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Infected with NavSmart, chrome start-up page is locked to NavSmart


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3 replies to this topic

#1 SerferPL

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Posted 01 January 2017 - 10:08 PM

Hi, recently I got infected with a bunch of viruses and malware, I got rid of all, except NavSmart, no matter what I do, it just doesn't want to disappear I've already tried:
 

  • MalwareBytes Antivirus
  • Avast
  • MalwareBytes anti-rootkit
  • Google Chrome cleanup tool
  • Junkware removal tool

I've also read posts form other users infected with the same virus, but none of the solutions worked. I hope you will be able to help me
Cheers!

Attached Files



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#2 nasdaq

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Posted 02 January 2017 - 09:59 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Remove this program in bold via the Control Panel > Programs > Programs and Features.
Reimage Repair (HKLM\...\Reimage Repair) (Version: 1.8.4.9 - Reimage) <==== ATTENTION
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.
 
Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

(Reimage®) C:\Program Files\Reimage\Reimage Protector\ReiGuard.exe
(Reimage®) C:\Program Files\Reimage\Reimage Protector\ReiSystem.exe
HKLM\...\Policies\Explorer: [EnableShellExecuteHooks] 1
ShellExecuteHooks: No Name - {5F51FFFE-7463-4220-B711-E5B9ACB8EDFE} - C:\ProgramData\igfxDH.dll [965120 2016-12-26] ()
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  -> No File
BHO: avast! Online Security -> {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} -> C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll => No File
CHR Extension: (Platnosci w sklepie Chrome Web Store) - C:\Users\Bartek\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2017-01-02]
CHR Extension: (Chrome Media Router) - C:\Users\Bartek\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2017-01-02]
R2 ReimageRealTimeProtector; C:\Program Files\Reimage\Reimage Protector\ReiGuard.exe [8016240 2016-11-06] (Reimage®)
U0 aswVmm; no ImagePath
S3 dtldrvhelp; \??\c:\program files\safiplayer\dtldrvhelp64.sys [X]
S3 TEAM; system32\DRIVERS\RtTeam60.sys [X]
S3 VGPU; System32\drivers\rdvgkmd.sys [X]
NETSVCx32: HpSvc -> no filepath.
Task: {9BCBF900-DAE1-472A-9536-7AA74872A0E6} - System32\Tasks\ReimageUpdater => C:\Program Files\Reimage\Reimage Protector\ReiGuard.exe [2016-11-06] (Reimage®) <==== ATTENTION
C:\ProgramData\igfxDH.dll

Reboot:

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please let me know what problem persists with this computer.

Edited by nasdaq, 02 January 2017 - 09:59 AM.


#3 SerferPL

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Posted 04 January 2017 - 01:47 PM

 

Fix result of Farbar Recovery Scan Tool (x64) Version: 01-01-2017

Ran by Bartek (04-01-2017 19:38:20) Run:1
Running from C:\Users\Bartek\Downloads
Loaded Profiles: Bartek (Available Profiles: Bartek)
Boot Mode: Normal
==============================================
 
fixlist content:
*****************
Start
 
CreateRestorePoint:
EmptyTemp:
CloseProcesses:
 
(Reimage®) C:\Program Files\Reimage\Reimage Protector\ReiGuard.exe
(Reimage®) C:\Program Files\Reimage\Reimage Protector\ReiSystem.exe
HKLM\...\Policies\Explorer: [EnableShellExecuteHooks] 1
ShellExecuteHooks: No Name - {5F51FFFE-7463-4220-B711-E5B9ACB8EDFE} - C:\ProgramData\igfxDH.dll [965120 2016-12-26] ()
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  -> No File
BHO: avast! Online Security -> {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} -> C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll => No File
CHR Extension: (Platnosci w sklepie Chrome Web Store) - C:\Users\Bartek\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2017-01-02]
CHR Extension: (Chrome Media Router) - C:\Users\Bartek\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2017-01-02]
R2 ReimageRealTimeProtector; C:\Program Files\Reimage\Reimage Protector\ReiGuard.exe [8016240 2016-11-06] (Reimage®)
U0 aswVmm; no ImagePath
S3 dtldrvhelp; \??\c:\program files\safiplayer\dtldrvhelp64.sys [X]
S3 TEAM; system32\DRIVERS\RtTeam60.sys [X]
S3 VGPU; System32\drivers\rdvgkmd.sys [X]
NETSVCx32: HpSvc -> no filepath.
Task: {9BCBF900-DAE1-472A-9536-7AA74872A0E6} - System32\Tasks\ReimageUpdater => C:\Program Files\Reimage\Reimage Protector\ReiGuard.exe [2016-11-06] (Reimage®) <==== ATTENTION
C:\ProgramData\igfxDH.dll
 
Reboot:
 
End
*****************
 
Restore point was successfully created.
Processes closed successfully.
C:\Program Files\Reimage\Reimage Protector\ReiGuard.exe => No running process found
C:\Program Files\Reimage\Reimage Protector\ReiSystem.exe => No running process found
HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\\EnableShellExecuteHooks => value removed successfully
HKLM\Software\Microsoft\Windows\CurrentVersion\explorer\ShellExecuteHooks\\{5F51FFFE-7463-4220-B711-E5B9ACB8EDFE} => value removed successfully
HKCR\CLSID\{5F51FFFE-7463-4220-B711-E5B9ACB8EDFE} => key not found. 
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\00avast => key removed successfully
HKCR\CLSID\{472083B0-C522-11CF-8763-00608CC02F24} => key not found. 
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{8E5E2654-AD2D-48bf-AC2D-D17F00898D06} => key removed successfully
HKCR\CLSID\{8E5E2654-AD2D-48bf-AC2D-D17F00898D06} => key not found. 
C:\Users\Bartek\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda => moved successfully
C:\Users\Bartek\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm => moved successfully
ReimageRealTimeProtector => service not found.
HKLM\System\CurrentControlSet\Services\aswVmm => key removed successfully
aswVmm => service removed successfully
HKLM\System\CurrentControlSet\Services\dtldrvhelp => key removed successfully
dtldrvhelp => service removed successfully
HKLM\System\CurrentControlSet\Services\TEAM => key removed successfully
TEAM => service removed successfully
HKLM\System\CurrentControlSet\Services\VGPU => key removed successfully
VGPU => service removed successfully
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\SvcHost\\netsvcs HpSvc => removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{9BCBF900-DAE1-472A-9536-7AA74872A0E6} => key not found. 
C:\Windows\System32\Tasks\ReimageUpdater => not found.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\ReimageUpdater => key not found. 
C:\ProgramData\igfxDH.dll => moved successfully
 
=========== EmptyTemp: ==========
 
BITS transfer queue => 8388608 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 10073627 B
Java, Flash, Steam htmlcache => 346313089 B
Windows/system/drivers => 5219275 B
Edge => 0 B
Chrome => 458234410 B
Firefox => 0 B
Opera => 0 B
 
Temp, IE cache, history, cookies, recent:
Users => 0 B
Default => 83016 B
Public => 0 B
ProgramData => 0 B
systemprofile => 82791 B
systemprofile32 => 65960 B
LocalService => 66228 B
NetworkService => 0 B
Bartek => 463199459 B
 
RecycleBin => 27271214 B
EmptyTemp: => 1.2 GB temporary data Removed.
 
================================
 
 
The system needed a reboot.
 
==== End of Fixlog 19:38:59 ====

No problems left, NavSmart disappearded, thanks a lot. No more torrent downloands for me I guess :P



#4 nasdaq

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Posted 05 January 2017 - 08:34 AM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/




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