Product Name: Pavillion EG761AA-ABU
Operating System: Microsoft Windows XP
I have a HP, Windows XP - was working fine but noticed a few problems with my Norton antivirus (it was suppose to expire but didn't)
Not so long after i got a blue screen on start up (think it said about a possible disk corruption and that i could exit but best to continue). I exited it a few times on start up but the last time, the power went whilst that blue screen was loading.
When I turned the computer back on, it was stuck in an automatic restart loop – it will not open in safe mode. When I click f8 to disable automatic restart, it restarts and I get a message (but no error code) that says a problem has been detected and windows has been shut down to prevent damage to your computer... remove anti-virus etc and do a check disk then restart the computer.
I do not know how to do a check disk or how make a back up of my files at this point.
On the HP site, my computer is coming up as retired because it has reached 10 years so they no longer supply support. My computer did not come with any disk also.
F10 is for system restore on HP, but I am reluctant to click it in case it erases my data. It says something in the booklet about if you have a corrupted disk then you will not get the standard restore option only the full restore option which restores the computer back to its original state (and deletes any saved files). Therefore I have not pressed F10 to see if there are two options – I have never had a computer problem and do not know if i can go back if there is only the full system restore option?? Also i'm not sure if that blue screen regarding possible corrupted disk will affect this option because the problem occurred because of power loss whilst the blue screen was on??
I would be grateful if someone could advise me on how to solve my computer problem without loosing my data. I have heard of ultimate boot cd as a suggested solution but i wanted to know what other people suggest.
Also I have never had to deal much with computer problems myself and only have basic computer knowledge so i would be grateful if you could give me as much information as possible in order to get my data and fix the issue.
Thank you in advance