me A Certified Edumication


  • Banned
  • 5,180 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:36 AM

Posted 04 January 2017 - 05:30 AM

Hit the start button.

Type hh h Hit enter.

Left click the yellow question mark.

Select jump to URL

Type Google.com hit enter.

Are able to go online this way?

Are you able to go online in safe mode with networking?

 

 

Please download MINITOOLBOX and run it.

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go post the result.

 

 

Security Check Scan.

 

  • Download Security Check to your desktop.
  • Right click it run as administrator.
  • When the program completes, the tool will automatically open a log file.
  • Please post that log here in your next post.

Edited by InadequateInfirmity, 04 January 2017 - 05:31 AM.


#3 Steven_M

Steven_M

  • Members
  • 110 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Hermit Kingdom
  • Local time:03:36 PM

Posted 04 January 2017 - 06:23 AM

Recently I've dealt with about 10 PCs & Laptops which have had a problem connecting to the internet which was caused by a windows update. Before going mental with all the log reporting. Might we worth quickly opening up command prompt with admin rights, type in:

 

netsh winsock reset

 

Then press enter, once that's finished type in:

 

netsh int ip reset

 

Press enter and then restart your PC and see if you're able to connect then. If you're able connect then do all windows updates as they have released a patch. 


Edited by Steven_M, 04 January 2017 - 04:42 PM.


#4 InadequateInfirmity

InadequateInfirmity

    I Gots Me A Certified Edumication


  • Banned
  • 5,180 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:36 AM

Posted 04 January 2017 - 06:28 AM

Before going mental with all the log reporting.

 

 

 

 

:lol:



#5 Buttreymomma

Buttreymomma

  • Members
  • 5 posts
  • OFFLINE
  •  

Posted 04 January 2017 - 04:22 PM

Recently I've dealt with about 10 PCs & Laptops which have had a problem connecting to the internet which was caused by a windows update. Before going mental with all the log reporting. Might we worth quickly opening up command prompt with admin rights, type in:
 
netsh winsock reset
 
Then press enter, once that's finished type in:
 
netsh winsock int ip reset
 
Press enter and then restart your PC and see if you're able to connect then. If you're able connect then do all windows updates as they have released a patch. 



#6 Buttreymomma

Buttreymomma

  • Members
  • 5 posts
  • OFFLINE
  •  

Posted 04 January 2017 - 04:24 PM

I am running into the same problem, I have tried all kind of things and tried the command prompt suggested by steven_my and it tells me the command wasn't found. I can't get it to connect with an ether net cable either

#7 Steven_M

Steven_M

  • Members
  • 110 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Hermit Kingdom
  • Local time:03:36 PM

Posted 04 January 2017 - 04:29 PM

I am running into the same problem, I have tried all kind of things and tried the command prompt suggested by steven_my and it tells me the command wasn't found. I can't get it to connect with an ether net cable either

 

I assure you those are valid commands, were you running command prompt with admin rights?

 

Right click on the windows icon and on the menu you'll have 2 Command Prompt options one "Command Prompt" and another "Command Prompt (admin)".



#8 Buttreymomma

Buttreymomma

  • Members
  • 5 posts
  • OFFLINE
  •  

Posted 04 January 2017 - 04:35 PM

It worked!! Do I need to do the second command prompt? I did the first one and it would accept the second one so I restarted it and now it connects!
It would no accept the second one you listed

#9 Steven_M

Steven_M

  • Members
  • 110 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Hermit Kingdom
  • Local time:03:36 PM

Posted 04 January 2017 - 04:36 PM

It worked!! Do I need to do the second command prompt? I did the first one and it would accept the second one so I restarted it and now it connects!

 

No just needed the one with admin rights, good to know it worked :)



#10 Buttreymomma

Buttreymomma

  • Members
  • 5 posts
  • OFFLINE
  •  

Posted 04 January 2017 - 04:36 PM

I mean it would not accept the 2nd one...stinking phones

#11 Steven_M

Steven_M

  • Members
  • 110 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Hermit Kingdom
  • Local time:03:36 PM

Posted 04 January 2017 - 04:41 PM

I mean it would not accept the 2nd one...stinking phones

Actually sorry the second command is my bad was meant to be netch int ip reset not "netsh winsock int ip reset", but if your connection is working then no need. I just advise you to type in the windows search bar "check for updates" and install any new updates.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users