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Constant BSODS and crashes


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#1 eodi

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Posted 30 December 2016 - 10:19 PM

Please I need some expert to solve my issue, Im facing constant BSODS that I realte to have appeared since trying a version of drivergenius, although it may not be the real issue. 

 

The BSODS Ive get are along these lines:

 

OUT OF MEMORY

PFN LIST CORRUPT

REFERENCE BY POINTER

BAD POOL CALLER

BAD POOL HEADER

REFERENCE BY POINTER

MEMORY MANAGEMENT

PAGE FAULT IN NON PAGED AREA

CRITICAL STRUCTURE CORRUPTION

...

 

Thanks for reading my case Im forward any help, Ill try anything but formatting for now.

PS. Ive tried attaching the last 10 minidump files but im not allowed to..



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#2 usasma

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Posted 01 January 2017 - 08:52 AM

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities.  
.ZIP is the type file that can be uploaded to the forums.
 

While waiting for a reply, please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Random BSOD errors are often a sign of a hardware problem (but it can also be other things - so this isn't a 100% sure diagnosis).

Please finish ALL of the diagnostics and let us know the results.

 

PS - if the hard drive shows problems in the diagnostics, start backing up your stuff now.  If it's failing, there's no telling when it will die completely - so it's best to backup immediately!


Edited by usasma, 01 January 2017 - 08:54 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 eodi

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Posted 01 January 2017 - 01:27 PM

Hi usasma, firstly, many thanks for your help, I really appreciate it.

 

I had to use the first tool as the 2nd came with this error - Unhandled Exception: System.UnauthorizedAccessException

 

For the HW Diagnostics can I play the "waiting card" because I've tried the memory one before, but the resolution didn't fit my display in the BIOS and so I couldn't choose how to apply the test, and even I had to reset the PC not being able to pick settings. If you have any fix for that I might be willing to try BIOS tests again.

 

Once again, thank you very much for your response. Looking forward the next one! 

 

Attached Files



#4 eodi

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Posted 02 January 2017 - 12:08 PM

As an update, I've since disabled my 2nd, 500 gb old drive, which showed up issues under default crystalmark test, no problems for 2 days so far..



#5 usasma

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Posted 04 January 2017 - 06:28 AM

Your UEFI/BIOS (version 4.6.5) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

THese devices are disabled in Device Manager:

 

Microsoft Kernel Debug Network Adapter    ROOT\KDNIC\0000    This device is disabled.
ST500DM002-1BD142    SCSI\DISK&VEN_&PROD_ST500DM002-1BD14\4&1E4CDAEB&0&000000    This device is disabled.
AMD High Definition Audio Device    HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1003\5&C7B3383&0&0001    This device is disabled.

Did you disable them deliberately?  If so, why did you disable them?
I would suggest enabling them again, then ensuring that their drivers are updated.

I would uninstall the Microsoft Kernel Debug Network Adapter (by right clicking on it and selecting "Uninstall")

 

I would either leave the ST500DM002 device enabled - or I would physically remove it from the system if it's not needed.

If it's causing problems, I would also run a HDD diagnostic on it:  http://www.carrona.org/hddiag.html

But if you're able, removing it from the system is the best thing if it's causing problems.

 

I would think that the AMD Audio device could be disabled again AFTER you:

- download a fresh set of the latest W10 compatible drivers for the AMD video/audio devices on your system

- uninstall the current AMD stuff from Control Panel...Programs and Features

- install the freshly downloaded drivers

- monitor for further problems.

 

.Out of 16 memory dumps there were 7 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html
Please finish ALL of them and let us know the results
 

Please uninstall the Intel Extreme Tuning utility - as it's driver dates from before the release of W10.

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Mon Dec 26 17:46:20.846 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\122616-18359-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.321.amd64fre.rs1_release_inmarket.161004-2338
System Uptime:1 days 4:03:17.697
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
Probably caused by :memory_corruption
BugCheck 50, {ffff843000012872, 0, fffff801c31309f6, 2}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: ffff843000012872, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff801c31309f6, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  tixati.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i3-4150 CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3492
  BIOS Version                  4.6.5
  BIOS Release Date             07/02/2014
  Manufacturer                  ECS
  Product Name                  H81H3-I
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Dec 25 13:42:30.312 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\122516-19906-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.321.amd64fre.rs1_release_inmarket.161004-2338
System Uptime:0 days 0:06:54.162
Probably caused by :memory_corruption
BugCheck A, {ffffcc00000f7c70, 2, 0, fffff801d5a981aa}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: ffffcc00000f7c70, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff801d5a981aa, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  tixati.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i3-4150 CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3492
  BIOS Version                  4.6.5
  BIOS Release Date             07/02/2014
  Manufacturer                  ECS
  Product Name                  H81H3-I
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Dec 25 11:48:06.805 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\122516-18562-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.321.amd64fre.rs1_release_inmarket.161004-2338
System Uptime:3 days 17:45:28.657
Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck 109, {a39ffe6655df7b1a, 0, 231473f0ef96020e, 101}
BugCheck Info: CRITICAL_STRUCTURE_CORRUPTION (109)
Arguments:
Arg1: a39ffe6655df7b1a, Reserved
Arg2: 0000000000000000, Reserved
Arg3: 231473f0ef96020e, Failure type dependent information
Arg4: 0000000000000101, Type of corrupted region, can be
    0   : A generic data region
    1   : Modification of a function or .pdata
    2   : A processor IDT
    3   : A processor GDT
    4   : Type 1 process list corruption
    5   : Type 2 process list corruption
    6   : Debug routine modification
    7   : Critical MSR modification
    8   : Object type
    9   : A processor IVT
    a   : Modification of a system service function
    b   : A generic session data region
    c   : Modification of a session function or .pdata
    d   : Modification of an import table
    e   : Modification of a session import table
    f   : Ps Win32 callout modification
    10  : Debug switch routine modification
    11  : IRP allocator modification
    12  : Driver call dispatcher modification
    13  : IRP completion dispatcher modification
    14  : IRP deallocator modification
    15  : A processor control register
    16  : Critical floating point control register modification
    17  : Local APIC modification
    18  : Kernel notification callout modification
    19  : Loaded module list modification
    1a  : Type 3 process list corruption
    1b  : Type 4 process list corruption
    1c  : Driver object corruption
    1d  : Executive callback object modification
    1e  : Modification of module padding
    1f  : Modification of a protected process
    20  : A generic data region
    21  : A page hash mismatch
    22  : A session page hash mismatch
    23  : Load config directory modification
    24  : Inverted function table modification
    25  : Session configuration modification
    26  : An extended processor control register
    27  : Type 1 pool corruption
    28  : Type 2 pool corruption
    29  : Type 3 pool corruption
    101 : General pool corruption
    102 : Modification of win32k.sys
BUGCHECK_STR:  0x109
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BIT
CPUID:        "Intel® Core™ i3-4150 CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3492
  BIOS Version                  4.6.5
  BIOS Release Date             07/02/2014
  Manufacturer                  ECS
  Product Name                  H81H3-I
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Dec 26 17:46:20.846 2016 (UTC - 5:00)**************************
XtuAcpiDriver.sys           Thu Feb 26 07:51:57 2015 (54EF16ED)
TeeDriverW8x64.sys          Tue Jul  7 13:43:32 2015 (559C0FC4)
viahduaa.sys                Tue Aug 18 03:38:56 2015 (55D2E110)
rt640x64.sys                Thu Jul 14 05:04:28 2016 (5787559C)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
atikmpag.sys                Sun Dec  4 11:07:30 2016 (58443F42)
atikmdag.sys                Sun Dec  4 11:30:19 2016 (5844449B)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Dec 17 20:46:06.971 2016 (UTC - 5:00)**************************
AtihdWT6.sys                Tue Sep 20 19:17:24 2016 (57E1C384)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Dec  3 19:03:49.225 2016 (UTC - 5:00)**************************
viahduaa.sys                Tue Jun 16 04:06:10 2015 (557FD8F2)
atikmpag.sys                Wed Nov 23 18:27:50 2016 (583625F6)
atikmdag.sys                Wed Nov 23 18:50:31 2016 (58362B47)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Dec  1 13:47:16.259 2016 (UTC - 5:00)**************************
atikmpag.sys                Tue Oct  4 21:29:28 2016 (57F45778)
atikmdag.sys                Tue Oct  4 22:51:46 2016 (57F46AC2)


http://www.carrona.org/drivers/driver.php?id=XtuAcpiDriver.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 eodi

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Posted 04 January 2017 - 02:12 PM

Thank you very much for your reply usasma.

 

I had a tempest of BSOD yesterday, PFN_LIST_CORRUPT mostly, very strange, it seems to fail repeatedly in an hour to not fail in days.

 

The BIOS is updated through last post by ECS motherboard manufacturer, I would like to know how to seek further updates as suggested (theres no option in BIOS for this budget mobo).

 

The windows updates I don't think are the problem here, I've had this PC built by my own with no past computer experience for years now, no problems till recently and no new Win updates in a while neither. No errors or missing updates since last check.

 

I disabled those device manually because were not needed, the old HDD was actually enabled and drivers reinstalled from windows device manager. The AMD audio driver I don't use and the motherboard, better audio driver is enabled instead. I would like to know what is that windows network adapter driver for since I didn't installed it myself and isn't needed for Inet connection.

 

Out of all those possible causes I can assert dust is a problem since I leave case open due to poor cable management and yes its full of dirt inside, aircan is around 20 bucks where I live though, I can recall BSOD to occur mostly during hot weather so it might be an issue really. I remember installing latest AMD drivers and windows asking red pop up for a legitimate driver compatible with and so those drivers might cause issues, never saw that warning when installing AMD drivers before.

 

From your analysis I can see Win 8 drivers related BSOD, how can I know which driver is for Win 8?

 

Other thing I don't seem to find Intel Extreme Tuning utility installed in the PC but its driver is running, ACPI related so I cant disable it:

Error 1052: The requested control is not valid for this service.

\SystemRoot\System32\drivers\XtuAcpiDriver.sys

 

I will try diagnostics now to report back ASAP.



#7 eodi

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Posted 04 January 2017 - 02:34 PM

OK so far I've disabled "Intel® Management Engine Interface" TeeDriverW8x64.sys no problems so far, please advice me If I'm at any risk.



#8 eodi

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Posted 04 January 2017 - 02:41 PM

Usasma please can you refer me on how to use those diag tools in Win 10 since the guide goes up to Win8. Also is there any tool non-cd dependent, I have pendrives I can boot from. Thank you very much for all your time once again.



#9 usasma

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Posted 05 January 2017 - 11:09 AM

Go to this page:  http://www.ecs.com.tw/ECSWebSite/Product/Product_Download.aspx?DetailID=1529&CategoryID=1&MenuID=189&DCID=1&LanID=0

Click on the link to check your BIOS version - make sure that you have the correct version.  Flashing an incorrect version can physically damage the motherboard.

 

I see this network adapter frequently - I have to presume that it has something to do with trying to figure out why the system is crashing (I use a Debugger to analyze memory dump files).

There's no harm in it - but if it has an older driver that's disabled, then you should probably uninstall it rather than disable it.

As with any problem of this sort, set a System Restore point before uninstalling it (and if it asks to delete software - tell it NO).

 

If you think it's heat causing the problem, aim a house fan into the case and see if that helps.

 

I don't see where you see this:

 

From your analysis I can see Win 8 drivers related BSOD, how can I know which driver is for Win 8?

Please explain in more detail.

 

Please don't disable things like the Intel software.

Please re-enable the Intel Management Engine software.

If the Intel Extreme Tuning stuff continues to be a problem - we'll deal with it later on (I can give instructions on how to remove it manually - but prefer not to do so as it's not a neat removal).

 

The diagnostics work the same for W8 and W10

 

There are only 3 bootable diagnostics:

- antivirus

- memory test

- hard drive

The rest of the tests all run within Windows

As such, the easiest thing to do is:

- run antivirus scans within Windows

- run the MemTest86 (NOT the MemTest86+) diagnostc:  http://www.memtest86.com/ (this will run on both BIOS and UEFI systems)

- run the hard drive diagnostics from within Windows (if the bootable test doesn't boot).

- run the rest of the diagnostics in Windows ( http://www.carrona.org/hwdiag.html )


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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