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Random lockups in Windows 10, maybe due to Event 10016s?


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#1 Timbo2000

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Posted 31 December 2016 - 02:12 PM

Hi there,

 

Could someone please help me with an issue I've been having?

 

I've been getting random lockups of my new Alienware Aurora R5 recently. Looking in the event viewer, there are 3 DCOM event 10016 errors (saved in Admin.zip attached) that seem to coincide with the unexplained shutdowns. I'm also including an MTB.txt file of errors too.

 

System's Speccy:

http://speccy.piriform.com/results/TZfWddTUb7LJM8LYFfQkFP6

 

These crashes are totally random. FYI I did a fresh install of Windows 10 64-bit from the Microsoft site and have a Macrium image that I can revert back to if necessary. I've also run hardware checks, memory checks and all the rest without incident.

 

I tried the suggested Event 10016 fixes here but I can't get full control of one of the registry keys. If the solution is to aggressively fix the errors using that solution, I'll try again but I just wanted to run this by the forum in case there is something obvious I'm missing. 

 

Judging from the attached files and my system spec, does anything appear to stand out as a possible cause?

 

Peripherals-wise, I have an HTC Vive, Corsair RGB K95, Razer Death Adder Chroma mouse, brother printer HL-2320D. I did have a Logitech HD webcam attached that I've since removed. I thought the problem had been caused by having a Mac scanner (Fujitsu ScanSnap 1500M) attached but that's been disconnected and I've had this crash since.

 

Thank you for any help you could give me.

Tim

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#2 usasma

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Posted 01 January 2017 - 11:56 AM

From what I can see, the DCOM errors occur several hours before the restart of the system.

This makes me wonder if the DCOM errors are related or not.

This depends on how long you waited to restart the system after it shut down.  If you waited several hours to restart the system - then it may be related.  If you didn't wait several hours, then it's not likely to be related.

 

The Admin logfile is limited in that it only lists Critical, Error, and Warning events.

No Information events are listed, nor is there any accounting for the missing time (most often seen by looking at the Information entries)

 

Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Or, you can run the complete Dell diagnostics built into the system.

 

If they all pass, then let's have a look at these reports (even though you're not reporting BSOD's, the reports will contain a lot of information that we can use to assess your system).:

 

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.


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