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Gateway anti virus alert - could I still have a virus?

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2 replies to this topic

#1 Needhelp20


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Posted 03 January 2017 - 03:24 PM

Three weeks ago I received an email at work with a pdf attachment. I clicked on it (we get attachments from people all the time that are geniune) so didn't think too much of it. The first time I clicked it it was just loading and I accidently closed it quickly so I clicked it again. It had opened a tab in google chrome. It then came up with a message saying gateway anti virus alert and I closed it down and deleted the email. Now for the last week I have had a couple of weird things happen on my computer. First when I try to go on a website I have to go on for work everyday it says my connection is not private (google chrome) and doesnf let me on. Today suddenly on my screen i had a box appear and some random letters appearing everywhere. My colleague said that is a scan thing that appears if you press certain button on your keyboard and checks what is running in the background. I am not so sure as I do not remember pressing a bytton at that time (could be wrong). Do you think I have a virus even when I got the anti virus alert block come up?

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#2 nasdaq


  • Malware Response Team
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  • Location:Montreal, QC. Canada
  • Local time:11:22 AM

Posted 05 January 2017 - 09:47 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.

Please post the logs for my review.

Wait for further instructions.

#3 nasdaq


  • Malware Response Team
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  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:11:22 AM

Posted 11 January 2017 - 10:47 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

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